Same experience as a lot of others. Tried to contact a few times, no luck. Had to move on, service was supposed to be at rental property with short window to perform service.
Description of Work: Nothing
Rating Category
Rating out of 5
$99
Response from Five Star Pressure Washing Service
thank you so much for the review as we have told angies list that we no longer service residential properties. we are commercial and industrial service providers. i apologize for any inconvenience and have a wonderful new year!
Marlo S.
09/2014
1.0
pressure washing
+ -1 more
Terrible they never showed up
Description of Work: Pressure wash
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Response from Five Star Pressure Washing Service
thank you so much for the review as we do not even service your area and have never made an appointment to show up to your location. this review you have given is not for our company. please remove this from our profile.
Jean J.
07/2014
5.0
pressure washing
+ -1 more
I contacted him about an expired big deal for a pressure wash job. Even though it was expired through Angie's List he honored the deal anyway. He was one time, very courteous, and he did a really job.
Description of Work: I had him pressure wash my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Cara A.
04/2014
1.0
pressure washing
+ -1 more
He will not show up, please refund my purchase price for this coupon. No work has been performed.
Description of Work: He keeps making excuses for why he cannot commit to an appt. I have attempted via email and multiple phone messages to set up the appt. He just ignores all of them. Please refund this purchase for me, as he is not interested in performing the service. (pls note, work was NOT performed on this date, I just had to select a date to get review to be accepted)
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Arnold H.
03/2014
1.0
pressure washing
+ -1 more
I called the service provider 5 times and did not receive a return call.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Cathy C.
02/2014
5.0
pressure washing
+ -1 more
They were outstanding. I would use them any time. The guy went above and beyond, absolute great company. In fact, we're going to use them again. We're going to wait till the winter gets through and then I'm going to have him come out again. In fact, we're quite a ways from them, and we really love them. He communicated with me right from the beginning and we just kept in touch through email and then when he was able to, he got out and then he did a great job. Very nice man, really was great company. I paid him a little bit extra to do some pressure washing on the house, but that was something I wanted him to do. For $99, he did everything he said he would do. I don't have anything bad to say about that company, it was great. If we didn't like it, we wouldn't use him again, but we are going to use him again.
Description of Work: I used Five Star Pressure Washing Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Marie W.
01/2014
3.0
pressure washing
+ -1 more
He called me and let me know that he had some family issues going on so I told him to give me a call when he had time to do the work. I still have not heard from him and all I wanted was for him to call us back and he has not even done that. Unfortunately, have already paid for this deal and need to get the work done as soon as possible.
Description of Work: I purchased a big deal for pressure washing.
Rating Category
Rating out of 5
$99
Edward G.
12/2013
1.0
pressure washing
+ -1 more
Service provider indicated he had a family emergency and contact me later to provide the pressure washing service....never heard from him.
Description of Work: I tried to use Five Star Pressure Washing Service.
Rating Category
Rating out of 5
$99
Lynn J.
12/2013
1.0
pressure washing
+ -1 more
Called twice, never showed, I've been meaning to call and get my money back.
Description of Work: I tried to use Five Star Pressure Watching.
Rating Category
Rating out of 5
quality
1.0
punctuality
1.0
Eugene J.
11/2013
2.0
pressure washing
+ -1 more
Called and emailed several times to find out exactly what services were to be provided and no response to my inquiry was ever given.
Description of Work: I purchased a Big Deal from Five Star Pressure Washing Service.
Rating Category
Rating out of 5
Patricia B.
10/2013
1.0
pressure washing
+ -1 more
Five Star Pressure wash was a complete failure that led me to the best pressure washer listed on Angie's list. Five star was a "no show", once I called them I was not even on the schedule. The owner made the excuse that it was raining, I guess rain stops his phone from working.He promised to call me back, he blew me off, no call back or apology. Do not use Five Star Pressure Wash, they are not dependable, sometimes you get what you pay for ...nothing in this case.
Description of Work: A no show, when called did not even have me on the schedule, promised to call back, did not happen. I did not call again, want my money back.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Maryrose G.
10/2013
1.0
pressure washing
+ -1 more
This was a very frustrating experience, resulting in a refund, since obviously services were not going to be delivered at any time in the near future. Clearly the provider was overwhelmed by the response. I think actually the blame lies with Angie's List in this situation, since they should not advertise a Big Deal unless they first ensure that the provider is equipped to handle the anticipated customer response.
Description of Work: I was never contacted by the provider.
Rating Category
Rating out of 5
Alex T.
10/2013
5.0
pressure washing
+ -1 more
He was excellent. He was very personable. He actually did some extra cleaning. He had a special solution that he added that he said that would really brighten it up and he did not charge any additional. So, he tried to do the best job possible without incurring any additional cost. He was very concerned about the quality of the job.
Description of Work: We purchased a big deal for Five Star Pressure Washing Service. They pressure washed our entire back patio which had stepping stones around the garden area, backyard and the driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
James S.
09/2013
1.0
pressure washing
+ -1 more
Unfortunately, I was unable to use the deal. We have called and left several messages and the company has never called back. Angie's List even tried to contact them for us and we still haven't heard anything. Even if they're busy or they don't service our area, they could at least call us.
Description of Work: I purchased the Big Deal for $99 for $200 of Five Star Pressure Washing Bucks!
Rating Category
Rating out of 5
responsiveness
1.0
$99
eileen D.
09/2013
5.0
pressure washing
+ -1 more
they were excellent. timely, fair, and friendly.
Description of Work: power washed the entire home, plus driveway and walkway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Emma P.
09/2013
3.0
pressure washing
+ -1 more
Another Big Deal purchase. I called to make an appointment as soon as I bought it but was informed that because it was such a popular offer I would have to wait and call back later. Of course I forgot and the deal expired. When I called the company the owner was accommodating and offered to deduct the big deal price and charge me for the balance of the regular price, which was fair. We made an appointment for a Thursday but because of rain the owner rescheduled for a Sunday. This was impressive, but it rained quite a bit then so his schedule was probably backed up. I was gone when the guys came. They were punctual, but careless. They blasted the porch without removing anything so a wind chime was destroyed and the door mat was soaked and ruined. My husband was home at the time and would have been happy to move them out of the way if they had asked. They also stepped on a metal roof tile and dented it even though my husband asked them to be careful about that. The pressure wash job was adequate, but they were careless and seemed in a hurry to finish.
Description of Work: Pressure washed the house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$125
Response from Five Star Pressure Washing Service
im sorry but this was not our company. we dont get on roofs. we always remove everything from porches and my wife would never let me destroy a windchime. but im sorry you had this experience but this was not our company who did this. i would be glad to provide photos of me and my wife and our trucks. this wasnt five star pressure washing. Andy the owner
Lauren K.
06/2013
1.0
pressure washing
+ -1 more
I bought this BIG DEAL in 9/2012. I did speak to the owner of the company a couple of times. He told me his truck was broken and he would get back to me... the weather was bad and he would get back to me.... then he simply did not return my many calls and emails to schedule the service. Today is 6/6/13. I still have not received the pressure washing. I called Angie's List to get a refund, but they will find a different company to honor the deal I purchased so that I can finally get the washing done. I'm sure the owner is a nice man, but this has been a truly disappointing experience.
Description of Work: Nothing. Services were never rendered.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
PATRICIA R.
06/2013
1.0
pressure washing
+ -1 more
After nearly a month of effort on my part, no appointment was scheduled. I got a refund from Angie's List.
Description of Work: I bought Big Deal for $99 for $200 of Five Star Pressure Washing Bucks.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
Julie & Mike T.
05/2013
1.0
pressure washing
+ -1 more
Still have not heard a word from this business. I know he is proably overloaded because of the listing in Angie's List, but professional courtesy would dictate that a RETURN phone call be made. If not to schedule service, then to apologise and admit that he is incapable of filling a service appointment!
Description of Work: We cannot get them to return our calls. We have been waiting for a week. Would like a refund please.
Rating Category
Rating out of 5
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
Dixie S.
05/2013
1.0
pressure washing
+ -1 more
they need to be persuasive and need to call back when someone leave a message. I will give them a call again and hopefully it will work out.
Description of Work: I have not been lucky yet to talk to the provider. I purchased this deal last december and it will expire this June and it was not done.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
nancie T.
05/2013
1.0
pressure washing
+ -1 more
I purchased an Angie's List Big Deal to get pressure washing done. I continually called and left messages to schedule an appointment however NEVER got a response, except an email saying he'd get back to me. He never did. I had to ask Angie's List for a refund.
Description of Work: Tried to get pressure washing.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
Jacqueline B.
05/2013
3.0
pressure washing
+ -1 more
Can't rate the company yet, I'm still trying to get an appointment setup. I will definitely provide a review once the work is performed.
Description of Work: Can't rate the company yet, I'm still trying to get an appointment setup; however Mr. Vickers said he will continue to honor the full value of my voucher since the weather has been so bad and he is backed up. Still waiting on an appointment since January 2013.
Rating Category
Rating out of 5
responsiveness
3.0
Yes, I recommend this pro
$99
Response from Five Star Pressure Washing Service
Dear members, I’m sending this to everyone whom I haven’t been able to service, call back, or completely satisfy. I would like to apologize to all of you for all your efforts to try and get service from my company and were unsuccessful. I am the owner, the secretary, the billing department, the estimate rep, the machine operator and at home I am a father of 4 and a husband. I love Angie’s list and it has been a great tool for my family owned business but with growth come a huge work load. Angie’s List has brought me lots of business and many very happy customers. What has happened to my business is way too many customers and not enough resources to make everyone happy. I have been doing this for over 20 years now and the very first unhappy customer was from Angie’s list because we are so overwhelmed. This has been a snowball effect now and it pains me every day that I can’t satisfy everyone. If you read my reviews for every customer that we have serviced you will see that we do our very best and are a very honest company. We have a loyal customer base of 250 repeat customers. I can only say that I am sorry that my company isn’t big enough to service everyone fast enough. WE ARE SO BOOKED UP and as the blessing that it is, we are having a very hard time. We start our day at 6 am and sometimes don’t get home until dark and then we start our commercial customers lasting all through the night. I wish I had the time to answer the 85 voicemails I get daily but if I only spent 5 mins on each one I would be talking for 7 hours straight. If you have ever talked with me you know I can’t only talk for 5 mins so I apologize for all the phone calls I can’t return yet. We are working so hard to make everyone happy but our efforts in scheduling and calling are falling short. I would like to say that if you are reading this and you still are waiting for service please understand that our deals never expire with us and we honor and do our very best to you and your home to be 100% satisfied. Thank you all for your patients and I understand your side, I just wanted you to see mine. Thank you for over 20 years of business We are trying to do our best. Andy
Ernesto M.
03/2013
5.0
pressure washing
+ -1 more
Service was punctual, the rates were reasonable and the quality of the product was good. I would recommend them and also use them again myself.
Description of Work: Pressure washed the two side walls and rear wall of the home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Ronald A.
09/2012
5.0
pressure washing
+ -1 more
Our experience with Five Star Pressure Washing was very positive and we would not hesitate to use them again or recommend their services to neighbors or friends.
Description of Work: Scheduling an assessment and the actual service was very easy, and the office staff was very friendly and cooperative. The owner of Five Star Pressure Washing, Andy, pressure washed the house, small patio, and storage shed. I was concerned about spider webs and spiders that were in eaves and windows of house which he completely removed. He was very careful to not damage any of the plants surrounding the house. Andy was very friendly, prompt, hardworking, and informative. He gave practical suggestions on how to manage future spider problems. We were very pleased with the job he performed and would definitely use him again and wouldn't hesitate fo recommend his services to our neighbors and friends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
LaRanda H.
08/2012
1.0
pressure washing
+ -1 more
Left 2 messages but they never returned my calls
Description of Work: Left 2 messages but they never bothered to return my calls.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Five Star Pressure Washing Service
Good morning member I am andy the owner of five star and I would like to give my sincere apologies to you for not receiving a return call. In trying to grow our business we hired a service to help us with all the phone calls and let's just say it was a very bad choice on our part. You are not the only customer who has had issues with our phone service. I would like to say that I no longer have anyone answering our company's phone calls except me. I thought and hoped the call service would help us be more productive and grow us but back to the basics for us and if you would give us another opportunity to your call I will be personally answering your call. I am extending the olive branch and will gladly give you additional discount for all your inconvenience. I will also do anything I can to show you how important you are to us as a customer. Please call 678-857-5309 and again my name is andy. Have a blessed weekend and hope to hear from you soon. Thank you always for your interest in us!
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Service Categories
Pressure Washing,
Deck Maintenance,
Animal Boarding Kennels,
Siding,
Playgrounds,
Gutter Cleaning,
Concrete Driveways
FAQ
Five Star Pressure Washing Service is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 AM
Five Star Pressure Washing Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Five Star Pressure Washing Service offers free project estimates.
Yes, Five Star Pressure Washing Service offers eco-friendly accreditations.
No, Five Star Pressure Washing Service does not offer a senior discount.
Yes, Five Star Pressure Washing Service offers emergency services.
No, Five Star Pressure Washing Service does not offer warranties.
Five Star Pressure Washing Service offers the following services: Pressure washing of commercial and industrial services