Solstys Environmental

Repeated missed appointments, lack of service, lack of professionalism from office staff.

Terrible service. Been treating our house for almost 2 years but still have lots of ants around pool & now in house plus spiders & other insects. They repeatedly cancel appointments & don't even bother to call to let you know--just don't show up. When you call (after taking off work & no show) they use excuses like death in technician's family, technician car wreck, technician had personal appt couldn't be missed or computer glitch!!! No backup employees? They don't plan for emergencies? This happens not only for quarterly service but especially when you ask for a return service due to continued problems. We had a pool party planned but were having continued issues with ants in the pool. We scheduled a return for re-treating that area, Explained why it had to be done on that date. Solstys no-showed with no call!!! I called to inquire where they were, as I had taken off work, but given no plausible explanation after they had confirmed the appointment the day before. If you enter into a contract with these people, hope it turns out better than our experience.