Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning

About us

Roto-Rooter is America's Largest Plumbing and Drain Cleanng Company. We offer 24 hour services with no overtime or after hour charges. We also offer convenient finance options

Business highlights

87 years of trusted experience
Emergency Services Offered

Services we offer

Full service plumbing & drain services. Sewer line replacements. Water Leak Detection Trenchless Sewer Replacements Water and Sewer Damage Restoration Services

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.4172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
12%
3
6%
2
5%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
3.8
professionalism
4.5
responsiveness
4.6
punctuality
4.5

Filter reviews by category

Showing 126-150 of 172 reviews

Diane F.
10/2017
5.0
plumbing, septic tank
  + 0 more
Did a great job. No problems
Description of Work: Septic service pumped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elliott S.
09/2017
5.0
plumbing, septic tank
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Annie T.
09/2017
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$370

Ken B.
06/2017
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Ron K.
03/2017
4.0
sewer cleaning, drain cleaning
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gerald W.
02/2017
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Richard C.
03/2016
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
unknown
Description of Work: Located and cleared sewer blockage caused by river birch roots. Had to replace a section of the sewer, which required cutting the main water supply to get to the sewer pipe with a backhoe. Sewer cleared, pipes replaced, and debris cleaned up. After one day, the water supply repair failed, but Roto Rooter immediately returned and repaired the pipe (with no further problems). Because my water bill increased substantially, the paid the water bill for that month. Although their price was high, I am pleased with the result and the professionalism of this group.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

cynthia M.
03/2016
2.0
plumbing
  + -1 more
unknown
Description of Work: Two separate issues. #1 - We needed to have the roof vent inspected for a possible blockage. Despite my specific request for this when I made this appointment, the technician arrived completely unaware of the requested service - and lacking the skills and equipment to perform it. If you use this company, be very specific about what you need at time of booking. #2 - We also needed to have a run-on toilet repaired. The technician quoted an outrageous fee of over $200 o repair a simple problem with a toilet. My husband went to the hardware store, bought $10 worth of parts, and fixed it himself.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
punctuality
5.0


Sally T.
02/2016
5.0
plumbing, sewer cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$600

Michael A.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: He helped fix a leak for a fair price

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lisa S.
12/2015
2.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$650

Kathryn P.
11/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

MEL F.
09/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$450

nancy P.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Had a bad leak at water main into the house. Roto-rooter was very quick, professional. They fixed, and gave quote to replace outside piping. Quote to replace pipe was way high, but other service all excellent.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Deana H.
08/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Hydro jett all downspout drains around the entire campus. They were on site over 5 hours. The project went very well, had two really bad areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,390

Doug D.
07/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: They were the only company that I found that had a jet type hose that wouldn't damage my pipe. They did a good job, my only complaint would be the cost.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol Ann P.
07/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: The job took longer than they indicated for two main reasons: the technician had to make 2 trips to the store; to purchase the replacement pipe because the one he came with did not fit and to purchase an access panel to repair the hole in the wall, which was much bigger than he anticipated. After the repair was completed Eventually the repair technician admitted patching the hole in the wall was outside his expertise so he would have someone return the next day to repair (patch and paint) the hole. I was not happy about this aspect because when the first technician visited to evaluate the problem, I specifically asked whether the technician repairing the pipe would also be able to fix any holes made in the wall to access the pipe whether by installing an access panel or patching the hole including painting (I supplied the paint).The repair technician could have been a bit more mindful of his work area. I say this because it seemed that dirt, dust and material were not confined to as little space as possible. Would I use Roto-Rooter again in the future? Maybe.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$385

JERRY S.
02/2005
3.0
sewer cleaning
  + -1 more
THEY WARRANTY CLEANED THE SEWER LINE FINE. THEY OFFERED TO CAMERA THE LINE FOR $285 TO SEE WHAT THE PROBLEM WAS. THE CAMERA DIDN'T WORK PROPERLY AND WE COULD HARDLY TELL WHAT WAS GOING ON. THEY DID NOT TELL ME WHERE THE PROBLEM WAS IN THE LINE. THEY REFUSED TO RUN THE LOCATOR AND MARK WHERE THE PROBLEM WAS. THEY PUSHED FOR REPLACING THE LINE OR REPAIRING THE LINE. THEY QUOTED ME $7,286 TO REPLACE THE SEWER LINE OR $3,410 TO FIX THE LINE. VERY UNPROFESSIONAL STAFF AND THEY TREATED MY WIFE RUDELY.
Description of Work: PERFORMED WARRANTY WORK TO CLEAN SEWER LINE THAT HAD BEEN CLEANED 5 MONTHS PREVIOUSLY. RAN CAMERA DOWN SEWER LINE TO SEE WHAT PROBLEM WAS.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$303

James R R.
02/2005
1.0
plumbing
  + -1 more
GOOD WORK, BUT THE PRICE WAS ABSOLUTELY ABSURD. THEY WILL NEVER BE BACK AT MY HOME AGAIN.
Description of Work: REPAIRED AN OUTSIDE LINE AND INSTALLED A 10 FOOT LINE AS WELL.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

TANA M.
06/2004
4.0
plumbing
  + -1 more
A BIT OF A LANGUAGE BARRIER, BUT HE WAS VERY NICE. I DO BELIEVE THE TIME FRAME GIVEN WAS DEFINITELY NOT ACCURATE. WE WERE TOLD THEY WOULD BE HERE BETWEEN 10AM-12PM. THEY CALLED AT 10AM AND ADVISED THAT THEY WERE ON THEIR WAY, BUT DID NOT ARRIVE UNTIL 12PM. I BELIEVE THE CALL AT 10AM WAS A PACIFIER, WHICH WHEN YOU HAVE AN EMERGENCY LIKE WE DID, WAS NOT VERY APPRECIATED. IF YOU ARE GOING TO BE HERE AT 12PM; THEN SAY 12PM. TWO HOUR WINDOW IS REALLY PUSHING IN AN EMERGENCY.
Description of Work: CRACKED PIPE REPLACED.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
1.0

Yes, I recommend this pro
$850

03/2003
5.0
drain cleaning, plumbing
  + 0 more
THEY WERE PROMPT AND DID THE JOB QUICKLY. THEY WERE EXCELLENT.
Description of Work: THEY CLEARED THE LINES FROM THE HOUSE TO THE SEPTIC TANK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
5.0
drain cleaning, plumbing
  + 0 more
FRIENDLY, PROMPT, AND HAPPY TO FIX THE PROBLEM.
Description of Work: HE REPAIRED THE DRAIN, UNCLOGGED IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARILYN D.
12/2002
3.0
drain cleaning
  + -1 more
THE GENTLEMAN WAS NICE AND HE DID QUALITY WORK-WE HAVE NOT HAD ANY PROBLEMS SINCE HE DID HIS JOB.
Description of Work: UNCLOGGED THE PIPING FOR TOILET.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

12/2002
5.0
plumbing
  + -1 more
THEY DID QUICKLY AND ON TIME AND WITHIN THE COST THEY SAID THEY WOULD.
Description of Work: THEY REPLACED SOME PLUMBING FIXTURES, PUT IN AN INSTANT HOT WATER TAP. AND REPLACED DRAIN PIPE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

12/2002
5.0
drain cleaning, plumbing
  + 0 more
TECHNICIAN WAS FRIENDLY AND HELPFUL. WAS VERY EFFICIENT, IN AND OUT.
Description of Work: TOILET WAS STOPPED UP. THEY UNCLOGGED IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

6356-A Corley Rd, Norcross, GA 30071

http://www.rotorooter.com/norcrossga/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.4 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 11:30 PM

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Roto-Rooter Plumbing & Water Cleanup offers free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Full service plumbing & drain services. Sewer line replacements. Water Leak Detection Trenchless Sewer Replacements Water and Sewer Damage Restoration Services

Contact information

6356-A Corley Rd, Norcross, GA 30071

http://www.rotorooter.com/norcrossga/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 11:30 PM