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ProTech Heating & Air Conditioning

Heating and Air Conditioning

About us

For over 25 years, ProTech Heating & Air Conditioning has been providing quality heating & air conditioning services to the Atlanta area.

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning Repair, Air Conditioning Service, Air Conditioning Replacement, Furnace Repair, Furnace Service, Furnace Replacement, Maintenance, Zone Control Systems, Indoor Air Quality Products

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard

Photos of past projects

Reviews

4.814 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
7%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.9
punctuality
4.7
Showing 1-14 of 14 reviews

Stephen B.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
WELL ACCORDING TO ANOTHER HVAC CO BUT i HAVE CALLED 3 TIMES ABOUT WARRANTY AND THEY DO NOT RETURN CALLS.ALSO THEY BID UNSOLICITED THROUGH YOUR PARTNER WITHOUT MY CONSENT. NOW, TO BE FAIR ,THE BID WAS VERY VERY COMPETITIVE. SO MUCH AT FIRST i THREW IT OUT AND IT KEPT ME AWAKE A FEW NIGHTS. AND THEY CAME OUT AND DID THE JOB. WITH ACTUAL TRANE EQUIP. SO THAT IS NOT THAT BIG OF A DEAL. JUST FANCY MARKETING. LITTLE COMPANIES HAVE TO DO THAT TO GROW. WHEN THEY DID BID, THE ACTUAL BID WAS ONLY $50 OFF..SO IT WAS NOT A LOW BALL. i JUST WISH THEY WOULD RETURN CALLS.
Description of Work: HVAC INSTALLATION

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Steve G.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've been using them for over 20 years. I wouldn't be doing business with them for this long if I didn't think they were good. I've always thought their prices were reasonable. I think they are a very good company and they do go work. They are honest and I feel very comfortable using them.
Description of Work: They repaired my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Steve G.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They do scheduled maintenance twice a year. We have a maintenance agreement with them. They leave the area very clean. We have good communications.
Description of Work: They performed a regular scheduled maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Ann C.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: ...................................
Rating CategoryRating out of 5
Yes, I recommend this pro

P G S.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Looked at system for no heat.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Steve G.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I use them for heating and AC services.
Rating CategoryRating out of 5
Yes, I recommend this pro

David E.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Floyd P.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked a/c

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Leticia L.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Yearly AC maintenance. More than 1 hour late and never called. It maybe coincidental but 1 day after servicing the thermostat goes out and there's an extra $140 out of pocket on top of previous service. Just seemed a little fishy. Definitely choosing another company for next service call.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

$400

virgil W.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
went very well.crew was professional and courteous. they were on time and completed the job in one day.the company owner was present and answered any questions i had.they also installed several new vents to improve distribution. i would strongly recommend this company to anyone in need of heat/air work.
Description of Work: replaced the a/c and heat system in my split level home.installed a zone system that works great.we can now turn off heat/air in certain areas and this has saved us on utilities.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Lawrence C.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
We purchased on old home in the Candler Park neighborhood of Atlanta that needed a complete HVAC system replacement. The home inspector and mold inspector highly recommended relocating the HVAC ductwork and furnace to the attic space. We consulted with several different contractors and HVAC providers, and most of them did not want to relocate the system into the attic. We were told the ceiling would collapse and that the work would take too long. However, Pro Tech proved them all wrong. I'll try to break things down into categories for this review: 1. Pre-Installation - Existing system filled with mold, over 12 years old and located in crawl space. Duct work sagging and contacting floor of crawl space . Old HVAC system delivering over 15,000 spores / cubic meter into the living area. 2. Bid Process - Marty, the owner of Pro Tech, personally visited our house on a Saturday to give a quote. Marty was certain he could install duct work in the ceiling and detailed how he would cut through our very old plaster ceilings to install ducts without cracking the plaster. I was sent several options of complete Trane systems to choose from (Furnace and Compressor). Pro-Tech representatives were prompt and professional in responding to my emails throughout the selection process. I selected a zone system to allow different settings in the various living spaces of the home. In addition, we planned for a future finished attic space by planning appropriate duct routing to allow for finishing the space. Our new zone system has the capacity to add the future attic space as an additional zone. 3. Performance of Work - the Pro Tech crew came out and delivered as promised. They removed our entire old system including furnace, compressor, and duct work. They cut new vents in the ceilings and ran the new duct work. I believe in total the entire job took only two days. Only two ducts remain in the crawl space to feed an addition on the house. 4. Post Installation Follow Up - Marty responded quickly only 3 days after finishing our installation after another set of contractors removed the two newly installed ducts in the crawl space and left them on the back porch. His crew responded at 0600 the next day and repaired all the damage. Also, unfortunately, our new drain line PVC was cracked and leaked a little onto our master bedroom ceiling. When we pointed out the problem to Pro Tech, they immediately sent a technician to fix the problem. In addition, Pro Tech paid to repair and repaint our entire master bedroom ceiling - we could not be happier. We have been very pleased with our new HVAC system and the service we received from Pro Tech.
Description of Work: Work Performed:1. Removal of old HVAC system.2. Installation of complete new system.3. Post installation follow-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

virgil W.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
we have used protech for over 20 yrs now so i set up and appt. marty came out with a complete estimate drawn up.the work was done the next day by marty(the owner by the way) and his crew.they started at 7:30 am and finished at 6 pm very professional in all areas.stopped to answer any questions or concerns i had.his entire crew were very knowledgeable, couteous and respectful for our home and property.marty talked me into zoning my house into 3 areas.i was very leary at first but so far sold on this concept.the cost was very reasonable for the amount of work needed.my thanks go out to marty and his entire crew for a job well done!!!!
Description of Work: replaced the hvac system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Stephen G.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Initially spoke with Marty/ the owner who is very professional with an expressed focus on customer satisfaction. Discussed my system problem, possibilities of what might be needed, and set up time for service at my convenience. The repairman, Scott, showed up on time, went directly to work performing diagnostic, that was fully explained to me before any repairs were performed. Did a thourogh job performing work that was needed and old A/C has been great/ blowing cool ever since.
Description of Work: Performed system analysis on 1990 HV/AC that was not cooling. Replaced dual run capacitor in high efficiency outside condenser unit. Added three pounds of R22 refrigerant, retested system and cleaned condenser coil. System operating great cooling since.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ROBERT C.
04/2004
5.0
heating & air conditioning/hvac
  + -1 more
THE CONTRACTORS WERE NEAT AND PUNCTUAL. THEIR ESTIMATOR WAS RIGHT ON TIME AND THEIR PRICING WAS AMONG THE BEST WE FOUND. THEIR RECOMMENDATION OF EQUIPMENT WAS SOUND. THEIR TURNAROUND WAS QUICK AND BOTH JOBS WERE EACH COMPLETED IN ONLY ONE DAY.
Description of Work: TWO HVAC SYSTEMS WERE INSTALLED IN A RESIDENTIAL HOME. IN ADDITION, DUCTWORK IN THE BASEMENT WAS RE-ROUTED AROUND THE PERIMETER OF THE BASEMENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

    Contact information

    4357 B Park Dr B, Norcross, GA 30093

    www.protechmechanicalinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    ProTech Heating & Air Conditioning is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ProTech Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard
    Yes, ProTech Heating & Air Conditioning offers free project estimates.
    Yes, ProTech Heating & Air Conditioning offers eco-friendly accreditations.
    No, ProTech Heating & Air Conditioning does not offer a senior discount.
    Yes, ProTech Heating & Air Conditioning offers emergency services.
    Yes, ProTech Heating & Air Conditioning offers warranties.
    ProTech Heating & Air Conditioning offers the following services: Air Conditioning Repair, Air Conditioning Service, Air Conditioning Replacement, Furnace Repair, Furnace Service, Furnace Replacement, Maintenance, Zone Control Systems, Indoor Air Quality Products

    Contact information

    4357 B Park Dr B, Norcross, GA 30093

    www.protechmechanicalinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM