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Paula's Cleaning

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

House cleaning, office cleaning, cleaning after renovation, commercial cleaning, laundry, windows inside.

Business highlights

16 years of trusted experience

Services we offer

We do provide a complete list of services in the house cleaning, house organizing area which includes recurrent, move in, move out, after renovation cleaning and windows inside.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.8186 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.6
Showing 51-186 of 186 reviews

Ronald R.
12/2016
5.0
house cleaning
  + -1 more
Great very happy with the cleaning crew.
Description of Work: House cleaning once a month

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Friday O.
12/2016
5.0
house cleaning
  + -1 more
She showed up on time, but no need for service. My agent had done the cleaning, the previous day.
Description of Work: $130 for 4 Hours of Housecleaning

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Desiree M.
12/2016
2.0
house cleaning
  + -1 more
The ladies were great in all the areas they worked. I have no problem with their work. Someone from the company texted me and stated "The deal is for two hours for two people. If you need them to spend extra time I can allow them to spend as much as you need for a small charge." I texted them back and told them the deal I purchased never mentioned two people for two hours. My coupon states 4 hours of cleaning and doesn't address the number of people to clean. He then texted me back and said Ok I let them clean for 2.5 hours without any additional cost. They were finish before the two hours were up. However when they left I notice they didn't clean the oven, so I text the person at the company to let them know the oven wasn't clean. I still waiting for a response. He can't say they were not enougn time becasue they started in the kitchen. This company would have gotten all A's if it wasn't for the person at the company and the fact he still has not address my oven. I am still waiting.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$130

Aakash R.
11/2016
5.0
house cleaning
  + -1 more
Very responsive. Great quality. she's a good listener to fit my needs and very competitive pricing.
Description of Work: house cleaning, 3300 sq. ft. I have her come once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Ronnie T.
11/2016
5.0
house cleaning
  + -1 more
Great job Paula got to my home on thin and cleaned very good and I will use her again soon
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric G.
11/2016
5.0
house cleaning
  + -1 more
Arrived on time and went right to work. Did a great job at a very fair price. They made them look like new again.
Description of Work: Move in cleaning of rental property. I also had them clean a infrequently used guest house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$395

LaTonya K.
11/2016
5.0
house cleaning, window cleaning
  + 0 more
Amazing. The company owner was alone. She did a fantastic job. I enjoyed talking with her and learning about her and her business.
Description of Work: A move out cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronnie T.
10/2016
5.0
house cleaning
  + -1 more
Great job and I will use this company again
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vishal S.
10/2016
5.0
house cleaning
  + -1 more
That was good. Actually, I'm using them right now.
Description of Work: I use the services of Paula's Cleaning for house cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kimberly T.
10/2016
1.0
house cleaning
  + -1 more
Horrible... they hit my car backing out of my driveway and didn't say anything. I noticed my car dented when leaving out to run an errand. I called the owner and she has some ridiculous story about the worker was driving her boyfriends car and he will blow up if she tells him she hit someone's car. We have sent her pictures of the damage and a quote. She has yet to provide her worker's car insurance information so we can get our car fixed. Just a horrible experience... no professionalism at all. As for service provided, I found Paula's Cleaning on Angie's List, as a coupon was offered on this site. An appointment was made for a Wednesday at 2pm. 2pm arrived and no one from Paula's Cleaning had arrived or even called to say they would be late. At around 2:15pm, I text the owner to see if she was still coming and she texts back saying someone would be at my home by 3:30pm. Two Hispanic women finally arrive that barely speak English. They began cleaning and it takes 3 hours for them to clean 2 full baths, a powder room and part of the kitchen. One young lady wiped the same spot on the refrigerator for nearly an hour. The cleaning it self was half done.
Description of Work: Housecleaning - Deep

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Paula's Cleaning
We refunded you the expense for damage .Regarding the cleaning my ladies do a very good job and they often spend more than the time people pay for because we want to make people happy.So there is no need for you to be unfair saying that my ladies are lazy when I know they are very hard working .

Erskine S.
10/2016
5.0
house cleaning
  + -1 more
I can't speak more highly of the service that Paula's cleaning service provides on a monthly basis for me. You really don't realize how dirty your home is until you have a professional come in and clean it top to bottom.
Description of Work: I had searched for awhile looking for a monthly cleaning service. Paula's cleaning service is one of the best. They are very friendly, trust worthy, and do an incredible job month in and month out. I couldn't be happier with my selection and would highly recommend Paula to anyone looking for maid or cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michelle L.
10/2016
5.0
house cleaning
  + -1 more
Excellent service from start to finish. Once we purchased the Angie's Lost special , I emailed the company to set a date. I was contacted promptly via email and a date was set. The two ladies who completed the service were polite, efficient and thorough...everything I need for a cleaning service. We will be using Paula's Cleaning again soon!
Description of Work: Cleaned 3k sq ft house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ross R.
10/2016
5.0
house cleaning
  + -1 more
Paula was very responsive and her people did an amazing job cleaning the house. We really appreciated the work that they did.
Description of Work: Needed a move out cleaning for a home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

james D.
09/2016
5.0
house cleaning
  + -1 more
Paula's cleaning crew were prompt and did a great job while they wre at ou house. I was amazed at how efficient they were with their time gien they had never seen our house before. We were very pleased and are looking at using them on a routine basis.
Description of Work: We had them come clean for 6 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jason S.
08/2016
5.0
house cleaning
  + -1 more
Paula sent me two of her girls and they stayed about 5 hours. The work was very thorough. I was really happy with the results and would hire them again. Great job!
Description of Work: I needed a deep cleaning done on my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jill H.
08/2016
5.0
house cleaning
  + -1 more
Paula was able to schedule me within a couple days of my request. They had a large job before mine so they were a few hours late, but Paula called me promptly to let me know and make sure the scheduling would work out. The two cleaners worked quickly and did a good job, especially on the hard-to-clean stove and shower. We don't have a lot of clutter, so our house is pretty straightforward to clean.
Description of Work: 4 hours of housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$130

Edmund A.
08/2016
5.0
house cleaning
  + -1 more
Paula was flexible as to timing and nice to deal with. Her team did an excellent job and exceeded my expectations. I highly recommend her services.
Description of Work: I sold 3.500 sq foot home and needed a thorough cleaning after moving out, including stoves, refrigerator and cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$395

Kenya C.
07/2016
5.0
house cleaning
  + -1 more
Paula and her crew of cleaners are excellent. My house was cleaned thoroughly each time. Paula came out herself on the first cleaning and did a great job. She is very picky about having a great number of rags and getting dust and dirt from high areas. Paula is also very flexible with scheduling and she is very responsive to text and calls. This is the best cleaning service that I have had and I am happy to refer them to anyone.
Description of Work: Bi Weekly House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Adrian B.
07/2016
4.0
house cleaning
  + -1 more
That was fine I am still using them. The first time they came out they broke something and they didn't tell me and that bothered me. This last time they sent out three people so they finish like, it didn't take them an hour and a half and I like that.
Description of Work: I used Paula's Cleaning for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$125

Lauren M.
07/2016
5.0
house cleaning
  + -1 more
Paula's team is excellent. She is always flexible on date/time and her staff does a great job for routine maintenance. They were able to tailor their service to my needs, and to make it even better, have been supportive of working around my new baby & dog. Would recommend and for a great price.
Description of Work: Routine housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jason A.
07/2016
5.0
house cleaning
  + -1 more
The housecleaners are fantastic. I have been using them for several months and will continue to do so. They are usually exactly on time and I always get notifications from the owner in advance if there is going to be a delay or any changes. The cleaning is thorough and efficient. I always feel like it was a good value when they are done and I've had a chance to look around. The ladies are always very polite and I am able to continue working from my home office with very little interruption.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

William B.
06/2016
5.0
house cleaning
  + -1 more
We are very happy with the service we received from Paula's Cleaning. I would highly recommend them to anyone and we will defiantly be using them in the future.
Description of Work: Cleaned entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Steve P.
06/2016
4.0
house cleaning
  + -1 more
It was a little mixed. Overall, they did a good job. It was just kind of a communication issue. They did a good job cleaning. It took more time than what the special was which was no problem. I paid them and all of the sudden, they flew out the door because they had to go to another job. They didn't wipe down the kitchen cabinets although the ads said deep cleaning of the kitchen. Where they cleaned, they did a pretty good job. We were trying to work with their schedule when they were in this area. She had a big business and she was very busy. The woman that was here worked very hard. They cleaned everything well. One thing that I was going to ask her about was wipe down the kitchen cabinets. They cleaned good and it was very rushed.
Description of Work: I purchased a big deal for Paula's Cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$195

Scott T.
06/2016
5.0
house cleaning
  + -1 more
Had 3 show up and they worked their tails off to get done quickly and did a very nice job. Cleaned under a rubber backed rug that I have had down for many cleanings and it has not been moved. They removed and got the rubber goop that came off under the rug that was stuck to the floor... Nicely done... will call them again.
Description of Work: Full house cleaning with 3 bathrooms, 4 bedrooms and upstairs and downstairs...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Nettie J.
05/2016
3.0
house cleaning
  + -1 more
They had a special for two hours. It was maybe like $149. But they had to stay more than two hours in order to finish. So, at the end, when they finished, it must have been a little bit over four hours. She said she would have to charge me $175. I said, "That's fine." So I did pay them that. They said they would be here between 1:00 and 2:00 pm. They did not. It was some 5:00 when they got there. They said it was because of the traffic. So, I was here all day waiting on them. It was a medium price. They went over everything. I don't think the tile in the bathroom was cleaned really good. The blinds weren't dusted real good. The quality wasn't perfect. They went over everything I mentioned to them.
Description of Work: They cleaned three bedrooms, living room, dining room and two bathrooms.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

$175

Contact information

6485 Chestnut Bend Dr, Norcross, GA 30071

http://paulascleaning.wixsite.com/paulascleaning

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning

FAQ

Paula's Cleaning is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Paula's Cleaning accepts the following forms of payment: Check
Yes, Paula's Cleaning offers free project estimates.
Yes, Paula's Cleaning offers eco-friendly accreditations.
No, Paula's Cleaning does not offer a senior discount.
No, Paula's Cleaning does not offer emergency services.
No, Paula's Cleaning does not offer warranties.
Paula's Cleaning offers the following services: We do provide a complete list of services in the house cleaning, house organizing area which includes recurrent, move in, move out, after renovation cleaning and windows inside.

Contact information

6485 Chestnut Bend Dr, Norcross, GA 30071

http://paulascleaning.wixsite.com/paulascleaning

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM