Paul Davis Restoration & Remodeling of North Atlan

unknown

I had Paul Davis Restoration replace my roof after hail damage. The replacement was through my insurance company. I paid an upgrade fee to get the better Architectural shingles installed. My roof leaked immediately after the next rain. I called them back out to fix the problem. They came out 2 times to fix the problem and finally told me that the problem is the flashing and they could not do any thing. I expected that when my roof was replaced under insurance due to hail damage, that any problems would be resolved. They informed me that I needed to replace my windows. My roof did not leak before they came replaced it, it just had hail damage. Now my roof leaks where it meets the wall every time we have heavy rain. I recently noticed stains on my ceiling in numerous spots no where near the original leaks when we have light rain. I called Paul Davis Restoration to try to get them to come look at it. They would not call me back. I called them a second time and they informed me that because it was not an Insurance job, they could not help me. I asked that they at least come and tell me why their installation was leaking. I was informed that because it was outside their 1 year warranty, they would not send someone out. I spoke with my insurance agent, and she recommended that I find out the manufacturer of the shingles and get them to look at it. So I called Paul Davis Restoration again and asked about the manufacturer of the shingles installed on my roof. They told me at this point that my file was in the archives and they would have someone call me back. After not hearing from them, once again, I called again. I asked to speak with a Manager. The Office Manager got on the phone and told me that I would have to wait ANOTHER 48 hours to find out the manufacturer of my shingles. I then asked to speak with the General Manager, since I own Majestic Plumbing & Electric, I understand that sometimes you have to go up the chain of command to get a problem resolved. At this point, the Office Manager proceeded to get belligerent and rude with me. She told me that the General Manager was unavailable and could not speak with me. I asked when he would be unavailable. She said he would call me back the next morning. I had already informed her of my dilemma. I then informed her at this point, that I expected a phone call or else I would be writing a review online. She then got even more hostile with me. It has now been almost 3 weeks and I have not heard from them. So I am now writing this review. The Customer Service of Paul Davis Restoration has been abysmal. I just want my roof to stop leaking. I now have to take more time away from my own business and meet with other contractors to try and get my problem resolved.

It's all good. The floor looks great & insurance picked up most of the cost. It was a process since wood floors are fixed over several trips. But they masked off the house and did a good job. The one criticism I have is they didn't fully mask off the area to the stairs and so some dust went up from the wood floor sanding and over into other rooms. It was a small amount of dust, however, so it was OK. Most of it was just vacuumed up. But overall, they were punctual and professional & worked hard to get everything looking good.

Paul was easy to work with and made sure we understood the process. His crew were professional and kept the jobsite clean. They were in and out with no problems. Love the look of the pool and all is working as expected. Paul was great with followup and helping us keep the chemicals balanced. I would recommend him again.

Our insurance recommended them to clean up the burst pipe mess. They cleaned up well and dealt directly with the insurance company. The finished product is great!

He sent the estimate to me and then after he was here, he called up and said that his estimate isn't high enough and that he forgot to put in profit and margin although his estimate was higher than other people in the area.

unknown

We communicated by phone call and they informed that they do not do this type of work. They were very professional on the phone and just let me know they do not provide that type of work.

Not too bad. We worked with them on an informal specification by showing them an existing bathroom and saying we want the new units and fittings to be of the same quality. This was agreed. Builder then installed some lower quality items. Also brought some others that we caught before installation and had them upgrade to be closer to the spec. On the whole the job was completed with no functional defects. We felt the appearance fell a little short of what had been agreed. The price was reasonable.

08

They were quick to come to my house and tarp off the damaged portion of the roof, remove the damaged materials and set up dehumidifiers and fans to dry everything off. The workers were professional and nice, they did a good job explaining what they were doing and defining the scope of work. They always cleaned up after themselves and left the area cleaner than when they arrived. My only complaint was that I had to call their office/dispatch nearly every day to find out what the status of finishing the work was. I would be told the crew should be by on a Wednesday and they would actually show up a week later. Getting them to come over and do the work was a pain, however once they got there it went very well. The damage was the result of sever storms in the area, so they were very busy. I suspect if I was doing a home improvement project I would get better responses. I would use them again as long as they aren't overloaded with jobs.

They did good work, but I found the foreman to be rather pushy. I can only assume it was because this was an insurance job.

Everything went well, and they did a good job.

They were very timely, showed up on time, and the project manager was always present. They did great work.

Everything went well, and they responded quickly. We chose another company for the job, however.

They arrived on time, were very cooperative, and the workmanship was excellent.