Very worst experience and fully depressed after reaching out to lowe's in person and over phone. Spent so much of my productive time tracking where is my order and no show. No one in lowe's nor customer service is able to track or tell what happened to the ordered items. Very very bad customer service. No one answers and even if they pick up the call they are putting the phone on hold for hours. Now I'm in panic state that I lost my money and no one says what happened to delivery. Please don't buy appliances in lowe's. Its just waste of money and time.
Description of Work: Ordered Washer and Dryer in Lowe's Norcross GA store few weeks back but no show or status on delivery which was promised.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marsha H.
05/2017
5.0
appliance sales
+ -1 more
The heating unit was $200. The faucet was $150, it’s one of those pull down and it goes all around and has 2 different options for how it comes out of the faucet. The service was great, the gentleman was very helpful. Its the one that is right way near my church. He showed me the different options and told me, “I would suggest you take this!” He was correct. They were wonderful.
Description of Work: I purchased a hot water heater at Lowes along with a faucet. It is a unit that goes up under your kitchen sink and it immediately dispenses hot water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Randall B.
10/2016
3.0
flooring contractor
+ -1 more
It was the biggest hassle I've ever experienced. The first group didn't prep appropriately for the second group, among other issues. I've worked with the people at Lowe's several times in the past, but I would never work with them again for flooring.
Description of Work: I had them install laminate Pergo flooring.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$7,000
Don M.
11/2015
5.0
appliance sales
+ -1 more
unknown
Description of Work: Good service and pricing.
Rating Category
Rating out of 5
Yes, I recommend this pro
Lee S.
10/2015
5.0
appliance sales
+ -1 more
unknown
Description of Work: Home improvement
Rating Category
Rating out of 5
Yes, I recommend this pro
Samantha W.
06/2014
5.0
home improvement stores
+ -1 more
unknown
Description of Work: This is a great store with great customer service. Highly recommended.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Bob A.
06/2014
5.0
home improvement stores
+ -1 more
It worked okay.
Description of Work: I bought a gift card for Lowe's from Angie’s List.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5
Gail W.
05/2014
5.0
doors, garage doors
+ 0 more
They did a really good job, and they had a very competitive rate. They showed up on time, as well.
Description of Work: They installed a new garage door for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Helen C.
09/2013
5.0
home improvement stores
+ -1 more
They were very curteous and professional and carried this heavy Grill up two flights of stairs, tested it to make sure it worked and finished in under 30 minutes. Fantastic product and fantastic service
Description of Work: Purchased a Weber Grill at Lowe's on Friday night and Lowe's installers came and installed it on SUNDAY - no charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Henry E.
09/2013
4.0
home improvement stores
+ -1 more
I have not used them in quite some time, but from what I remember they are pretty good.
Description of Work: I use Lowe's for home improvement materials.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Gayle D.
07/2013
5.0
contractors
+ -1 more
They will do the work after we come back from our vacation. I liked their quote, their store and their materials. My family and I use them often.
Description of Work: I have got a quote for services and materials from Lowe’s for custom shutters.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Sharon M.
07/2013
5.0
doors
+ -1 more
I got the door last in April and then I went today and bought another external door and they were also helpful with giving me just an overview of steel doors versus fiber glass and how to select the hardware for the doors, because I bought an exterior door and the hardware today because the AEM Construction people are going to install the door, they are going to prime it, paint it as part of the house project, they are going to paint my house. I bought the door but they installed the door for $97 and they hauled the old door and all that stuff away, I forgot what I paid for the door. What drew me was that, they told me for $35 dollars, they'll come out and measure and if I decide to get the door, they'll subtract it off the price and I said okay then they came out and they measured and they put it in the system and they called me and they said they have the size and we'll just come pick up the door but what I wanted was a custom color so it took a little longer and when the door came in, they called me and set up a date and they put in the new door in along with the hardware, tested it to make sure it works and they hauled the old door.
Description of Work: I do use Lowe's, they are my go-to people. I've used them and had them on doors, I had them install a storm door and they came out, they measured and I selected the door and they came and put the door in and cleaned up and we didn't even know they were there.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
Cynthia J.
05/2013
5.0
home improvement stores
+ -1 more
My experience in the store was great.
Description of Work: I purchased a Big Deal for a $20 gift card from Lowe's for $5.
Rating Category
Rating out of 5
Yes, I recommend this pro
$5
Adam and Bung V.
04/2013
5.0
woodworking
+ -1 more
The other two estimates I got were about twice as much as theirs.
Description of Work: They took out two old attic stairs and put in two new attic stairs. They also repaired the entry door in the garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
HEATHER H.
10/2008
4.0
hardwood floor
+ -1 more
Lowe's had the best price on flooring and installation. The crew that came out worked quickly and they were very professional. We had a few issues with the molding around the floor not being finished, but the manager was very helpful and sent the crew back out the next day to fix the problem.
Description of Work: We had new hardwood flooring and carpeting installed in our house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,700
CHARLES F.
09/2007
5.0
home improvement stores
+ -1 more
I knew exactly what I wanted. Therefore, I did not need any assistance. I choose to shop Lowe's as they are customer centered, offer low pricing and a wide array of products. I paid regular price for the water heater.
Description of Work: I purchased a gas, 40 gallon, hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
KEN S.
09/2007
5.0
appliance sales
+ -1 more
I knew what I was looking for. The sales staff at Lowe's showed me their selection. They were very helpful and the price was good. I picked it up the same day, brought it home and installed it. I was happy with the selection and service offered by Lowe's.
Description of Work: I purchased a GE Stove from Lowe's.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Sally C.
09/2007
5.0
appliance sales
+ -1 more
Everything is installed and in working order, so I would say they did a fine job. I installed the stovetop myself though. They did a great job with the sales and the installation. They were very nice and very professional. The cost of the stove top was about $600, the dishwasher was $250, and the microwave was $200. I also paid $110 for the installation. I thought all of that was reasonable.
Description of Work: I bought a stovetop, a dishwasher, and a microwave from Lowe's. They installed the dishwasher and microwave for me as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,160
Jim D.
09/2007
5.0
hardwood floor
+ -1 more
This was an excellent experience. Everything fell into place on time. They sent out a good crew of people who were polite and efficient. I really like the floor and I feel I got a good price. I do think Lowe's offers good quality service for less money.
Description of Work: I had Lowe's put in a new wood floor in one room in my house. They did not have to tear out an old floor. The room is about 12' x 16'.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
LUCKY R.
11/2006
5.0
appliance sales
+ -1 more
Excellent price value, showed up on time-very friendly people-made follow up call to make sure I was Happy!
Description of Work: Washer and dryer hookup and install.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
RAYMOND L.
10/2006
5.0
appliance sales
+ -1 more
Delivered, but water was leaking. They sent another brand new one the next day. Excellent service.
Description of Work: Bought washer & drier.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
JEREMY G.
09/2006
5.0
appliance sales
+ -1 more
The products they sell are great. They removed the old one and disposed of it for me. They were very nice during the process. They were to call on there way out but just showed up, but I was home so I did not miss them. I had however expected a call first.
Description of Work: Bought a new dishwasher. They also installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
Rich B.
03/2003
5.0
carpet installation
+ -1 more
GREAT PRICE, NICE PEOPLE, QUICK AND EASY
Description of Work: PUT IN SOME CARPET
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VL Z.
03/2003
4.0
appliance sales
+ -1 more
THEY DID WHAT I WANTED DONE.
Description of Work: THEY TOOK OUT A RANGE AND PUT A NEW ONE IN.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Hardware & Home Improvement Stores,
Doors,
Hardwood Flooring Sales and Installation,
Unfinished Carpentry,
Finished Carpentry and Woodworking,
Garage Doors,
Flooring Sales and Installation,
Carpet Sales and Installation
FAQ
LOWE'S is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 7:00 PM
Monday: 6:00 AM - 9:00 PM
Tuesday: 6:00 AM - 9:00 PM
Wednesday: 6:00 AM - 9:00 PM
Thursday: 6:00 AM - 9:00 PM
Friday: 6:00 AM - 9:00 PM
Saturday: 6:00 AM - 9:00 PM
LOWE'S accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, LOWE'S offers free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.
No, LOWE'S does not offer a senior discount.
No, LOWE'S does not offer emergency services.
No, LOWE'S does not offer warranties.
LOWE'S offers the following services: HOME IMPROVEMENT STORE. SELLS CABINETS, APPLIANCES, DOORS, WINDOWS, HEATING & A/C EQUIPMENT, PLUMBING FIXTURES, ETC. INSTALLS MANY ITEMS ALSO.