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Illuminating Design

2.8(
3
)

Holiday Decorating

About us

Illuminating Design was founded in 2004 on the belief that our customers deserve more than what they were receiving in the holiday lighting industry. Quality and customer service are our highest priorities. We will provide you with all of the products necessary to complete the job. With our upfront pricing for everything including the products, installation, takedown and any service calls as well as storage, you will not have any unexpected expenses with your holiday lighting package. Our crews are professional, courteous, and have the ability to communicate with the customer to make sure you get exactly what you desire. We are fully insured through USAA Business Insurance with The Hartford as our underwriter. If you are looking to use a company that will not be satisfied with a project until you are overjoyed, Illuminating Design Inc. is the company for you. We are very proud of the interest Illuminating Design Inc. has seen generated over the past few years. We have been featured in The AJC, The Gwinnett Daily Post, Atlanta Style and Design Magazine, Atlanta Magazine as well as Points North Publication. We have been a feature on the Atlanta and Company program as well as having past clients homes featured nationally on Fox News as well as the Shepard Smith program. We are also proud to say we are a 5 - time winner of the City of Roswell Holiday Lighting Competition in the business and residential divisions. The following are additional examples why Illuminating Design shines so brightly in the holiday lighting industry. · We take the hassle out of the holidays · Service Calls done within 24 - 48 hours · Upfront Pricing with no surprises · We only use top of the line products from the wreaths to the lights to the fasteners · Our non-invasive fasteners do not harm your house or building · We cost hundreds less than the competition - you save money and don't lose quality · Professionally trained and friendly installation teams · We will store your holiday decorations for you at no additional cost to you · You only have to purchase the lights once and then have them installed year after year · We can create custom products to get you the exact look you desire.

Business highlights

21 years of trusted experience

Services we offer

Specialize in custom design & Installation of holiday decorations.

Services we don't offer

Residential Interior decorating

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

2.83 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%
Rating CategoryRating out of 5
quality
4.2
value
3.0
professionalism
4.5
responsiveness
4.2
punctuality
4.5
Write a review
Showing 1-3 of 3 reviews
Don B.
11/2014
1.0
holiday decorators
  + -1 more
unknown
Description of Work: I paid $1k for lights one year and was told I would pay a nominal install fee the next years. I was told this year I would need to pay $1000. I am disappointed in the whole experience.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Response from Illuminating Design
[Member Name] I am sorry that you were disappointed. Our system is set up that you purchase your product the first year then you only pay to have your products installed. In 2012 you purchased your product 2013 you paid for installation only. This year we made a business decision which would allow us to provide better customer service to our clients however we were forced to raise our minimum order. You should have been offered additional products and additions to your design to bring you above the minimum order.
S Yolanda J.
11/2012
1.0
holiday decorators
  + -1 more
This would have been the 1st year for me to have Christmas lights and decor at my house, so I was very excited when I had my initial consultation with a sale rep from Illuminating Design. I was aware of all of the large work they did, and was thrilled that this company would also do lighting for a non estate home. The consultation and quote went well and a package was selected, 50% payment given, along with a date to have the work done. This was on November 9th. For an installation date I figured it would take a few days to hear back from the company regarding my installation. Days went by and still no word. I called the representative on 11/16 regarding my installation and she promised to call me back, but did not. After several calls to the office the owner called me and explained that the sales rep had not turned in my paperwork or check until yesterday, so my installation this week Tuesday or Wednesday, could not occur. I wanted my lights in time for Thanksgiving and definitely by the time of my party the following week, but it's not going to happen. I am extremely disappointed. The owner tried to make amends, but unfortunately I need to be home when this work is done just to be sure it is done to my satisfaction and no one gets hurt while performing the job. So, there will be no lights for my party, Thanksgiving or Christmas. It's too late to call another reputable company to do the work as I am sure they are already booked.
Description of Work: Job to be performed-Hang Christmas lights and decorations at my home. Remember-Ask the rep to schedule while he/she is in your presence & Continue to follow up to be sure you are scheduled!
Rating CategoryRating out of 5
quality
1.0
professionalism
5.0
responsiveness
1.0
Response from Illuminating Design
We offered to come out the next day to do the installation as well as offered a discount and have it done in time for her party but she was unwilling to have us come out at that time. She did not want any work done on her home while she was gone even though most installations are done without the homeowner being home since we only were working on the outside of her home. We called her to let her know we could not meet her deadline prior to the day arriving and offered her a full refund and apologized for any inconvenience. As the owner of the company I called her personally to discuss how we could make it right to her. At that time she understood what had happened and was ok with the solution that we had worked out.
Paige P.
07/2012
5.0
holiday decorators
  + -1 more
After several disappointing years with holiday lighting companies that SWORE that they would give great service when it came to holiday decorations, we had begun to HATE the holidays. That's when we found Illuminating Design. Holiday decoration and lighting is ALL that this company does, so it is not an afterthought as it is for so many other companies. Bill Frey is the President and he personally came to our community to advise on how to get the "best bang for your buck" on lighting the two entryways into this gated community. We've had absolutely no issues with light outages or decoration installation since we moved our account to Illuminating Design and I would encourage any subdivision looking to decorate their entryways beautifully and affordably for the 2012 holiday season to make an appointment with Bill soon - he's the best!
Description of Work: Illuminating Design provides all of the installation, service and storage for the upscale gated community that I serve as property manager for in Duluth, Georgia. They install thousands of lights into the landscaping at two entryways as well as decorate to guardhouses and monument signs at both entrances.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000

    Contact information

    555 lively ave, Norcross, GA 30071

    www.illuminating-design.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Holiday Decorating

    FAQ

    Illuminating Design is currently rated 2.8 overall out of 5.

    Sunday: 10:00 AM - 3:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Illuminating Design accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Illuminating Design offers free project estimates.
    Yes, Illuminating Design offers eco-friendly accreditations.
    No, Illuminating Design does not offer a senior discount.
    No, Illuminating Design does not offer emergency services.
    Yes, Illuminating Design offers warranties.
    Illuminating Design offers the following services: Specialize in custom design & Installation of holiday decorations.
    Residential Interior decorating

    Contact information

    555 lively ave, Norcross, GA 30071

    www.illuminating-design.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM