Georgia Pack & Load Moving & Storage

The move went great. the movers were there on-time and made sure to take care to not damage anything.

Well I had originally scheduled them to pack my items a day prior than my move date but no one showed up that day which I was not happy with, I ended up hiring some people from care.com to come and pack all of my items for me. Then the day I was to moved they told me that they had me scheduled for a pack and move all on the same day, which was not right. That would have taken for ever. They showed up on-time and loaded everything promptly however they forgot 5 large heavy boxes in one of the closets in the house that i moved from. That wasn't good because I ended up having to go back to the house and pick up on that stuff myself and I have back problems. They did not check the house thoroughly before they left. Not happy about that either. I was tempted to hire a different company but because it was last minute I just went ahead and let them do the move. I would not use them again because of all the problems that I had during this move.

The guys they sent out were great.

This is the second time I've used them. I would never call anyone else to move us. Careful, punctual, and a great price. I didn't even bother to pay for insurance this time after our experience last time and sure enough nothing was damaged.

It went smoothly, even when the closing date was changed. My items were moved with care and nothing was broken nor missing.

The movers were great! the packers ... not so great. Partially filled boxes, hanging wardrobe items tossed in the bottom of regular boxes, hanging wardrobe items packed in wardrobe boxes so over stuffed as to make difficult to unpack and resulting in broken hangers, hanging file credenza's opened and personal files rifled and file folders missing, open containers of cooking oil packed sideways and upside down resulting in boxes of oily items, Deep fat fryer full of oil packed in a plastic bag and loaded on end with other kitchen appliances resulting in disaster, canned goods tossed/thrown into a box resulting in dented and damaged cans, mislabeled boxes resulting in many boxes being located in wrong rooms by movers, incomplete packing resulting in moving crew having to pack in the middle of load out and the list goes on. Additionally, there appears to be heavy emphasis on tipping as a form of job compensation such that the crews are compelled to mention redundantly, the importance and need to be tipped in order for the customer to receive correct and proper service, even though tipping or asking for tips is contrary to company policy. The quoted estimated price for the move was $2400 - $3000 while the actual cost was $4591, including tips. In the case of the rifled credenza and missing files, over 24 hours lapsed since I communicated this discovery to the company with no further response other than the initial response that the files MUST be at my home. With no appropriate response from this company for over 24 hours, I felt I had no recourse addressing these issues "in-house. Subsequently, the company has been in contact with me and all the issues have been discussed, shared, mitigated and, at potentially resolved to mutual satisfaction. Lessons learned: Communication is king. Never allow assumptions to enter in the course of negotiations and even if you think that have all of your bases covered, ask if there is anything that you have forgotten or neglected to ask. Moving companies do this far, far more often that people moving do and they are aware of the steps necessary for a smooth and successful operation. Thanks to Bruce and Sarah for their invaluable assistance in getting this mess sorted and straightened out.

They transformed a nightmare scenario into a great experience. They came in and restored our faith in humanity and moving companies. I would use them again in a heartbeat. We have had an superlative and unmatched experience.

We did all of our own packing and they just moved us. We did it on two different weeks. They could be a little more careful. They were a great group of guys. They were friendly and willing to do anything we asked them.

These guys moved my mom out of her house in Douglasville and to a storage unit in Newnan, then to my house in Kennesaw. We were very happy they were able to pack all of my mom's stuff in one storage unit. I recommend these guys and would use them again.

The move was handled professionally, efficiently and quickly. The three men we polite and very careful with the furniture. We could not ask for better service. Richard Weimar

First a summary of the major issues followed by details: - Actual cost was 50% higher than estimate - Movers were less than professional ? One physically intimidated my wife - Dispatcher hung up on me - Management was completely insensitive to the problems created by the movers ? a 26 foot truck stuck in our driveway that had to be towed All of the problems generally stemmed from the extremely poor estimate of time and manpower allocated for our move. The estimate was for 6 men working 9 hours it ended up being 13.5 hours. This caused the men to be completely exhausted at the end of the day and they made numerous errors causing extra damage to our property and problems for them. Additionally, we have a very long and steep driveway, the rented truck they used got stuck and this caused them to work extra hard and become even more exhausted. We were extra careful and requested they check our new home?s driveway when we got their estimate. They assured us that the driveway would not be an issue. We later found out from the tow truck driver that the prior occupants used the same company and their truck was stuck then as well. In addition to the 13.5 hours on the day we moved there were additional items that they could not fit on the two trucks we rented for the move (again poor estimate). These had to move the next day. They at least had the courtesy not to charge us for this additional effort, although, it did take the entire day to move these items. My day started at 9am when they told me to be at the house and then they did not arrive until close to 11am. When I called the dispatcher (Grady) to find out where the truck was on the second day, first, I was lied to about departures and arrivals then when I questioned him, he hung up on me. The movers from the second day started out very professional but as they got tired, the lead mover became very surly and physically intimidated my wife. As I mentioned before they got a 26 foot truck stuck in our driveway and abandoned it around 11:30pm and left it overnight. They did not make it a priority until late the next morning. The truck was finally removed around noon, after causing considerable damage to our driveway, lawn & irrigation system. The owner of the company (per - Georgia Pack & Load) came to our new home to pick up the truck and did not have the courtesy (or courage) to make an appearance. He snuck in got the truck and left without any apology. This is my reason for stating Management insensitivity to their customers. Overall, this is a organization they tries to look and act professional but does not care about their clients or their property.

open and when these were taken out of storage these were moldy. They seemed on the rough side with furniture. Had to ask of foreman for one guy to finish his cell phone call.

It went great. They were great at communicating along the way. Phase 1 2 ladies came to the house and spent a day packing all my things. Phase 2: 4 movers came a loaded a 3rd party truck for me. All the service folks were very courteous and good communicators. The pricing was fair and as quoted. Highly recommended.

I am still in the process of the move and will need them to take things from the storage to my new home once I am ready to complete the move. They?ve been awesome with loading the trucks and taking things to storage. Really great service so far.

I was told the crew would show up between 8-10am. At 10:30am No crew. No one bothered to let me know they were late so I called Pack and Load and they assured me they were on the way. 11:30 No crew called back again. Jason now said they were coming from downtown and a third guy would be helping to get it done quicker. I then received a call from Justin and he was one of the actual movers. He said they left the shrink wrap at home thats why they were late and he didn't know anything about the 3 member helping. The crew finally arrived at 12:15. 2hours and 15 minutes late. Let's see!! Well they dropped my laundry dryer down the stairs and destroyed it. Cracked the deck stairs and scratch all the wood. I was given 150 bucks. They didn't use much caution at all with my nice furniture. It started raining and we weren't finished because these two guys were 2:15 minutes late. Wasn't impressed. WILL NOT USE AGAIN. Look else where folks. The guys even told me this was not their full time job. They just do this on the side to make extra money.

We hired a 3 person team for our move and essentially got 2 movers and a person/manager that stays with the truck. The two movers almost came to blows with the truck guy because they did not feel he was pulling his weight.

We've used them before and we liked them. They were professional and cordial. The first time, they did the packing and the second time, I did it. Their price is comparable with everybody else. Basically, they know what they're doing. They packed everything perfectly. Nothing was broken. They set everything back up. Furniture-wise, they moved me in. I didn't have to lift a hand. I can trust them. They're trustworthy.

The movers arrived within the scheduled window and appeared to have enough employees to handle the job. We had our boxes packed and labeled and ready to go. The crew chief had his team already working on loading and wrapping items when he presented a number of forms to sign. In the future, GA Pack and Load should have those forms sent to the customer prior to the move to review. The estimate was $2490 but the total costs of the move was $3200.00. The crew was very courteous during the course of a long days move. The following day we learned that in removing the refrigerator from our old residence they damaged water supply lines/plumbing that serviced the refrigerator. We requested that GA Pack and Load agree to consider repairs after affording them with the opportunity to inspect the damage with the consent of the new owners. GA Pack and Load handled the claim with professionalism and paid for the damage.

Arrived promptly and the guys were excellent. Handled my possessions with care and were fast. I had to purchase some packing services at the last minute and they were able to accommodate me and at a decent price.

Both moves went extremely well. The teams were hardworking, thoughtful and had great attitudes. Would definitely recommend this company! A+

Reid came to our home to evaluate our moving needs and to give us an estimate. We were impressed from that first meeting. His quote was almost $5000 less than another company. We corresponded with Reid several times by email, to get answers to several questions. We were called the day before the move to confirm our plans. On moving day, we had a superior group known as the "A" team. Andrew was the team leader; I wish I could find the list I had of all the other guys...just to give them the credit they deserve. They arrived on time and worked tirelessly Tuesday to load the trucks. Arrived on time at our destination on Wednesday and again worked as hard as any group I have ever seen to get us unloaded and set up in the new home. They were professional, organized, and loads of fun. They went above and beyond to make sure our move was as easy as it could be. Moving is never cheap, but we definitely got our monies worth! We were so impressed we recommended the company to another family. They had a great experience, too. My daughter will be moving in about six weeks and, we will use these guys again!

Great job! Movers arrived promptly during the time frame specified. The whole process went very smoothly. Care was taken to wrap all of the furniture to minimize any damage that might occur in the moving process. The job was completed on time and the movers arranged the furniture as indicated in each room. I would definitely recommend this moving company to others.

The move was excellent. The entire team was very professional and attentive explaining everything has they worked. Nothing was damaged in the process. I actually got a great deal as I had reserved 3 men and a truck but when they arrived they sent 4 men and a truck and did not charge for the extra person. Sadly it rained all day but the guys went above and beyond without hesitation. They worked the entire day without lunch. Very pleased with service and would recommend them to anyone planning a move.

JR, the dispatcher did a great job communicating about the move schedule prior to the work. Andrew, Robert, Mike, and James worked so hard and were very professional and respectful of me, my home, and my things while they were helping me get everything loaded onto the moving truck.. What great guys who showed up and loaded my stuff on to a upack trailer. First they met me at my storage unit and quickly loaded that onto their truck. Then they met me at home and loaded all my boxes and stuff onto a trailer for transport during an out of state move. These guys worked so hard and completed the whole thing in about 4 hours. They packed the truck very tightly, so I know my things wont be bouncing around in transit. I had about 18 liner feet of items in the trailer. I would use these guys again. I also used them for packing (a separate review last week)--also an easy and nice experience.

The move went off without a single problem. The four workers arrived with a 26-foot truck at 9:30 am, just as promised (i.e., between 9 and 10). They carefully wrapped and loaded the furniture and other items from my two apartments and the 30+ boxes we had stored in a nearby garage by 1 pm. They worked non-stop, but were extremely careful with everything. They were polite and friendly. You could tell they enjoyed their work and got along well with each other. A move like this is stressful and it is important there is no additional stress. There was none. They took a 30-minute break for lunch and had everything unloaded and placed where we wanted it in our new house by 4:30 pm (travel time was minimal because the new house was only a few miles from the apartments). There is nothing negative I can say about this move. It went like clockwork and all our possessions arrived in the same condition as they left.