Floodmasters, LLC

Beware of Flood Masters! Quartius called me and fast talked me into allowing people into my home to start ripping up my floor and cabinets within 24 hours after promising that I would have to pay nothing. He told me to say nothing while he called and filed a claim with my home insurance. Before my home insurance could inspect the truth, Flood Masters had already destroyed half of our home so that all truth of the situation was unpresentable I unwittingly participated in insurance fraud as F.M. presented a stack of false claims, and incurred a $5k bill that was denied by our home insurance. Then F.M. called & threatened to put a lien on our house if we don’t pay them $5k. Beware! F.M. are criminal con artists, doing shady business and for any Georgia homeowner, they will put you in a legal bind with fast scheming & extortion tactics. I’m reporting this company to better business bureau & taking them to court for fraudulent business tactics and attempts at extortion.

Floodmasters, LLC; I have had the acquaintance of meeting an extraordinary gentleman; Quartius (Q) Lossa. Mr. Q., exemplified professionalism, integrity, a go-getter attitude and the gift of tenacity. Well done Mr. Q. Ms. Elizabeth who works in the office; what a people pleasant attitude. Always concerning and attentive to the Customers need. Mr. Joey and his crew. Top notch knowledge; they know what they are doing and a job well done. I am a highly satisfied Customer. This Company deserves a superb grade of A+. Ms. Demetric Cowans

A leaking cast iron pipe dumped sink water into our crawl space. The plumber who repaired the pipe suggested we call Floodmasters for remediation. Nick came the next day and reviewed the problem. His explanation of what happened and what needed to be done was clear and complete. The next day, Leroy and Michael came to do the job. The pumped out over 300 gallons of water and then shoveled out about 1000 pounds of kitchen waste. They applied lime and placed a pump and fans to aid in the drying. Two days later Nick was back to check on the job and the next day Mellissa was here to check again and do some testing. We are impressed with Floodmasters crew - their professionalism, hard work, attention to detail, and customer care. We hope not to need them again, but if we do, they are the ones we will call.

The water dried, but other employees came and completely destroyed our kitchen. They gave no quote, nothing to pass on to our insurance company (homeowners). They claimed they were looking for asbestos, but our home was built in 1984. They tore out ceramic tiles, cut holes in the wall and made a complete mess. And they charged $1,000 on their first visit! There was nothing done for “free”. I had to contact the technician “Q” for an invoice copy, and for the quote they never gave us. He then asked for an additional $1,500 (when I called him) and I told him he was not getting anything. They destroyed our kitchen and they need to repair the damage. A third plumber came - sent by our insurance company, and he was able to find the leak. Because it was due to the ice maker, the claim was not covered. We are contacting an attorney to have this mediated. This company is terrible! Do not hire them

Q and Joey were the outstanding technicians that came out to access the damage. They both did an excellent job. I highly recommend this company and these two techs.

they responded quickly. Grady and Joey provided outstanding service.

Still in the process of drying out. Came to the rescue at 2am. Rahid came in the middle of the night and did the disinfecting, Grady and Joey did the heavy stuff - ripping up flooring, tile and drywall, the boss came in to assess the problem with electrical issues, Jason and Richard came with the electrical solution. Now the fans and dehumidifiers are doing their thing. This is the first time I've ever had to deal with this type of issue. All and all, Floodmasters is a great company to work with. Very professional and considerate.

I found this company on Angie's List and saw that they had great reviews. So I gave them a call. I spoke to a lady that said that a technician would be calling me to schedule an appointment. I never received a call. If there is a leak in my house, it's critical that we get it fixed immediately. Unfortunately, Floodmasters lost our business to Aaron Plumbing because no one called me back to schedule an appointment. I'm not sure why it was so difficult for them to schedule a simple appointment. Really showed a lack of professionalism. I will not be using them for future projects.

This company will be out of business in no time or will change their name. Floodmasters of GA came recommended to us by High Priority Plumbing, who we have used for years and really like and I hope they stop recommending Floodmaters to anyone. We are now 5 months into a project that was suppose to take 2 weeks. Every time they come into the home, they leave with either little work done or something else damaged that was not damaged to begin with. They also come with attitudes and have spoken to my wife and I like we are just taking time out of their day. Today, I actually felt threatened by having them in my home and asked them to leave. Why should anyone feel threatened in their own home??? My wife has missed weeks of work trying to manage this thing and the owners/managers are no where to be seen. DO NOT TRUST ANYTHING THEY SAY. We actually had one person come in and tell us he does not want to be here and suggest we find someone else. Stay away, stay away, stay away.

They were very professional. They explained exactly what the process was and completed it to my expectation. I would definitely use this company again if the need arises. The technician, Leroy, was very proficient in his craft.

We pulled up to our new house with the moving truck just to find a note on the door from the water company saying the meter kept running when they came to turn on the water. A pipe had frozen and then broke in our new house on the day we moved in. So, I called Floodmasters and they had a guy out here quickly to repair the pipe and stop the water from doing more damage. Then, they had another guy come out and dry out all the water. My husband and I were really impressed on how quickly (and painlessly) the whole process went. The guys at Floodmasters were very courteous and explained the whole process very well. I would (and have) recommend them to anyone with a problem like this!

Everyone from Floodmasters was extremely helpful, professional & informative. Communication was prompt & all work was done in a timely manner.

This is an ongoing situation - now that the dry processing is completed - the next step is restoration. we are satisfied thus far.

The job went well- Floodmasters does good work and is very professional. They were very responsive and helpful.

I spoke with Eric and he was very knowledgable, professional, and trustworthy. He provided me with some do it yourself tips, with the warning that it not "by the book" but it may help with the odor, he offered to come out to me to give me a free assessment, he explained to me that mold remediation in Atlanta can take several days and also explained to me what mold remediation is. He told me to pass this information on to the landlord and I hope the landlord does the right thing by cleaning up the mold properly. If it was mine house, I would definitily use them and get rid of the mold entirely. If anyone in the Angies world is thinking of using them, I would recommended them!!

Firstly they showed up on time for the appointment we scheduled to do an assessment. Jesse was very thorough, took his time to make sure all areas of concern were looked at, and walked us through what the process would be. We agreed on a fair price for the work and scheduled a time to start. The guys showed up first thing in the morning the day we had talked about. They began setting up some sort of containment in my finished basement and in the crawlspace so they could start the work without disrupting the rest of the house. It was a 4 day process in which Jesse and his crew showed up on time every morning, worked at least 8 hours every day, and were available to answer any questions we had throughout the day. Upon completion of the work FloodMasters offered air testing for all previously affected areas, gave me an invoice for the work that was done, and made sure all my questions and concerns were answered. A+ job and would definately recommend/use them in the future!

These guys cleaned up, packed up and remove all evidence of the overflow. The only thing that I did not expect was the electric bill was 3x's the normal amount and they did not honor the coupon for the $100.00 off of service.

they wanted to demon bathroom with out approval from my home owners insurance. I asked about confirmation from All State and Riley lied about consulting with AllState. He was going to demo my bathroom and stick me with the bill

They showed up with drying equipment, check on it, kept me informed and picked up everyting when they said. The price was exactly as they said and they provided itemized receipt that my issurance company was able to use.

Everything went fine. The guy was prompt and he showed up. He did what he had to do. Luckily I didn't need any work so there wasn't any transaction. He knew what to look for and where the mold most likely would be. I took him around the house and he started to go to work. I liked him and I would have no problem calling him again if I had that issue. I would recommend him. He was courteous and he went out of his way to do everything he could and didn't charge me.

The appointment to schedule the quote went smoothly. They came out when they said they would and provided a very thorough and detailed quote. They included photos for additional supporting documentation. We were impressed with their professionalism. We were not able to use them for the job because their quote was just outside of our budget, unfortunately. To be fair, their quote was not the most expensive we received. If there were a rating of "nearly A" on Angie's List, that would be our choice for Floodmasters.

I have a mold problem, albeit, not an emergency. After reading through the comments here, and seeing their score of an A, I decided to contact Floodmasters. The first call I made on Friday, went fine. I was told that a technician would contact me to schedule a consult. While I was out, 30 minutes away from home, I received a call that they were en route. This was not what was supposed to happen, but I figured, I'd take the appointment and get this sorted out ASAP. I stopped what I was doing, and left to get home. Once home, I received another call saying that "they made a mistake" and thought it was an emergency call. They would have another technician call me and reschedule to come out, since it was not an active issue. Frustrated, but understanding, I made a second appointment for Monday morning at 9:30. I received a call at 9:00 from the technician to say that he was on his way and would be here in 30 minutes or so. Just now, at 9:18, I received another call saying that they had to reschedule for tomorrow because an emergency came up. I said no thanks--I don't work with companies that don't value my time. Once is something to look past, twice is unbelievably rude and I won't spend my money with them.

They showed up on time, were good to keep in communications, gave detailed information about what they were doing and why and finished on time. We were very pleased with the work ethic and the know-how.

Floodmasters made a visit to our house to assess the extent of water damage and mold, all free of charge. They were honest and forthright that they typically worked on much larger jobs and would be much more expensive to hire than a smaller business. They also provided recommendations for companies in our area to come out and take a look. I very much appreciated the candor and honesty they showed. I hope we never have anything big enough to require their services but I would definitely call them again. They were prompt in their communication, returning calls and emails quickly even though they didn't end up winning any business. I give them an A because they were a pleasure to deal with and honest businesspeople. I can't rate the quality of their service, though, since we didn't use it.

They were very professional & timely. Very pleased with the job.