Horrible. Showed up late, in a Penske Rental truck, already had someone else's goods on the front of their truck (took up about 1/4 of the truck. A one day move turned into a 3 day move. They did not wrap most of our furniture, damaged or broke several items. We made a claim on a damaged antique table. Our first and second call they were responsive and said they would send a check. Check never came, they put subsequent calls on hold and never picked up, then blocked our phone so calls would not go through. I didn't understand about payment cash since this was not mentioned in advance (but was in small print on contract) it was a weekend and I could not get all money from the ATM so they held our goods on the truck overnight until the bank opened Monday morning. Even with the cash misunderstanding aside it was horrible experience. Never Again Just this morning we received a response through the Better Business Bureau of Georgia with a note from AllState Movers saying they have re-evaluated our claim on the broken table and will now send a check in the amount of $225 rather than the $75 they originally indicated. At that time they said they would put a $75 check in the mail, but it has never been received. And they would not return our calls. We hope the $225 check is really put in the mail and we receive it. The $225 is one-half the amount of the repair quote.
Description of Work: Moved all our household goods 11 miles to new home.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Response from All State Movers
[Member Name Removed] , We have looked over our records and do not have you in our system for a move on 9/8/17 or for that whole week of September. We have come to the conclusion that you wrote this review and submitted it to the wrong company, as there are various companies with names similar to ours. We are All State Movers Inc in Lincolnwood IL our US DOT: 2487875 MC: 861453 Mover Registration: IL.C.C. 208725. We wrap all furniture with blanket and pads and have never held any ones belonging hostage over night for payment. We also, accept credit card as forms of payments for any local moves, or do we not rent our trucks from Penske. Please contact us ASAP so we can help you figure out who moved you. 1-844-544-6675 we would really like to get to the bottom of this and find out whether it was posted to the wrong company and which company it was. Sincerely, Sandra Wan Moving Coordinator All State Movers, INC. 844-544-6683 Ext. 105 847-929-4423 Fax: 844-544-6675
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FAQ
All State Movers is currently rated 1 overall out of 5.
No, All State Movers does not offer free project estimates.
No, All State Movers does not offer eco-friendly accreditations.
No, All State Movers does not offer a senior discount.
No, All State Movers does not offer emergency services.