WATER SOURCE PLUMBING SERVICE INC

Friendly. Relatively quick. Easy.

Without problems. Same day service. No issues

Fixed the water heater and then found and fixed the source of the problem which was very high water pressure.

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unknown

Plumber called ahead before arriving at the scheduled time. Diagnosed problems and fixed them promptly. I was very satisfied with his work and I thought the price was reasonable compared to other plumbers I have hired in the past.

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The plumber was very prompt on both occasions. The dishwasher installation was because the box store installers could not handle anything unusual. Also reviews on dishwasher we purchased stressed proper install a must! Kyle did the job and no problem. The toilet job turned into more than expected, with a cracked tank(which was under warranty ) so Kyle helped with contacting manufacturer and providing them with information needed for replacement. When replacement arrived he made a point of making us an early morning workin, much appreciated!!! By the way we called Water Source and Kyle because of a personal recommendation.

We have used them several times and I have recommended them to several people. They do a great job and are quick to come and take care of any problem. They are very professional. They are reasonably priced and I highly recommend them.

The service was performed to our satisfaction and the systems have all worked properly. HOWEVER, there was a bit of misconception on how expensive these services would cost. When I called to inquire about their services, I understood the service fee of $49 and hourly rate of $79. When I asked for an estimate was told that it would depend on the situation and what was found upon arrival. I asked would the services take about an hour ( my ignorance, I guess) and was told that everyone thinks it should be about an hour and he laughed. I made an appointment anyway for the work to the be done (again, my bad). I assumed the work would take 2 or so hours. I am not in the plumbing business and had no reality of how long this work should take. Imagine my shock at 5 hours of work. If they have been in business for any time at all, they should be able to give some type of time/cost estimate on any job (with the disclaimer that unforeseen issues would increase the time needed)

quick , great...........figured out issue and repaired

First off the positives; they were very prompt, courteous, and professional, the prices however were ridiculous! I called about a leaky shower in my master bath. It is a Moen Positemp fixture. It had started leaking about 6 weeks earlier, and I had replaced the cartridge at that time with a Danco one (ONLY use genuine Moen parts I've since discovered). Now that it was leaking again I felt I should get a pro to look at it. Looking back on it, I should have just paid the $46 service call fee and done the replacement myself. First of all he informed me that their cartridge (which is supposed to be genuine Moen, and I have no reason to doubt that) was $77. The exact same part at Home Depot is $44. Now I have no problem with a company charging a mark-up on parts, but first of all they aren't paying $44 each, they get them at wholesale more likely around $35, so they mark their parts up 100% apparently, and that I feel is a bit excessive. Secondly, the $46 service call apparently does not include ANY time. The plumber was in my house for less than 30 minutes, and still charged a full $79/hr labor. I actually don't have a problem with $79/hr labor, that seems reasonable to me for a professional. What is unreasonable is when it is charged on top of a $46 service call and for a 30 minute job. That makes the effective rate in this case $250/hr and that I do feel is outrageous. This job really should have cost around $125, and I would have been very happy and given them a glowing recommendation, but at $207 for a $44 part and 20 minutes time, I'm quite dissatisfied. Overall, I was happy with the person, and he seemed competent, but I am very dissatisfied with their pricing. I may use them again on a big job where I need someone here for multiple hours, but never again for something small like this.

unknown

The work was professionally done, on time, as promised, and they cleaned up behind themselves. I have since used them for a plumbing repair and was just as happy as I was with the original water heater replacement.

Great guy, terrific response time. Explained our options and didn't oversell the expensive one. Extremely pleased overall.

They showed up at the appointed time and completed the work quickly.

Their job was good. As far as the owner, he was very flexible and was willing to go the extra mile if you need him to. My husband said they didn't put the dirt out. They did contact him but I don't consider it something major because overall it went well.

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I called when I could not light my water heater after a flood. They required my credit card number including the three digit code, to be charged $125 if I was not home when they arrived. The next day they did not show up because I did not answer my phone. When I called and explained that the cell phone sometimes does not ring, they made a new appointment for the next day but refused to agree to come if I did not answer the phone. Had I not agreed to pay if I was not there? When my wife took the service man to the heater and asked him something, he told her to go get her husband because he did not want to explain it twice. Would he have told me to get my wife? He said he could not work on it because it was not installed properly and he left. Later I was told that I my card had been charged $125 and that $900 would get me a new electric water heater installed and connected to the water but not wired. I would have to find an electrician. This, he said would be cheaper than fixing the smoke stack on the old one so it would be legal. More than $900 to fix a smoke stack?

I had used Watersource before and always with great results. The tech installed a new toilet and soldered in a new shower controller. Excellent work and very professional at a fair price.

use this company again.Very professional and knowledgable. Price was reasonable in view of time spent. I would

We are very pleased with them. We have used them several times. We highly recommend them. The price is reasonable. I liked how quickly they came out, the gentleman they sent, his work ethics. he was clean, neat, thorough and personable.

My sewer line was plugged up with roots and Water Source augured out what they could but the roots were pervasive and the pipe had to be opened up to be cleaned out. They were able to isolate the infested section of pipe and, once I exposed it, went into the pipe to clean out the roots and install a clean-out. They did a great job and didn't oversell me. Also, they were extremely prompt and professional. They were a little expensive but, as with anything else, you get what you pay for. Highly recommended.

The installer was very thorough. Very happy with the job and will use them again for future plumbing needs.

They fixed the problem and did it for a reasonable price. To fix the pipe they did have to open up a wall but they repaired the wall afterwards. they came on time and everything went well. I would recommend this company to others.