The team did an excellent job. They exceeded our expectations. Richard was responsive, always willing to address our questions, and we couldn't be more pleased. The home looks refreshed!
Description of Work: The landscape was 18 years old, dated, and overgrown. Additionally, the walkway to the front door needed re-work. We hired them to completely re-do the front yard and the walkway. They also had to rework the irrigation system and low voltage lights.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Danny D.
04/2016
1.0
landscaping
+ -1 more
Mr. Santiago stated our job would take 6 weeks. Mr. Santiago's crew started our project on June 11, 2015. It was not completed until mid October. They left our yard a total mess during the entire job. There would be weeks nobody showed up to do any work. Much of the materials and equipment were left strew not only on our property, but on our next door neighbor's side yard. The mess they made of our neighbors grass needed to be replaced at our expense. Mr. Santiago was very hard to get in touch with. He would not answer his telephone and did not reply to many, many voice messages. He was very quick to respond to our first call to set up the plan and was always prompt to pick up the checks to pay for his services. Little did we know, he was not paying his suppliers for the products used in our job. We have had to call and spend several hours/days to have 2 different material mans liens placed on our home because of his lack of payment. DO NOT use this company for anything!
Description of Work: Design and install landscaping in our front and backyard, to include landscape lighting, sprinkler system and paver patio with fire pit.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$70,000
Response from Four Seasons Landscape Mgmt. Inc.
I am sorry that our client feels this way. He stated many times that we exceeded his expectations in quality. He also failed to mention that he continuously added items to the project and that it was delayed because he added a building to the backyard, which had to be permitted and wait on other trades. I will not deny that our punctuality and responsiveness should have been much better. There was a lot going on that summer, and we did not manage all of our projects well. For that, we paid dearly with client dissatisfaction and learned from our mistakes. The job turned out amazing and that is always our main objective. He is also correct about the liens. As stated above, we had a lot of commercial jobs going at once and our accounting department paid the incorrect bills at times. As soon as the client informed us of the liens, we paid the suppliers the following day. Again, it was a administrative mistake. We apologized profusely. He was a great client and worked with us. If we did not have the money or had no intentions on paying those suppliers, we would not have done so in such a quick manner. It was literally the next day. In 14 years of serving this area, that has not happened and hope that it never happens again. I know the client is upset about the liens, but the overall quality and beauty of the project was great. And we delivered above his we expectations. Sorry again it happened.
Robert G.
07/2015
5.0
landscaping
+ -1 more
Sod was delivered two days late due to a problem with sod vendor's equipment (confirmed by a conversation I had directly with the sod truck driver). The sod was finally laid on a Friday morning, but the 8 person crew left after laying the sod without finishing the edges. We had thought they went to lunch but they didn't return. We wound up finishing the edges ourselves that afternoon. When the office called on Saturday of the holiday weekend to see how things had gone, we explained what happened and they were surprised. They called back a few minutes later and apologized profusely. They promised to have a crew back the following Monday to complete any work remaining to our satisfaction, which they did. Overall, the project came out very nicely, but we were disappointed by the original crew's failure to communicate and failure to complete the job on the day they were supposed to have done so. We had them come back to do more work- fix a brick walkway that had become very uneven over the years and remove ivy growing in unwanted places. The team showed up when expected, completed the job to our total satisfaction, and also fixed a sprinkler system issue at no additional charge. Based on this, I have updated the ratings to those now shown.
Description of Work: Removed old landscaping and prepared for new sod. Provided and laid 9 pallets of sod and built 2 small stone walls. Had them come back to address a brick walkway that needed repair and ivy in the yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,100
Nancy H.
06/2015
5.0
landscaping
+ -1 more
Richard did a wonderful job installing a brick wall and regrading the landscaping to drain to the street. We used him again this year for more work and were again pleased.
Description of Work: Installed a brick wall, installed sod
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Dianne L.
05/2014
3.0
landscaping, drain pipe
+ 0 more
I had to make a few calls to get the quote but I think the second time I called, they turned around and got it to me within 24 hours. The only concern I had was the actual quote, was it was very vague. I would never have the work done because the quote was just too vague. I've had landscaping done before and I've always had specific plants identified. It seem like they put it together fairly quickly just to get it to me. I expected that when I would have a landscaping quote that they would identify types of plants and number of plants but this didn't have any of that detail.
Description of Work: I got a quote from Four Seasons Landscape it was for landscaping and drainage work.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$5,000
Spencer H.
08/2013
3.0
landscaping
+ -1 more
When I returned home from work that day the installers were finishing up and ready to leave due to Graduation services being held for family members didnt think any thing about the rush to leave and receive the check for the job. After about 2 weeks plants started to die after further investigation I found paver base sand was installed instead of top soil I paid for. Found wrong types of plants installed not the ones I requested in the contract. Have recently talked to the installer about the problems when I noticed him at Lowes and he told me he would come out and look at the issues. Nothing yet no phone call no visit.
Description of Work: Install new landscape for front of house. Removed existing shrubs and plants and replaced with new plants and mulch.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$4,000
Stefanie T.
08/2012
1.0
irrigation systems, landscaping
+ 0 more
I wouldn't bother calling them it is a waste of your time.
Description of Work: Called for service on our sprinkler system. I was told a technician would call me and they should be able to come and fix it in1-2 days. No one showed up and no one called. I waited one week and still no call. I had another company call me back and had them do the work instead. Repair ended up being $ 50-60.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Four Seasons Landscape Mgmt. Inc.
I have no record of this person calling this office for service.
Kelly H.
07/2012
5.0
hardscaping, landscaping
+ 0 more
io in the back.
Description of Work: We are very please by the work performed by the Four Seasons crew. They were held up a few days due to rain but the finished product is just what I envisioned. We had a retaining wall in the front yard with some sod and mulch and an extended patio in the back. We called several companies and Richard was quick to respond and get the work started. I love the work and will definitle use him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$6,000
Donald H.
05/2012
5.0
landscaping, irrigation systems, hardscaping
+ 1 more
After taking many bids for a landscape and hardscape project, Four Seasons Landscape was the most detailed and attentive to my plan / intended plan. From the onset, they offered suggestions to better my project as well as reasons for those suggestions: These included water drainage, usable areas, product application and durability. Four Seasons Landscape used a transit level to be thorough when no other company was this professional or precise. This forethought had priced in erosion control issues, landscape, hardscape and many other items that were not mentioned by other companies. There was no additional cost to my project despite their superior service. During the construction process the team of craftsmen was punctual, professional, and courteous. They were truly artists in building the hardscape, taking their time, and ensuring the placement was just right. They would cut the stone, dust of any dirt or sand and then place the stone with care as if the project was in their own yard. When laying the sod, they did not just throw it down, each piece was placed with precision and care, I can not speak highly enough of how meticulous the crew was. Richard Santiago, the owner, took personal interest in my project, even while managing large projects for other residents and three school systems. Although my project was not as large as others he was working on, he understood it was important to me and always had that in mind. He gave me the impression I was his only project. Four Seasons Landscape went above and beyond, cutting no corners in quality. They were responsive to any changes I had and would clean the area every night prior to leaving. The final product is what I will be living with, and I can say without hesitation my entire project, from the hardscape to the irrigation and landscaping is fantastic. I could not have picked a better company, and as I mentioned before, they approached every aspect of their work like an artist. I would hire them again and recommend them without hesitation.
Description of Work: Hardscape: pavers, fire pit, retaining wall Erosion control Landscape: Plant / tree installation, Tree removal, Irrigation, Sod, Gravel areas, Bark, Landscape contour, Landscape design and development. Decking
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Service Categories
Landscaping,
Pavers and Hardscaping,
Lawn Irrigation,
Landscaping - Lighting,
Drain Pipe Installation,
Landscaping - Lakefront,
Lawn and Yard Work
FAQ
Four Seasons Landscape Mgmt. Inc. is currently rated 4 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 12:00 PM
Four Seasons Landscape Mgmt. Inc. accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Four Seasons Landscape Mgmt. Inc. offers free project estimates.
Yes, Four Seasons Landscape Mgmt. Inc. offers eco-friendly accreditations.
No, Four Seasons Landscape Mgmt. Inc. does not offer a senior discount.
Yes, Four Seasons Landscape Mgmt. Inc. offers emergency services.
No, Four Seasons Landscape Mgmt. Inc. does not offer warranties.
Four Seasons Landscape Mgmt. Inc. offers the following services: Installation of sod, shrubs, trees, irrigation systems, brick (permeable) pavers for patios, outdoor kitchens, pool landscaping, lawn maintenance.