COWETA POOL & FIREPLACE

I do not recommend doing business with Coweta Pool. During a hard freeze we had over the holidays, I suspected that one of the pipes in our pool heater froze and cracked. I called to see if someone could stop by and confirm my suspensions so I could decide whether to have it fixed or not. They said that they could have someone stop by and look at it. They called me back and said that they had a tech close by and he could stop to look at the heater. I was clear that all I needed was for someone to look at the heater so I could decide what I wanted to do. During either of the two calls, no one advised that just them stopping by and looking would cost $150. If they had, I would not of had them come by. When the tech arrived he looked and confirmed the pipe was cracked. Two weeks later I got an invoice for $150. When I called to discuss the invoice, I was told quote "if our truck pulls in your driveway, that is a service all and it will be $150 whether they do anything or not".

Problem with damage during cleaning

Fred is great, responsive, flexible, punctual and professional. Will be bringing them back to do other fireplace and flu and for pool work as well.

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They did a great job. They were efficient, thorough, courteous and made sure to explain everything they did very well to me. I would and have recommended them.

It did not go well, waiting for estimates that I never received and ballpark figures were crazy high. Maybe they didn't want the work!

Even though the office staff showed me a picture of a chlorinator that they assumed to be mine, I did not recognize that it was not my chlorinator. When I tried to return the parts, I was told that I should have known they were wrong because I was shown a picture. I did not know what pool parts I have and told them that I assumed that they knew what I had since they installed and maintained everything for years. After I paid my bill without getting a credit, I informed them that I not be doing business with them in the future. Two weeks later I received a letter from them with a cash refund and a note indicating that it was my fault and that I should have acknowledged that when asking for a credit.

I recommend them highly and I recommend Adam. He shows up on time and does a great job.