BROWN'S TREE SVC

We have used this company in the past and they have always done a fabulous job. The flat rate they offer is a great way to get various tasks accomplished in a specified time period. Todd is very knowledgeable about all things related to trees, grasses, landscaping, etc., and is eager to use his education to benefit his customers. We appreciate his expertise, his experience, and his professionalism. His crews only further reflect on these attributes and perform like a well-oiled machine, hardworking and proficient in executing the job.

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Someone came out from the company to take a look at the concern but it took up a long time to come out which was in March. They never came back to make the correction so I put in another complaint at that time and still haven't heard anything back at all. Someone came out to inspect what was going on. What I didn't like is they offered to charge me for something they should have included in the job. So I put in a complaint with Angie's List and haven't heard back about it. I don't know if anything could be done about it. They wanted to charge me $250.

I was referred to this company by another vendor that I highly respect. However, I choose them out of a few others because the owner is a licensed arborist. That was a huge benefit, especially since I needed advice as to which trees would be best to remove based on sunlight and position of other plants in the yard. However, several things weren't delivered to the highest standards, which I didn't realize until much later. 1. They were supposed to mulch up the trees and spread it around the yard, but put the chippings in one spot.. I brought this to the owner's attention. What he offered a few days later was to bring clippings from another job and dump it at the end of the driveway. I refused because I would not have been able to move the pile. The agreement was to put the clippings in the bare spots because I wanted to avoid putting grass in those sections of the yard. 2. During the job, they began to put the debris on the city's property behind my yard before I stopped them. That could've resulted in a fine. 3. They removed trees that I didn't want removed. Before I could stop them, the trees had already been cut down. A few marked for removal were left in place because the foreman suggested that they were good trees. 4. They put their equipment on my newly landscaped flower beds before I asked them to move it. Off all the places in the yard, I'm not sure why they needed to put their equipment in a nice flower bed, instead of on the grass. 5. They put in a patio and all looked fine before they left. However, weeks later, I discovered that they hadn't built drainage into the concrete, which causes water to back up. I've since asked the contractor who poured the concrete what can be done. He had the audacity to grade the yard to facilitate drainage for a fee, which in unreasonable, especially since they should have done this work in the first place. Then, I never heard back from him. Now, it's necessary for me to spend extra time and money to correctly grade the yard, as well as correctly landscape the yard to prevent other issues.