Hendrix Heating & Cooling

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The specialist was flexible and courteous when scheduling a time to come give us the quote. He talked with us about our expectations, took some measurements and peeked in the attic before writing up his quote. He sat and talked with us about different options and answered most of our questions at that time. His quote however, was handwritten, hard to read and he did not follow up with an emailed copy of that quote. We emailed him with some questions after that appointment and he did respond promptly, however, he refused to give us the information we asked for, saying the product we desired would not be appropriate for our house. He would not give us a price quote on the AC unit we desired. We were not interested in the other products he offered in his original quote. I also had a difficult time reaching someone in their office who could answer my questions about financing. I left a message and no one returned my call. We found another local company with comparable products for lower prices and they gladly offered us detailed, emailed quotes of the products we were most interested in. For these reasons we chose not to go with Hendrixair. We we would not recommend them to a friend.

The AC was repaired expeditiously. The responsiveness was very good. My only minor complaint was that I never got the receipt they were to email to me.

Excellent.

We had only been in our home for 9 months and found out that our central air would only cool us down 10 degrees below outside temperature. We called late on a Friday and they scheduled us for early the next day. They arrived on time, checked out our system and we decided to get by with a coolant top off.

It was in the middle of the summer heat and the a/c abruptly stopped working. I called the provider and he arrived on time, bought the part needed to fix the problem and worked on it. In about an hour or else, the a/c was working. He suggested some ways to keep the a/c working properly. Thank you.

Our air conditioner stopped working. We called Hendrix Heating and Cooling and were told that a repairman would be at our house in about an hour, due to the fact that we live in Brunswick and they are based in Nahunta. He was on time and checked out the whole system. He quickly diagnosed the problem and fixed it. The a/c is running and the house is much cooler. He was extremely nice and informative. He made sure that I understood everything and that I didn't have any questions. He had a very good attitude and was very friendly, even though he had to come out on a Saturday afternoon and it was very hot. So thank you very much Hendrix Heating and Cooling.

They originally billed me $171 but that was changed because it wasn't accurate. There were a few issues. I felt the guy who came out here was just trying to get extra money out of me. They responded quickly to my call but they'll try to push other services onto you.