Henson Mechanical Inc DBA One Hour Air & Ben Franklin Plumbing

Came out to do the spring maintenance which I have a contract with them. Unit was working perfect. All of the sudden $1900 worth of work was found. The second unit was deemed in good shape after inspection. Technician came back the following day, replaced the parts and said the unit would have to be replaced. $3200 later I have a new unit. Two months later I called him to come out and redo the maintenance inspection. The technician said the unit had limited time and it would need to be replaced soon. The next morning I noticed the floor controlling the unit he worked on was not cooling at all. I called them to have the technician come back out. The dispatch you talk to the technician the technician said there was nothing else he could do. I was told by the dispatcher they would not send somebody out, but they would be happy to send the sales are about to talk to me about a new unit. I called and had to additional companies come out the same day. They said valves were left open does Freon was leaking out. Exactly why the unit was not cooling. Caps for a valves were found on the ground and not replaced on the valve heads. Companies gave me the same diagnosis. The second company when ahead and fix everything for me so my family and I would have air conditioning. Obviously I had to pay them for their services due to the slack attention to detail done by the Hanson technician. I asked them if they would be kind enough to check the new unit. Glad I did. We found out the PSI levels which should be consistent with fluctuating from 120 to 140. I took video of it actually happening. We also noted that the SC levels were fluctuating 5.2 and 13.3 where it should be stable and not fluctuating. Upon further testing they noticed that there was air in the Freon line. Once again I had to pay them to drain the Freon and put new Freon in in order to stabilize the new 2 month old unit. Both companies also informed me that unit is called Goodman. Without any asking they both told me it was one of the cheapest built units available. I hope everyone takes notice of this. NEVER use Hanson for any air-conditioning work. Guaranteed the unit will be worse than when they got there. They just want to sell new units. When they were strictly Henson they were very good to work with. Since they sold out to this one our company the work has been horrendous and I don't believe a word these people say. Additionally I have had three request for a copy of my receipt from the purchase of the new unit and a copy of the warranty. This is been falling on deaf ears for three weeks now. Nobody seems to want to provide that information to me. They continue to tell me they will get it to me but nothing ever happens.

I brought out another company (Triad Mechanical) to give me a second opinion. They told me it was not fine and that it has been working in emergency heat since it was new. The stick sound is a bad piston and/or bad reversing valve. Called Henson back and they came over. Now they diagnose it as a bad reverse valve since I called them out on it from Triad. They had the nerve to try and charge me 247 dollars to fix it. I did not allow them to fix it and I am giving my business to another company Scott their GM could give a flip about the issue and told me it was his decision because I did not call with a documented heat issue. It does not matter that I mentioned it to their lackluster maintenance guys. This company stinks and you should not use them!

Well done. No hidden cost. Take away the old heater.

2 Units at the property. Provider found nothing wrong with both units, but recommended replacing the thermostat for an additional $180 (unsure whether this was necessary or not) A week after the inspection, my tenant noticed the downstairs blower wasn't working... So on 2015-08-29 I sent an HVAC technician from a different company to the property to discover that the Henson technician forgot to reattach the disconnect valve on the lower unit which caused it to stop blowing air. I contacted Henson mechanical to inform them of this, but they didn't respond. Poorly performed services and bad customer service on this job

i don't think they found anything. I don't know if they did what they were suppose to. I couldn't say good or bad but it didn't seem like a good company to me.

originally out for general plumbing inspection. very thorough and then replaced garbage disposal

The big deal was from Henson Mechanical HVAC & Plumbing but no one kind of ever got back to us to resolve one of the matter. We talked with him about another problem that we were having which was leakage in the walls, through the floor and over the garage. We mentioned a couple of things that might have to be done but wouldn't know until someone came back out and really looked at it with that in mind and that never happened. We just didn't worry about it. There were people who were professional. They were courteous. They did their thing, answered questions and what not. They didn’t help solve anything and didn’t do any work. They came when they said they would. The punctuality was good. They didn't follow through.

It went well. They saved me some money as well. I was told by another company that the water pressure was twice what it should be. They had told me I needed a pressure reduction valve. However, it was determined that the problem was being caused by my irrigation system. Andy was great and didn't try to sell me a pressure reduction valve that I didn't need.

An earlier inspection indicated a clogged condensate line. He unclogged it, explaining everything he did. This did cost more, in that it went beyond the usual maintenance call.

I got an message for appointment from the company after two hours I purchased Angie's deal. Jeff came to my house on time and he did the job professionally. No complaint at all. As far as I researched, the price is slightly lower than fair market value. Don't be blinded by an online advertisement suggesting a unrealistic price, they never call back and never show up.

Person scheduled to come did not and replacement person found new repairs to be done. I had to haggle on the price since it went up drastically. When he left after repairing the contactor and capacitor and "cleaning" the unit (running a hose over the coils), AC unit froze over and damaged the furnace. Now we have to replace the whole system when the furnace was in good shape.

It went really well. They were very professional.

I initially contacted Henson because I had purchased in Angie's List Big Deal from them for a furnace tune-up. I made an appointment and was informed that they would call me 30 minutes before they arrived, however the day of I was only contacted via my Angie's List mailbox. When I called them back, they stated that they were unable to reach me and that they would not be coming back that day. They then proceeded to offer me a complimentary one year maintenance package in exchange for me not requesting a refund from Angie's List, as they did not provide the service as agreed. Since then I have try to schedule my summer maintenance appointment twice and in both instances they did not show up during the agreed upon window (the first being between noon and 5 p.m. and the second thing today between 8 a.m. and 1 p.m.) and I had to contact them regarding the technicians not showing up. I recommend that you save yourself the time, effort and frustration and contact someone else.

He was very friendly, thorough and professional. It took 30 minutes, he was efficient, but took all the time the job required, so he didn't skimp on anything.

It went well for the most part, he explained the job I had already paid for, but was hesitant to tell me it would be extra for Freon and a cleaning. He covered his shoes with booties.

Service technician very courteous and professional.

Brian called 30 min prior to arriving and was very professional. Did full inspection and cleaning to the HVAC units. Explained everything he was doing and potential problems areas to keep an eye on. Added freon to upstairs unit. We decided to sign up for the regular maintenance plan because it was a very reasonable cost and will give us peace of mind. We were very happy with the services provided.

They did a very good job. They went the extra mile by cleaning the coils. He also showed me my old filters. He was on-time and very professional. I would most definitely refer and use them again.

Andy, the certified plumber from Henson Mechanical HVAC & plumbing, was very punctual. I was told to expect a plumber between 8 am until noon, and Andy came at 9:30 am. He was very friendly and got right to work installing a new 40 gallon water heater. The job only took him about two hours. After he completed the work, he showed me how to re-light the pilot light if it ever goes out and explained what he replaced. He also, free of charge, helped me remove an old cartridge from the shower in my master bathroom since my shower had been dripping. I had already bought the new cartridge at a big box store, and he was happy to install it for me. There were no other "catches" to the deal for the new water heater I bought through Angie's List, for which I was very glad. I would highly recommend Henson Mechanical HVAC & Plumbing and would call them again for any plumbing needs.

I purchased a deal for a new water heater. The scheduling was easy and I was given a few options to allow me to work around my schedule. I was given a window of 1-5pm and was told the technician would call before to let me know when they would arrive. I did not receive a call, but the plumber arrived at 2pm. He was polite, professional and well prepared. He explained what he would be doing and gave me a timeframe of about an hour. The work was completed in just over an hour. He left the area completely clean. I wouldn't hesitate to recommend Henson in the future.

They installed a 50 gal hot water heater and did an amazing job. The worker was in and out in less than a couple of hours and was very professional. I believe I got an amazing deal for the service and tank I received. Great company

The installation of the hot water heater went very, very well. The guys who came out were professional, take care of the installation of the new water heater and removed the old water heater. This whole experience was a pain the Henson's relieved the stress by being professional and on-time. Thanks so much - I'm a happy customer.

Our hot water heater began leaking from inside of the unit. The existing unit was very old and needed to be replaced. After researching Angie's List, I made a purchase for a replacement hot water heater with Henson Mechanical HVAC and Plumbing. Henson Mechanical reached out to me later that day to schedule my replacement, and to verify information about my existing setup. They were able to send an installer out the very next day. Prior to his visit, Kurt Schmeisser called to inform me that he would be the person to install the new water heater. Kurt was prompt, and extremely professional. During the removal of the old unit, and the installation of the new unit, Kurt made sure not to damage anything in my house. He made sure to put down plastic over runs of carpet in my basement to ensure that it was not soiled. Since it is now code, Kurt installed an expansion water tank. This was included in the initial purchase price of the unit, and was not an unexpected and added expense. Before he departed, Kurt showed me how to manipulate the temperature of the tank. He then demonstrated how to ignite the pilot light if there was ever a need. Through the entire process, Kurt was very polite and professional. I would consider using Henson Mechanical HVAC and Plumbing for future projects.

They were in and out in less than an hour, it was perfect. This was a really nice, high quality water heater. They were very polite and very nice to deal with. The transaction of the deal was super easy.

They contacted me by phone immediately.