furniture repair, moving companies, storage units, piano moving
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John was very kind and professional during his quote period and during the time leading up to the move. He arrived close to the time he committed and had a team of 5 people including himself. When he did his walk through he estimated that it would take about 5 to 6 hours to load two trucks. It took him over 24 hours over the course of two day. He only filled the second truck 75% by the first night and had to use his own truck due to semi professional packing of the second truck. He delivered the goods to my new home and was here until 2:30 am unloading. He claimed his team was tired and they left with our reassemble key items and lost many parts to two beds, broken the board on the top of our master bed due to not wrapping the item correctly, brought items he marked as trash and kept items that were not trash and refused to return them. He committed to a return trip to repair as much as he could of the damaged items. He took a damaged item from my new house and after two weeks sent me an email stating per his contract his did not have to fix it and that he would drop it off at the empty house we moved from 82 miles away. He in writing stated he would return to finish putting together the kids beds that he lost the parts to. I had to buy the parts because he could call rooms to go himself and pay for them due to his lack of cash flow. On DEC 13th he sent me an email stating that I could not be please and that he was not going to honor any of his written commitments. On the night he finished the job he asked for payment in full. I explained I would like to deducted some money so that he would for sure fix his wrongs. Many more than I described above. He exact words were " I am a man of my word that is not necessary, I will fix the items I caused." I write this review to hopefully keep others from falling for a guy that has southern charm until he gets paid and then he leaves you hanging. I will add the poor kids that work for him work hard they just are not careful with items. Stay away!
Description of Work: I hired John and his team to move a two story house about 3900 SQ feet. This was a whole house move within the state.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$2,800
Response from Mcs Moving & Home Services LLC
[Member Name Removed] retained Mcs "for LABOR HELP ONLY' - with this service, the home owner is responsible for the coordination and logistics. #1- His home was not "packed" completely, he ask that we assist with that to begin with. #2- He had rented 2 - 26" U-Haul trucks, we started at 10:00 am and we ended at 8:00pm, after loading "Both" of his trucks and had packed over 26 boxes, cleaned out his garage for him, even went as far to clean out his refrigerator and freezer, [which he requested - therefore acknowledging billable hours]. Next day we used our truck and finished loading his home - so this is now 3 - 26' trucks. He had many people in his home packing, moving items as well at the new location, he and others were on and off the trucks. He did not retain Moving Services - he retained " Labor Help ". We will not go on with this because he received everything FOR FREE. We admit we are not perfect and things may happen and we try to assist with any resolution - however this family does not. He stopped payment and would not agree to pay ANYTHING - we were conned. As the documents indicate it was $2323.07 - that is not $2800.00 - it is wrong to slander a company and the crew that worked extremely hard moving a 4400 sq foot home be deceitful, not pay one cent . Pay Pal Original Transaction Nov 23, 2016 Payment From [Member Name Removed] T [Member Name Removed] Completed Details $2,387.53 USD -$64.46 USD $2,323.07 USD Related Transactions Jan 10, 2017 Update to Reversal Canceled Details $2,323.07 USD $0.00 USD $2,323.07 USD Jan 10, 2017 Chargeback Settlement Completed ... -$2,387.53 USD -$20.00 USD -$2,407.53 USD Name: Chargeback Settlement Total amount: -$2,387.53 USD Net amount: -$2,407.53 USD Invoice ID: INV2-Z2DP-ZAFJ-9DHL-UKMP Date: Jan 10, 2017 Time: 22:04:16 EST Status: Completed Mcs Moving service deceased and dissolved business on Dec 7, 2016 - Documents were filed with Georgia Secretary of State: Business Information Business Name: Mcs Moving & Home Services, LLC Control Number: 15019765 Business Type: Domestic Limited Liability Company Business Status: Admin. Dissolved Business Purpose: Principal Office Address: 5216 Highway 53, Brasselton, GA, 30517 Date of Formation / Registration Date: 2/26/2015 State of Formation: Georgia Last Annual Registration Year: NONE DissolvedDate : 12/07/2016
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Service Categories
Piano Movers,
Storage,
Moving Companies,
Furniture Refinishing and Repair,
Interior Painting,
Home and Garage Organization,
Pressure Washing,
Delivery Service,
Leaf Removal,
Hauling,
Handyman Services,
Gutter Cleaning
FAQ
Mcs Moving & Home Services LLC is currently rated 1 overall out of 5.
Mcs Moving & Home Services LLC accepts the following forms of payment: Check,MasterCard,Visa