Lightning Appliance Service

Excellent service. Reliable, punctual, went the second mile to accommodate me.

Called on Friday to make appointment for Saturday. The problem was a loud noise coming from the freezer. Tech arrive within the hour after the office called. He explained everything as he was doing the work. It took him @15 to complete the entire job. Very professional and helpful. Definitely would hire again I ws truly satisfied with all aspects of the job.

Outstanding in all aspects. Easy to schedule an appointment; phoned me one hour before arrival; prompt arrival; very professional service technicians; parts ordered took one day; repair finished the next day. All in all, they were in my home about 20 minutes! Highly recommend and would use them again without hesitation. Thanks Tri-State and Angie's List!!!

I called Tristate at about 8:00 am and was given an appointment for the same day! The dispatcher told me I would receive a call before the repairman's arrival; he would be wearing a yellow shirt with the company's logo and driving a yellow car. I got a call and the repairman came at about 10:00. He knew exactly what was wrong with the refrigerator and proceeded to fix it. He had to move the refrigerator out from between the cabinets and simultaneously protected the wooden floor. He worked quickly and deftly and completed the job in about 15 minutes. He cleaned the dust out from behind the refrigerator as well. He made sure the refrigerator was working; that all the drawers were back in place, and the water dispenser and ice-maker were working properly too. I was able to use a credit card and get an email receipt on the spot. I'm very satisfied and would call Tristate again.

Provider showed up on time and was professional throughout the two visits. I usually keep a close eye on people when they come to do repairs, and this time was no different. Was not as responsive at first when I asked to have whatever he was doing explained to me before he did it - but he loosened up after I assume he noticed that I wanted to be informed, that I wasn't asking questions to be annoying or nit-picking. There was a short in the oven igniter - apparently mice chewed through the wiring and it was resting against a metal part of the stove where it should have been covered with its plastic covering. Rather than looking inside the bottom of the oven, he plugged it in again that made my electric circuit breaker trip. When he checked the board, he told me that it wasn't working and that I needed to have someone fix it. He plugged in the appliance again at another outlet, and now all the other lights in that part of the house went off again. When he now checked the oven, he saw what the problem was - the exposed wire. After having fixed the igniter - we discovered that the plugging and unplugging caused the oven thermometer to break. So now, we tried turning on the oven - which worked, but it could not turn back off. He called the office and then informed me that I would also have to purchase a new thermometer - another $200 over what was originally quoted. He came the following day and replaced the thermometer so now the oven works fine, but I can't help but shake the feeling that if he was more thorough in his first inspection, I would not have to spend that additional $200 on the broken thermostat. Outside of this, I thought he was polite, efficient, direct, professional, punctual and cleaned up after himself (wiped off the stove etc). I will use them again if I have an issue with another appliance.

Does not service Bosch Washer, though description states all major brands

Thank you tri-state appliance! The service person came to fix our Frigidaire dishwasher that was leaking at the bottom. I was getting ready for the "it will cost more to repair than to get a new one" line but instead he assessed the problem and told us that we could fix it easily ourselves by ordering a few simple parts, in particular a new gasket. He also showed gave us all the relevant information for ordering it online from RepairClinic.com (which has great how-to videos on Youtube!). He also told us that we could him back if we had need for installing and any other problems. All in all, this was a good experience.

My four year old Frigidaire dishwasher stopped working. The technician from Tri State Appliance installed a new touch pad on the door, after troubleshooting many other potential causes for the problem. This "fix" did not last. The technician came back 2 additional times and tested everything and installed additional electronic parts Finally he found the issue. The machine had to be allowed to go through a long cycle then a short cycle to re-calibrate the internal computer. It has been over a month and the dishwasher is working fine. I commend the perseverance of the technician. He was punctual, polite and a pleasure to work with. I had been out looking for replacement dishwashers and could find nothing I liked, so I was glad to have my old machine repaired.

Tri-State Appliance Service did a great job fixing our dishwasher! Our old dishwasher had dirty water pooling at the bottom after every wash cycle, so we complained to the landlord and he sent an local area repairman to diagnose and repair. The repairman said it would be cheaper to replace the dishwasher than diagnose the problem, so the landlord obliged. A few weeks later, the same repairman installed the new dishwasher and the water pooling problem disappeared...until about 2 months later. Then it came back just the same. We decided to hire a different repairman (through Angie's List) because we did not think the local area one actually knew what he was doing. Turns out we were right. Tri-State Appliance Service sent two repairmen on short notice and on a Saturday (so we didn't have to miss work) and diagnosed the problem quickly. As suspected, the local area repairman had not installed the dishwasher correctly, specifically the drain hose. Within a few hours, the Tri-State Appliance Service repairmen fixed the problem and gave us tips on how to keep the dishwasher working in smooth order. Tri-State Appliance Service was professional, courteous, efficient and most importantly, effective. We have not had a single instance of dirty water pooling in the dishwasher since they came by. They did an outstanding job and the money spent for their work was truly worth it.

They were charging too much to repair the refrigerator. He said the whole computer system will have to be fixed. He was great. He was a very nice service person. He was very nice. It was just the cost to fix it is ridiculous.

Have an LG dishwasher that we use infrequently. A week ago, I did decide to use it and noticed that water was leaking out of the unit. Stuck a pan underneath and waited for the cycle to complete. When complete the bottom of the unit was pooled with water. Did some research and read that our particular unit has a self cleaning filter that was not user maintained. Ok, must be the drain hose that's clogged. Called one place and they did not service LG appliances. Called Tri-State and they were awesome. Scheduled a visit for the next day. The technician came, diagnosed, and figured it out within 20 minutes. Apparently, the person who initially installed the dishwasher used a iron fitting that rusted out because it's not supposed to be used with water (normally you would use stainless steel, copper, or brass. Anyway, he undid the drain hose and chunks of rusted metal fell into the bucket. Cleaned it out and reattached the hose without fitting (apparently, it wasn't even needed) and tested it. All good. I will recommend Tri-State to all. From the initial phone call to the end of the repair, everyone was courteous and professional.

It went well. He was on time and completed it within 15 minutes. I have an extremely argumentative tenant and he was very patient.

From the get-go, their website was great, easy to use quickly. Also, from the the first phone call, the contact listed on their website, Denise Sosa, was efficient and reassuring. She scheduled the appointment to accomodate my avaialble hours within two days and explained everything: the basic cost for them to come, and no other charge unless an actual repair was required, then it depended on the repair if any and the time-frame.. She also called me on the day of the appointment to let me know they (can't recall repair man's name at this moment) would be at my apartment within the hour. The repair man was punctual, polite, professional and knew his business. He removed the jammed filter and showed me how I might avoid such a jam in the future. Once installed, the new filter (which I provided) started working instantly. And though neither the filter nor its housing were broken, it was worth the $95 to me to a) see that I was right not to try to force the filter out, or I would have had a much bigger costlier problem and b) know how I can avoid such a problem in the future. The service man was here all of ten minutes, at the most. Tri-State is on my list of permanent got-to appliance repair services. I won't hesitate to contact them again should I need this kind of service.

The repairman was on time and really knowledgeable. They arrived when they said they would I could pay by card! which was so convenient and I was satisfied.. The disasher was working again and no complaints so far. i am keeping their magnae on my fridge and will only call them again with any appliance repair.

I called several providers and they were the only one to respond immediately and schedule an appt for the next day. The serviceman was on time, courteous and knowledgeable.

Two Tri-State men showed up. They were great! They were punctual, professional, courteous and reminded me of doctors in the way they looked and listened in order to properly diagnose and address the problem. Tri-State came, initially, to check my leaky washing machine, determined it was a plumbing problem, then, at my on-the-spot request, also looked, at my old stove, are researching to see if they can find a replacement element for the oven, which no longer holds proper heat?I now know why?and listened to my fridge, to make sure the noise it makes doesn't mean it's about to explode or expire. I heartily recommend Tri-State Repair! If there were a grade higher than "A," they'd get it.

Excellent. Arrived on time (there's an "A" right there.) Diagnosed problem and repaired the motor in a few minutes.

These are the only guys I will allow to work on my appliances. They are courteous and professional. They will only fix what needs to be fixed and will be honest about any issues they find. You won't have to worry about being taken advantage if or billing you for repairs that don't need to be completed.

I called another repair company on Saturday. They said the would call me back on Monday to schedule a repair. I then contacted Tri-State. Two hours later they were at my parents house and gave me an estimate. I OK'd the repair. They didnt charge service fee for coming out. We were very satisfied with results. Highly recommend!! I dont know what a normal repair goes for but it was about $160 plus tax. Not sure if thats high. Very satisfied

Discovered the freezer contents had totally defrosted. I tried setting the thermostat colder but this didn't help. I called Tri-State Appliance Service after reading reviews, which were very favorable. I scheduled an appointment for the evening of the same day and was told I would get a confirmation call about an hour before the service person would arrive. True to their word, I was called before the scheduled time to see if I had arrived from work. I said I was home and the operator said the service person was already on the scene and would be right there! A nice surprise, an early arrival. In fact, Keury was waiting for me! Keury had the fridge moved, opened and the problem diagnosed in less than 10 minutes. He HAD replacement parts (relays) and installed them to see if the compressor would come on. If it wouldn't, the job would be an expensive one, but it turned out the relays had failed. He then told me the cost, and I agreed to pay it. Keury then cleaned the refrigerator in the area of the compressor and even cleaned the floor. Fast, efficient, knowledgeable, professional and personable. Parts warrantied for 1 year.. A very positive repair experience!

It went great. Dryer conked out Sunday. Called Tri-State at 8 AM Monday and repairman (Keury) was there by 10. Once he inspected the dryer he had to go back to the factory to make sure the part was in stock. He returned by 12:00 and the repairs were completed by 1:30 Keury was pleasant and explained everything he was doing. He also vacuumed out all the accumulated lint. As a bonus we found $4.35 in change in the bottom of the dryer along with two MTA Tokens and a token to Fun Zone which had to be at least 15 years old!

I am delighted to add myself to the list of Keury fans! My washing machine was not draining or spinning, and I suspected that I'd have to replace it. I called Tri-State on Thursday, and Keury showed up right on time on Friday morning. He fixed the problem-- a clogged drain-- in 20 minutes, and the machine now actually works better than it has in a long time! Keury could easily have sold me a new pump, and I would have been willing to pay for it to have a working washer, but instead he advised me to wait and see if the cleaned drain solved the problem first, which I really appreciated. As promised, the $95 service charge was removed from the cost of the repair, and Keury happily accepted my Angie's List coupon as well. All in all, it was the perfect appliance-repair experience!

It went very well. On-time, competent, pleasant serviceman. He also looked at my Bosch dishwasher which was not working and diagnosed the problem as the same as the Bosch repairman had stated. Tri-State would have had my business for that, too, but Bosch offered to provide the parts free. Altogether it was a good experience. I have already recommended Tri-State to friends.

He was courteous, clean, prompt, and professional. I've used him once before and it was terrific. Both times I have used him he has shown up on the same day that I called. I definitely recommend him! He completely cleaned and changed the vent pipe as well as the dryer itself.

great. quick diagnosis. had parts on hand. repaired and did maintenance cleaning. polite and prompt.