Lightning Appliance Service

They told us that it wasn't worth fixing. There was a $95 service charge because they didn't end up fixing anything. They were pleasant and honest. I don't think they could have done anything differently. They looked at it and explained what the problem was and why it probably wasn't worth fixing. That was fine. I think they were a little later than they said they were going to be. They were calling to let me know. Just one person came out. He was pleasant and competent.

My Magic Chef dish washer needed repair and I did not want a new machine. They worked with me, replacing the parts that needed to be replaced and even came by at the end for a final tweak. All in all I have a working dishwasher

I was really impressed by the person answering the phone. Initially noted that an appointment was available for tomorrow morning, but when I asked if anything was open for today, she said she would check in with the technicians and get back to me. And she did . . . within 5 minutes. An appointment was scheduled for a 3 hour window late afternoon. She then called me back about an hour later and said an appointment had just opened up for an hour from when she called and if I wanted to take that slot instead. I did take it and the technician showed up at exactly the time she had noted. He was very professional and overall was really satisfied with the service. Note - there is a charge for coming out to inspect, which is then waived if a repair is actually completed, which was my case.

Keury the technician was professional and efficient. He discovered the clog in the filter had come from a sheepskin rug that I washed, along with a quarter. He gave me a suggestion that makes sense; take things like the rug to a laundromat and I won't have this issue again. He also was able to give me a $25.00 coupon for being on Angie's list! It was a very good experience.

My freezer was completely defrosted and I was in panic mode. I searched on Angie's list and saw what a great reputation this company had so I called. The office manager was a delight and when I asked if someone could possibly come out the same day, she said she would try. We scheduled an appt for the next day but within the hour she called back and said someone would be there within the hour. The technician was pleasant, knowledgeable and professional. He explained the repairs and then cleaned up after himself. This was a fantastic experience and I plan to use them again in the event their services are needed.

They were very efficient. They came when they said they would. Their pricing was reasonable. The parts were high, but they're probably all like that. They fixed it and I was happy with their service. I've used them before.

The professional repair person came on time, was very knowledgeable, made a diagnosis of the problem and ordered the part which was in stock. Two days later the part was installed repairing the problem. Other then a small delay with the return trip for the ordered part all went well the repair.

The service repairman arrived within the stated timeframe, and he quickly determined the source of the problem. The freezer drawer had not been closing securely because one side of the drawer was not set in the track properly. He quickly realigned the drawer, and the freezer is back in working order. In setting up the appointment, the operator to whom I spoke was very professional, and communicated clearly, answering my questions about the appointment, expected charges, etc.

Starting with calling the office and setting up an appointment until final completion it was an excellent experience. All was communicated clearly, appointments were kept promptly and I did receive a call prior to arrival as promised. Both repair people to arrive were focused, knowledgeable, polite and quick to complete the work.

Called for appointment. Scheduled appointment for next afternoon. Window of appointment was 3 hours. Said they would call 1 hour before letting me know technician was on way. They did call. Technician arrived promptly. Explained problem. Technician verified problem. Had replacement part on the truck. Installed new part. Was very neat and professional. Shortly thereafter, he was on his way.

They didn't do anything. I called them up when it went on the fritz. I told them that I had ordered some parts because, I was going to fix it myself. I told them what I needed, I needed the shocks for the washing machine. I thought that they would show up with the shocks and they didn't. What was wrong was a wire that was loose. I ended up fixing it myself. Their diagnostic was a miss. They didn't bring the parts that I needed.

Very professional. Timely with return calls. On time for appt window. Called when tech was on the way. Awesome service overall.

Perfect from the beginning: I found the service on Angie's List Called and booked an appt with Denise. (lovely, professional) Within a couple of hours the technician was at my home diagnosing the problem; he returned to his office to pick-up the part and came back to install the new pump which seems to have solved the problem. Every step of the way these people were a pleasure: they were professional, honest and pleasant. the part

The service technician did exactly what was required in a professional manner. The appropriate part was replaced in rapid fashion and the appliance was tested for operational efficiency before the Tech left our premises.

after they checked out the dryer they told me, that although they could fix it, it would be a short term fix and that I would be better off getting a new dryer. I appreciated their candor, and bought a new dryer, not from them.

Based on the estimate, we decided to get a new oven.

It was complicated. It seemed like he had fixed the oven when he was here but it wasn't working when I tried to use it later. My refrigerator didn't have a problem. It was actually my cat spilling water. The provider let me know that he wasn't an expert on the oven that I have. They came back several times for my refrigerator before I found out that it was my cat that was causing the water leakage. I will give him credit because he did notice that the refrigerator wasn't correctly hinged. Although it wasn't causing an immediate problem, it saved me problems down the road. I did really appreciate them coming back several times in attempt to follow through and didn't charge me for them.

It was a pleasure to work with Denise. She researched the availability of parts before sending out a man to make sure they were repairing all that would need to be repaired. This would have saved us the cost of the initial evaluation if the repair could not be done.The repair men were prompt, came when scheduled. The office called us twice to confirm their arrival time. They were extremely knowledgeable and professional about the job. The were very careful of the floor, of the rest of the stove. They worked clean and were careful to collect and take away all debris.I would definitely hire them again .

They replaced the oven bake igniter in my oven. I qualified for a discount as an Angie's List discount. They were fantastic both Keury and Robert did wonderful and I cannot say enough great things about them. They were well mannered professional and polite and I would recommend them to anyone.

Two days before Thanksgiving because of a do it yourself project gone awry, we had a working oven with no door (troubling to Turkey lovers in the family) I called Tri State on a Tuesday morning and was able to schedule an appointment for the same day. Their technicians arrived a few minutes before the appointed time that afternoon. I inadvertently kept them waiting for a few minutes but there was happily no sign of annoyance. Rather, they were friendly, very pleasant, answered all my questions and got the job done well in a timely manner. They were also less expensive then another local appliance repair service I'd called. This represented one of the best service experiences we've ever had.

I am very happy with how this went, the guys from Tri-State showed up when they said they would, and were very professional. They diagnosed my problem right away, ordered a replacement part, and completed the repair first thing the following morning. I would use them again and i would recommend their services to others.

I called on 11/10 and they scheduled an appointment the next day between 12 and 3. I gave them the make and model number of the stove. They called about 10 AM and said they could be there earlier if I wanted. The technican checked with a volt meter and advised me that the igniter was defective. I was fairly sure when I called that this was the problem. He advised how much the repair would cost, got my OK and did the job in about 30 minutes. He had the part on the truck. Everyone I dealt with , both on the phone and in my home, were very courteous and professional. They accepted the $25.00 off Angie's List coupon with no problem.

I used Tri-State a few years ago to fix my refrigerator and found them to be top notch in every way. I called them a few weeks ago to take a look at my dishwasher. Once again , all good. These guys are good, and you can trust them. Use them. There are so many bad home service people out there, these guys are a pleasure. Ira Seigal

Robert was polite, well-trained, professional and tidy. He worked quietly on the dryer--disassembling nearly the entire thing in a cramped space in order to get an ingested sock out of the fan unit. He finished on time and clean up the area nicely. I would not hesitate to recommend him or Tri-State to my friends and neighbors.

When I first called tri state I was not sure if they would be able to help me, for the machines (both washer and dryer), are in a very tight spot, and in order to get to the washing machine ,you would have to pull the dryer out first. I was informed that there would be no problem with that, only if the have to disconnect the dryer, there would be a additional charge. I was OK with that and truly understood. I set up the appointment for 10-24-14, for 9 to 12PM. On that day , I received a call from the office informing me that the man was on his way to the house, and would be there within the hour. (this is great service alone, for not many company's do this). When the gentleman arrived to my house he was very pleasant and easy to do business with. I explained my problem to him, and he went to work right away. I left him alone, for I knew he needed to concentrate on his work for he was doing a diagnostics on the machine, and had to give it 100% of his attention. After about 30 minutes , he called me down to give me the news of what was wrong, and the price. He told me it was up to me to fix it or go buy a new machine I opt for the repair. I was than informed that the part needed to be ordered, and will be in on Monday the 27th.I set up the appointment for the 28th for him to come. The morning of the 28th, at 9 AM I received my call to inform me the man was on his way to my house and will be there within the hour. He showed up on-time and went right to work to install the part. He stayed to test the machine over and over again, and another problem came up with one of the knobs, but he fixed it right away. I am very pleased with tri state, and will use them again if need be. OH--P.S. I got a $25.00 discount because of Angie's list.