Lightning Appliance Service

The technician was efficient and thorough. He found a sock in my washing machine and he removed the sock and replaced the drain pump. He determined that it was more cost effective for me to make the repair instead of obtaining a new machine since my machine "still had a lot of life in it". I appreciate that, when a business shows concern for me and doesn't make it just about collecting some money. And they responded a day after I placed my initial call so they are very responsive. The cost was $160 after applying my Angie's List coupon. The only think I don't like is that unwillingness of the initial phone representative to estimate what my cost may be. That seems to be common practice in this industry and it makes it hard to budget for the repair. Other than this, I like this company and I love the technician.

It went great - they responded quickly, and I got service the same day. The tech was friendly and provided me detailed info about the issue and the repair. The repair was completed quickly and properly, and he cleaned up the area nicely. I couldn't have been more satisfied with my experience with them.

Very professional and nice. Service was excellent.

Great! They responded by phone quickly. Got the part info, and replaced it in 2 days perhaps they could have done it in 1 if we had been home. The repairman explained everything, and it turned out more complex than we thought. Good folks!

He showed up the next day at 8:00 am and by 9:00 pm he had replaced the pump been paid and was on the way out the door, allowing me to make my first meeting of the day. He absolutely made sure to get up all water and left the laundry room spotless.

John, the Lightning Appliance Service Tech. who came to our home, was friendly,courteous and knowledgeable. He was very careful as he worked and took precautions to avoid making a mess. He diagnosed the problem with the washer and advised us as to what actions we could take without pressuring us..

Lighting Appliance Service came to our house the same day as we called, very responsive. A technician spent some time to verify that the pump had indeed gone bad, and then had a replacement pump ready to go in his car. He replaced it quickly and everything worked as expected after that. You can get the part for $150, so the labor price was a little on the steep side for 15 mins of diagnosing, and then 5 mins to replace the part, but at least they delivered quickly.

Robert came out the same day I called. He spent four hours trying to diagnose the problem. Eventually, he did diagnose it. Promise that he would come back on Monday without having me to book a time separately. He did precisely that. It then took him a couple of hours to install the drain unit and the shocks. All the while having to deal with a washer dryer that were stacked on top of each other. A fabulous experience. Would definitely hire again! *Update 4/1/2017* I don't believe that a washing machine which you have had serviced and fixed should display the same error code 2 months after service. When I contacted the company about the error happening first I had gone straight to voicemail. I contacted the provider who serviced my machine and he advised that they were all going to be on spring break and wouldn't be able to fix it. He then advised that he wouldn't be able to get to it until they are back from spring break. I tried contacting the company or the owners and apparently they are all just gone. They should provider backup services to customers that they have recently done work for. It doesn't make sense that an entire company should take vacation at once and leave the customer to fend for themselves. *Update 4/19/2017* On April 9 Robert called to find out how things were going. When I informed him that things were awful he said that he would be out the next morning to fix it and he had a strong feeling that he knew what was issue. He came out the next morning, found a clogged pipe within the machine and unclogged it. Ever since then everything has been just fine. He also gave us instructions on how to keep the machine clear. They stood behind their work.

Service technicians came next day. They were on time, professional, and took good care of my kitchen as they took our kitchenaid dishwasher apart, cleaned and reassembled pump/drain. Food debris was clogging the pump. It's working again.

The technician was very courteous and explained within minutes what had to be done. A simple rubber part was causing the issue and a section of the pipe needed to be replaced. The price was high ($225-$25 coupon) to replace a small plastic part, but the work was done and in a timely manner. He was done in the hour he quoted me and the work area was completely clean when he was done. I would hire again, but possibly price it out before just in case.

We called Sears, but they wanted us to wait a week. Lightning Appliance Service was able to fit us in the next day. We were given a call when the tech was on his way. He showed up on time and was very professional. He diagnosed the problem, and gave us our options. He didn't try to hard sell un on repairs, in fact, he made it very clear that replacing the unit's computer would cost nearly as much as replacing the whole washer. With this information, we decided that purchasing a new unit made the most sense, and he only charged us a $45 service fee.

I called in the afternoon and a technician came the next morning. They called to let me know he was on the way. Robert was very knowledgeable and nice. He gave good advice but wasn't pushy. I was able to pay with a credit card on the spot using his tablet. My receipt and warranty were immediately emailed to me. Their service call price is $45 and if you have them do the work they don't charge the service fee. Their local competitor charges $99 for a service call and parts and labor are extra. They folks are great!

Worst service ever. Please refund me my money back if you can not do the repair.

Easy to schedule service. Technician arrived on time, courteous and very professional.

Keury arrived promptly and went right to work. He knew what the problem was right away, and got right to fixing it. The fridge is up and running again, and I'm completely satisfied!

Yes they eventually showed up and seemed to have fixed the issue. However, this was after a 3 hour wait, no show or call, we had to call them to find out what was happening! Then a reschedule to an hr window which they also missed by an hour in the am. I am not ok with companies not showing up on time and wasting what is now 5 hrs of our time waiting for them. Hence the bad review. The service was fine if only they could learn to communicate better.

The first time a company actually called me to confirm their technician was on the way. He was knowledgable, courteous and I would definitely want him to come back if I ever need anything else done.

Great service starts on the phone. Denise was always responsive and fulfilled all her promises regarding calling back and calling in advance of the arrival of the technician. Cuery, the tech, was excellent. He was honest about our ice maker issue, solved it efficiently and effectively, and gave us advice on what to look out for. He also fixed the height of our fridge door in a jiffy. Tri-State is my new appliance service company.

The problem turned out to be electrical. They were fast and efficient, and only charged me a service fee.

The repair person was punctual, friendly and offered great advice regarding the advantages/disadvantages of other brands when I decide to replace current dishwasher.

It was wonderful. He did a good job. My refrigerator is like new after almost six months of it dripping water on the floor. They did a perfect job.

Great job! Repair person arrived on time, with a one-hour heads-up call from dispatcher. The tech knew quickly what the problem was, and found a potential cause. Did the work promptly and even added the Angie's List discount, though I hadn't made the request for service online. I would absolutely call this company again.

We realized at about 8pm on a Tuesday that our four-year-old fridge wasn't working, and we were very worried that if we waited for a repair we'd have to throw out lots of food. The service provider showed up within about an hour and stayed until after 10pm, when the job was done. He explained what was wrong, fixed it, and was careful to clean up after himself. The price seemed reasonable and the service was friendly and efficient. We'd definitely call again.

First I tried making an appointment online. Then I called the 888 number directly requesting an appointment for today. They called and Robert arrived and immediately identified both problems and corrected them! He explained and showed me the issues per appliance.

Great, very nice - both technician and phone contact. Prompt, quick, great service.