Lightning Appliance Service

It went great! He could have told us anything about the refrigerator, however, it was something that could be fixed quickly and cost effectively. We would use him again if the necessity arose.

He came in and gave me a quote but told me I was better off getting a new stove because repair was going to cost a lot and there were guaranty how long the stove would work. They were honest and I bought a new stove and all is well.

I called on 6/11/13 & the serviceman (Keury) came the same day & worked on freezer for an hour or more. Very professional & knowledgeable technician, explaining in detail the problem and with my permission de-icing freezer and replacing the thermostat. He also waited to be sure freezer & refrigerator were working properly. He also indicated that I had a damaged door gasket on freezer door which I was aware of. He ordered part, again with my permission and returned on 6/17/03 to replace gasket. On 7/02/13 I noticed ice forming in freezer again. I called Keury and he came the same evening to correct the problem. The gasket need an adjustment which he took care of. He came same day as he didn't want me to have any problems over the Holiday weekend (July 4th). I am very pleased with Tri-State Appliance Service & this particular technician, Keury, and I would not hesitate to call them again if & when necessary.

What I liked about them is that, they gave me the quote and when they came back the next day and they asked me about the light if I noticed that the light was on all the time, I said no, and they said do you change the bulb frequently, I said yes absolutely. And they said this is the problem, they adjusted the door and I have not had a problem since. They had to come back the next day with the right fan to replace, he had also said to me that I had the option of not having the fan replaced because he took the entire old fan out of the refrigerator, he cleaned it completely, cleaned all the coils, I mean it was like brand new and he said to me, this could last you a month, a year, or 10 years. These old refrigerators, they don't make them like that anymore so he said, it's really up to you if you want me to replace it with a new fan, and I said yes I do because I don't want to go through this all over again and I said that's why you came back the next day to correct the fan for that model and that's when he asked me if I noticed if my light wasn't going on and off but he had already given me the price quote the day before and he didn't add on anything extra for at least the extra hour that he worked. The price is fair. That day there was another emergency call that came in, the second day so he didn't come in first thing in the morning, he came in the afternoon but he did explain to me why.

very courteous and punctual. he didn't get an attitude when i asked him to wipe his feet before he entered my apt. , and he made sure he closed my front gate

When he left, I did three loads of wash. It works perfectly.

I was extremely pleased to call in the morning and have someone come to service my dryer the very same day. Individual was prompt, extremely professional, knowledgeable and quick. Definitely would use this service again in the future as well as recommend to my friends.

After a bad experience with Sears Appliance repair, I called this company. I was pleasantly surprised by their honesty and ability. I have a new appliance company now. Keiry is the mechanic who came and he is just wonderful I would ask for him in the future.

I can't say enough good things about this experience. They arrived the same day I called and at the time they said they would. Immediately knew what was wrong with both appliances and had all necessary parts in the truck. Both appliances were up and running within 45 mins. Both Keury and his co-worker were professional and friendly and explained necessary repair and cost before starting job. I would not hesitate to use them again and highly recommend them.

I appreciate the honesty and integrity of this companyl

Oven was not functioning at all. They initially thought it needed new burners / ignitors. After finding the parts and giving an estimate they continued to try different things. Turns out that the latch was stuck - d'oh! I had already paid a deposit of $125 towards the parts and labor for the initial diagnosis so that's where we kept the repair cost. Even though it was an easy repair I feel like I got off cheap since I now have a functioning oven. I really appreciated their extra effort and was impressed that they had prior experience on my make and model. Will recommend and hire again.

The technicians arrived on time and after an inspection gave me a quote on the repair. The part needed to be ordered and took a few days to arrive. The lead technician called to set up a time to make the repairs. He called again that morning to let me know he was on his way. While replacing the pump he discovered a crack in the water supply tube. He mentioned he had never seen a crack like this on a Bosch before. He made a temporary patch on the crack that held until he returned with the new part. He also provided tips and advice on ways to improve the efficiency of the washer. Very professional and friendly. Highly recommended!

My washing machine stopped working in the middle of a wash cycle on a Sunday night. The following morning I called Tri-State and spoke to Keury (I had used them once before to repair a problem with my refrigerator and was very satisfied with their work). He arrived when he said he would and diagnosed/fixed the problem on the spot. Keury had the necessary replacement part in his van. He ran the washing machine through a quick cycle to confirm that it was working properly and to ensure there was no leaking. He did all this in a relatively short amount of time. Keury explained what he had repaired, showed me the damaged part, and patiently described how it worked. He even gave me the handful of rocks, coins and sticks that had caused the problem! Keury accepted a coupon we had from Angie's List and kindly answered some questions I had about two of my other appliances. Keury is fantastic!

My dryer started making a loud, griding noise. I called Tri-State Appliances & they were able to schduled a technician to come out the following day. I told them I worked & wouldn't be available til after 6pm. They said no problem, they could have a technican come after 6pm without extra cost. They called the following day after 6pm to see if I was home (it had started to snow & I thought they were calling to reschedule) however they arrived within the hour. They were so courteous & professional. They not only told me what the problem was but showed me. They told me what parts were needed, the cost & how long it would take to get them. I gave them a deposit to order the parts, and the next day they called to say they ordered the parts and would be available to come the following day to repair the dryer. A time was schedulde again to come after 6pm. On that day, they again called to make sure I was home & arrived shortly. The technician not only repaired my dryer but also cleaned it. He was friendly, professional and I would use their service again & recommend them.

I called Tri-State after not hearing back from the repair company I had used in the past. The service department was very responsive, explained the fee procedure and scheduled a next day appointment at the time I requested. The repairman, Keury, called prior to appointment to let me know he was on his way. Arrived as scheduled, he was courteous and respectful of my home. Listened to my dilemma with DW, got right to work, informed me of what the problem was and fixed machine within 20 minutes. I was very pleased with Keury, and will call Tri-State for future repairs.

The two repair men arrived on time and were thorough in their inspection of the problem. They explained in clear terms what could or couldn't be done and repaired the worn out part.

fixed fridge that had stopped working. (freezer stopped too) acknowledged that it is a temporary solution which will hold for up to a year or so... honest. great that they came on xmas eve!!!!

The entire experience was pleasant. I called on Monday morning, President's Day holiday. I was asked relevant questions and told the repair man would be at my house between 4 and 6:00. He came on time, with the parts he needed, and fixed the problem. Just simple, competent, professional service. I'm very pleased.

The repairmen came within 2 hours - and sooner than promised. They diagnosed the problem, but didn't have the part on the truck. Returned when they said they would, made the repair, and turned on the machine to make sure it worked. I have no way of knowing how the price compares to what another company would charge, but the repairmen were polite, punctual, professional, and competent, and I would use the company again.

He arrived within the time promised. He did a no hassle estimate of repairs and called me for authorization to do the job since I was not physically in the same space. Work proceeded without any problems and he left the apartment as clean as he had found it.

The two young men were willing to come to my home in the evening after 8PM to accommodate my late schedule, which was beyond helpful. When they arrived, they assessed the problem in what I believe was adequate time to accurately diagnose the issue and as it turned out, all that was necessary was a part replacement. Both gentlemen were knowledgeable, courteous and pleasant. I can recommend the Tri State Appliance Service to others based upon this experience with them. I was provided the sort of service that's sadly, so rare today and it was refreshing to see these technicians demonstrate a pride in their work and respect for the customer.

Very pleased. Would use again.

Couldn't have been any better. Also, they were very neat.

My Frigidaire refrigerator had stopped cooling properly - the freezer was somewhat cold (not cold enough to freeze ice), while the refrigerator was almost at room temperature. I called TriState at 6pm on a rainy Tuesday night, and was told they thought someone could come that evening. Received a call back 10 minutes later saying someone could be there by 7pm. Two courteous gentlemen arrived at 6.50pm (only 50 minutes after my first phone call!), offered to take off their shoes, then quickly diagnosed the problem (a faulty/broken thermostat). They said they could replace the thermostat within an hour, we agreed on a price ($225), and they went to work. They were done 30 minutes later, and were on their way. Great experience.

When I called Tri-State they were very efficient and courteous and were able to perform repairs on a Bosch dishwasher, which not all service companies will do. They arrived on time and were able to fix the dishwasher and ordered the part for the icemaker. They returned promptly to fix the icemaker. Their repairmen were very professional and did a great job. I recently had another problem with the dishwasher (unrelated to the earlier issue), which they diagnosed, ordered the part and will be repairing it shortly.