Lightning Appliance Service

I called a couple of days to schedule an appointment and they gave me a 3 hour window on Sat for them to come and diagnose the issue for $65. Even though they gave a nice short window, they can call an hour before arrival so that you can run local errands or be at work and have enough time to head home for the service. After arrival, they quickly diagnosed the issue and priced out the bad part at $195 in total including the price of the service call. I agreed and they quickly fixed the issue and were on their way. They appeared very professional and knowledgeable and I was very happy with their service. I would use them again if needed and I would recommend them to others.

My washing machine was constantly filling with water. It was early Saturday morning, and they were the only company I called that was able to send someone that day. They called to tell me that someone would be there earlier than expected, which was great news. The technician (Keury) arrived within the time frame I was told. He quickly diagnosed the problem and even showed me how I could still use the washing machine until the part was replaced, which was the best news I had heard all day. The replacement part was ordered and Keury came back to install it that Tuesday. He worked quickly and neatly. My washing machine no longer fills up with water. I am very happy with the service provided and with the outcome (a working washing machine!). I would definitely use Tri-State again.

GREAT~! GOOD CUSTOMER SERVICE~ GAVE A 9-12 PM WINDOW~NOTIFICATION 30 MINUTES BEFORE ARRIVAL~ANOTHER CALL TO SAY ANOTHER 30 MINUTES DUE TO PRIOR SERVICE CALL RUNNING LONG. 2 REPAIRMEN CAME...ROBERT WAS THE MAIN GUY~FOUND THE PROBLEM....A DAMAGED RUBBER SEAL UNDER THE TUB, HE HAD TO TAKE THE MACHINE APART....HAD THE PART IN THE TRUCK...FIXED IT. RAN THE WASHER THROUGH ALL IT'S SPEEDS TO BE SURE NOTHING GOT SCREWED UP, AND TO MAKE SURE IT DIDN'T LEAK WHEN FILLED TO CAPACITY. NO MESSING AROUND ....REPAIR WAS DONE IN AN HOUR OR LESS~~ NO FLOOD TO CLEAN UP, NOTHING ELSE BROKE, TOTALLY KNOWLEDGEABLE, AND EFFICIENT. THE REPAIR WAS EXPENSIVE, BUT CHEAPER THAN A NEW MACHINE. ROBERT TOLD ME MY WASHER WAS ONE OF THE BEST, THAT THEY DIDN'T MAKE THEM THIS GOOD ANYMORE, AND NOW THE MACHINE WOULD PROBABLY LAST ANOTHER 20 YEARS!

The diagnosis of the problem was immediate. The repairman told me that he had the part in his truck and immediately retrieved it. His visit lasted less than 45 minutes. I was extremely pleased and I told him that I wanted to hug him.

Very punctual and professional. Knew what they had to do and they did it!

They were responsive, quick turn around, punctual and accurate. I use my oven every day for work and needed it fixed asap. I called at 7pm and they were there at 8:45 the next morning. The tech diagnosed it in minutes, had the part in the truck and repaired it in less than a half hour's time. I would absolutely use them again in the future.

The service was excellent, professional and honest. We will definitely use this company again

Prompt good service - dryer need a new part - would definitely use again

I called this company yesterday and was able to get an appointment for this evening. I took my open apart to clean it in preparation for Thanksgiving and when I put back together it would not come on. The receptionist was super friendly. She scheduled an appointment for between 4-5pm today. The service guy arrived at about 5:20 and found the problem right away. The burner to the oven got dislodged from the gas line. He put it back in and bolted it back in place. He charged me the service fee and was on his way. The entire episode lasted no more than 10 minutes. Awesome quick service.

Technician was late but profusely apologized and explained that their new computerized booking system was down. He was very firendly, professional and polite. The repair was very quick and easy and I appreciated his honesty and explanation of how to fix it.

I got this company from Angie's List and they provided me good service. I have used them a couple of times and they were very good. They came when they said they would come and they're very friendly. I was very satisfied with their service. They're responsive and he knows his job, he's confident.

They came a little bit later than what they said. They tried to hard to fix the problem and they did. It was great. I would recommend them.

The technician arrived on time and with the necessary parts to fix my oven f needed. His analysis was clear and concise. He completed the work quickly and efficiently. Answered all my questions and concerns regarding the repair and future maintenance.

Tri-State gave me an appt. the same day I called for a technician to come check out the problem. It was determined that the drier's gas valve needed to be replaced. The technician (Keury) also cleaned out areas of the filter, etc. that weren't easily accessible to me and all the connections. The new part was ordered immediately and installed the very next day. The drier is working great now and no gas smell. The technician was very courteous and professional. He even called a day after the repair was done to verify that all was going well and that I was satisfied with the job. A note about my rating re price: I assigned a B because all appliance repair is relatively costly. I had mentioned to the technician the difficulty in appraising the comparative value of an appliance repair and he did tell me that Tri-State Appliance Service has no problem with customers calling for price quotations from other appliance repair companies before they commit to service but, clearly, most customers won't. I, for one, was just happy to have a working drier again soon after I first called and was willing to pay what was quoted. I will be using Tri-State again for whatever other appliance repair I may need to make in the future.

Technician surveyed the situation late Tuesday, ordered the necessary washing machine part and made the repair today. It went very well.

I was very pleased with their work and their ethic. They were terrific.

The washing machine had clothes backed up in the motor. They unclogged the machine and flushed it out and now it is working wonderfully. They were on time, they were professional and they did a wonderful job. The Carey and Kairo were the mechanics and they were great. They came right away. They were punctual and they came when they said.

Within one hour Keury came and showed me the cracks in the knobs. He went out to the truck and came in with one. He said that he could get the other two and put them on the next day. In the meantime he showed me how I could use the dryer using the old knob. The next day before noon I had all three knobs on my dryer and I was very happy. I also was very happy with Angie's List. It was the first time I used it and it got me to the right place in a short time in order to help me with my problem.

I called the office number at 8:15 on a Monday morning. The repair person (Kreury) was on site by 10:30. He showed me that the computer panel had burned out and recommended that we replace the dishwasher rather than repair it, although he said he would order the replacement part and perform the repair if so desired. We decided to buy a new dishwasher. I will certainly use this company again for appliance repairs.

They take VISA. Their technician was extremely professional and a pleasure to have at our home. They fixed the dryer and left the room clean. I highly recommend that people call this business first. While we were in distress over our appliance they rescued us. No lectures or stress just highly professional and pleasant to work with.

I called on a Sunday because this was the only company that said they did repairs on a Sunday. I was disappointed that no one called back that day, which is why I gave them a B for responsiveness, although if given the choice I would have graded it B+ or A-. I was called the next day and when asked when I would be available, I said "NOW". Jerry (on the phone) said we'll get someone out to you right away. Keury was here within an hour. He diagnosed the problem as a broken tube from the water filter tube to the ice maker. He had the part and changed the tube within a half hour. He checked to make sure the water was flowing into the ice maker. He also cleaned up the area that had been under and behind the refrigerator. He was very nice, very professional and knew what he was doing. He wrote out the invoice, giving me the $25 coupon discount. I thought the price was fair and I paid.it willingly.

I found the freezer defrosted. Went to my computer to log onto Angie's List and found this company. Called and had a repairman at my home within a half hour. ( this was almost 5:00PM on a Friday afternoon!) He diagnosed the problem, explained it to me clearly including possible costs and then with my approval fixed it and cleaned the back and underside of the fridge. He also cleaned up after himself completely. I am very pleased.

Motor needed to be replaced. Not worth the investment to repair

I said it on above in the Provider/ company name. I will try others. Thank you, James Britton

The technician quoted a price of $295 to replace a circulation pump (which class the motor) on my dishwasher. Of course I understand that there's labor involved, and he has to make a living, but I think this is rather steep, being more than twice the retail price of the part. So I declined, and he charged $65 for the service; fair enough. But note that their site says that seniors get a 10% discount. He claimed that this doesn't apply to service. Well, I couldn't find this disclaimer, the site just says "seniors, 10%". Other than that the guy was friendly and showed up promptly.