GEORGIA FLOORING OUTLET

We had this company put our floors down and they did a very unpleasant job. I contacted the business and they didn’t care to fix the issues . They also didn’t respond to the better business bureau’s request. Not sure what else we can do to receive the customer service and quality we paid for and we’re promised we would get . Unacceptable

If I could give a zero review I would. They installed the carpet in my newly built home in 2016. The carpet was delaminating 30 days after move in. They installed it on top of construction debris. I had nails under sticking from carpet on my stairs on move in day step on which I injured by foot. Then lets not forget the debris I have been vacuuming up for years. I called immediately after move in to report the issue to the builder and the carpet installer Ga Flooring Outlet both saying the would look into it to resolve. They keep advising they were coming out to home never came. Christmas 2016 still no resolution or stop by. Been calling Ga Flooring and Chris Gatlin since 9/2016-1/2023 still trying to get warranty info on carpet so I claim could have been filed due to they clearly knew the carpet was defective since it was improperly installed, Cut too short for tucking so ripples in areas, also they have chucks of carpet missing due to most likely cutting with a dull blade so I can actually see my concrete flooring and wood flooring underneath due to a chuck of carpet is missing. Carpet fibers been receding in carpet since move in day. My carpet is literally receded so far back its past the nail tacks they lay to place the carpet on about 3 inches back so you see pure concrete slab. I had to put a carpet runner over area so people would not injure themselves.Oh the kicker my kid is special needs with asthma and allergies so just imagine moving into your brand new house only to find carpet has this debris coming from it as you vacuum triggering your child's asthma. The backing of the carpet literally has deuterated since day one. I have not gotten one resolution from Chris Gatlin, Ga Flooring aka Holcomb Distrubutions, June Holcomb, Franklin Holcomb since I been reaching out via email, phone, even Mr. Gatlin cellphone and they will not address or respond anymore. So yes the review prior left are correct if you have an issue no contact made. There is no integrity here. But when you look on their company website it say "we take responsibility serious "? Where because you haven't taken this issue serious at all??? Word are meant to be stood by not just spoken. Save you money and get services somewhere else that will appreciate you business. This is not the place.

i have been trying to get my floors repaired for over a month and dealing with the manger is no help—he is just as useless as the others!

After nearly ten years of nothing but hassle from our fancy tile floors, we decided to make the switch to vinyl based on recommendations from Chris and the team at Georgia Flooring Outlet. They did an outstanding job with the installation and just like they said, it looked every bit as good as the tile--but with no repairs needed! Best decision we ever made and after more than a year, it looks like brand new and no problems whatsoever. We have even made the switch now to vinyl for our wood flooring with the same results. Highly recommend this long-standing Georgia company for home or business!

Chris and his team have laid carpet and tile and added engineered wood in 2 of my homes. This time they sanded and refinished all the hardwoods in my downstairs area. They were careful to protect my belongings and limited the amount of dust generated. This could have been a very messy renovation, but in stead it was simple and painless. I fully recommend the guys at Georgia Flooring Outlet!!! I'm sure you will be as happy with your projects, as I have been!

It was very good, timely and good quality and pricing!

Great customer service. Beautiful selection for every price range. Fast in scheduling - on time (actually a bit early in the morning!) installers arrived and the wood floor guy worked until later in the evening to make sure it was all completed same day! VERY Please with this choice in providers! HIGHLY Recommended!