Window World of CSRA

This company came out in 06/28/17 - as of this writing, on 10/28/19 my windows still are not installed. When I signed the contract, I was not informed of the 12 week lead time to install the windows. When I asked to cancel the contract due to this fact, the office manager was EXTREMELY RUDE to me. Every single contact with them has been rude and unpleasant. They have $1118.00 of a widow's money, I've tried to contact them, I've written reviews ... CRICKETS. NOTHING. This morning, they randomly show up at my from door. I explained to them that I didn't call them but maybe a friend that I had been complaining to about the situation could have. Upon investigation, she did; however, THEY did not call the number on the contract to confirm the appointment - if they did, they would have known that I didn't schedule anything for this morning, 10/28/19; and, that I most certainly wasn't going to give them anymore of my money due to the fact of the manner in which they've conducted themselves. So, they show up randomly, tell me to wait, they leave without saying a word. That's this company!!!

It went very well, they did an excellent job. Showed up ahead of time. Completed the job in less then a day. Kept everything very clean. Will use in the future for any other needs. Highly recommend Window World.

The technician was prompt, very knowledgeable, and completed the project in a timely manner. He recommended to check on a possible active warranty on the window. Fortunately, the window was still under warranty which saved us several $$$$.

Chose this company from five we got estimates from. They were right in the middle price-wise. Chose based on combination of price, product and sales presentation. There were some issues with scheduling installation, but all was resolved. Had to have someone come back and fix a few minor issues. We have been very happy so far.

Chaulking around the windows was smeared. Installer was suppose to return to check for gaps but never did. Called the company and they are suppose to correct all the flaws. I will retract my comments once the problems has been corrected. Problems were corrected and I was pleased with the new workers and the finished product. They ask if I was pleased, and the windows now look really nice.

The project was outstanding from the beginning. The sales representative was on time. He was very knowledgeable about home construction. Prices were printed on the order form. There was no fooling around about pricing. Tiffany always answered the phone courteously and kept up on the scheduling and delivery of the windows. The project finished OUTSTANDING! The Two installers were simply Fabulous. They did a great job installing the windows and washed the windows after installation. They had all the tools to complete the window installation and the windows look Great. The installers cleaned up inside and outside of the House. Great job!

The first order of windows were measured short, too small. Mark immediately placed the order for the correct size and installed them the first week of March. Project took a little longer than I expected but when it was complete, it was done right. Very happy with the service and the installers. I now have windows that open in my dining room for the first time in 13 years and couldn't be happier with the style. Mark Burch did a great job in guiding me to the style window I ordered.

Our Sales Representative, Mark Burch, came at the agreed upon time to provide an estimate. He then arranged to come back with an installer to confirm some details and make sure he could deliver on the project as promised. His follow through from start to finish was excellent. There was a bit of a delay for installation with holidays and inclement weather but we were apprised of this. The installers were in and out without incident and clean up was excellent. There was a problem with engineering a sliding glass door and they informed us of this and apparently reordered twice before they were satisfied with the quality of fit. To be honest we could not detect the problem but were appreciative of their attention to detail. There was one crack in a window that developed shortly after installation which was quickly responded to and replaced with no complications or problems. We are very satisfied especially after having a negative experience with the two other estimates we received before going with Window World. Also, the proposed refitting of the breezeway was a better design than proposed by the other two companies and the cost was about 1/2 of the highest bid.

Brought energy cost down. No more rattling. Did a good job.

This is the reason I subscribe to Angie's List, to find quality companies like Window World. The company has been around for many years, and the local franchise has installation techs that have been on-board for years. To me, that's a sign the company is good to work for. Starting with the first contact, the rep brought over samples of window glaze with a heat lamp & Crookes radiometer and vinyl siding for demonstrations. There were no high-pressure sales tactics by Mark our rep; only a recommendation for the products that would be right for the house, and not what was most expensive. After that initial contact, my wife and I took a couple weeks to decide and gather other estimates. It was no contest. When it came to estimates and tax considerations, and quality of work, Window World has them beat. The removal and installation phase was methodical and thorough. Attention was paid to detail with verbal progress reports periodically. Any questions I had were answered. I was told the installers, Tyler and Truit (sp?) have worked together as a team for the company for years. They handled every aspect of the contract with very good results. They cleaning up daily, and covered unfinished areas if it looked like rain was coming. Which brings me to one of two suggestions when it comes to having work like this done... We held off having the work done until the fall because of seasonal plants around the house and because of pre-existing termite damage that had to be dealt with. However, the termite damage repair (by Borden Pest Control) went on far too long, and not done correctly as the Window World installers discovered and amended. The consequence was having work start when it was too cold, (especially in the mornings) to work with vinyl siding materials. Tyler managed his time well by doing other things like metal fabrication in the freezing weather, but there was only so much that could be done until the temps got warmer. To add to the freezing weather issues, there were many consecutive days of hard rain. He apologized often and said a job like this would normally take a fraction of the time, but there really wasn't anything that could be done about the weather. Botton line: Look forward a couple weeks to see how the weather is going to be. The other suggestion is, if you can afford it, to have all the work, (siding, windows, doors, etc) performed on one contract. There is a preferred, logical, order of work to make things easier on the installers. There was a package discount as well. Overall quality: I expected the outcome to be good, (given what we had on our residence already), but the result was far better than I imagined. We haven't had a warranty work request yet, but if or when that time comes, it shouldn't be an issue. It appears they are prompt at answering warranty calls in reading other posts. I will update this post to reflect any warranty work. Price: Initially, there was some sticker shock in all the estimates I received from different companies. But a little research showed this was a good price. There were no cost adjustments on my part, in the work outlined on the estimate and contract. Case-in-point: Grovetown unexpectedly, and considerably, raised their permit fees. Window World assumed that added cost. Lastly. if there was any question on building materials specified, Window World gave me the benefit of the doubt. They did have very low interest financing available, but if you can swing it, use a points-based Amex and pay it off at the end of the month for added bonus. Payment was made with 50% up front, and 50% upon completion and inspection. Afterthought: The rep and installers gave suggestions when asked, for color and material styling to make a home look updated. This was very helpful. Update (April 2015): All windows, doors, and siding working as they should. Still very happy with the quality of work.

Job went well. Some weather issues delayed installation. Very friendly and professional workers.

Window World did a good job overall. After an initial problem with one of their sales staff not showing up for appointments,, I contacted their office and they immediately had someone else contact me. There was no pressure for me to purchase anything else other than the 4 windows I wanted to replace. The windows were delivered in the time frame they said. I was impressed with the quality. The Window World installer showed up when he said he would. Unfortunately the weather would not let him finish that day and he made an appointment to come back. He did get the windows installed on the first day but did not get the trim complete on the outside here fore I did not have to be at home on his return trip. The only real issue I had is that the installer did not show up on the day he said he would on the return trip but because no none had to be home because he was only working outside it did not have any effect on my time. He did return and completed the job and it was extremely well done. I am very impressed with the quality, workmanship, and they way the installers left everything clean. I highly recommend Window World.

They did a great job! They were polite and worked diligently. They cleaned up everything so well.

All went reasonably well. Their back log and an incorrect measurement cause a tolerable delay. Installers and Sales Lady were highly professional.

They were the most professional of all the contractors I spoke with. We needed them to measure the windows at the rental property and then meet with us at our home to discuss options/prices. For some reason most contractors insisted on us being at the rental property at the time of measurement... We received a great report from our tenant regarding professionalism, and the windows looked great when I inspected them several weeks later. They were great to work with, they were very competitive on price, and the windows have a lifetime warranty. I'd highly recommend them.

They were excellent. They have the best price in town. They did all the work. They did what they said they're going to do. They cleaned up after themselves. They were good guys. My wife was home and they explained stuff to her; never take advantage of her and they were nice to her. It was a pleasant experience and I definitely recommend them. They were half the price of the next lowest company just for the siding. They were basically cheaper. Everything seems to be top notch right now. It looks good to me. They made themselves available whenever we wanted to. They were very professional. I can't say anything better than that.

Crew arrived on time and explained their work plan. They were very professional and cleaned up inside as they moved from room to room. They worked 13 hrs. on the first day and came back for a few hours the next to tie up loose ends. The windows look great and have a lifetime guarantee so we are very pleased.

We are a repeat customers. Window World replaced our windows several years ago. As with the first job they were very professional . They did a great job and cleaned up when they finished. Brenda was easy to work with. Would use again. Rated A+++++

We purchased a house that had older single pane windows, no screens, no storm windows. Not being able to open windows for fresh air was frustrating. The house also had three sliding doors leading from the family room and they were old and discolored. After speaking to the representative, we determined we could replace one of the sliding doors with a large window. The crew showed up on time and the work on the windows went very fast. Once started, the workers didn't quit until the majority of the job was done and it was getting dark. The sliding door we replaced with a window proved a bit of a problem because leaking had caused some rot in the floor. Plus the glass replacement was not tempered and had to be reordered. Our carpenter came and repaired the floor and the new window delivered and installed. In every step, the Windows World acted very professionally, answered all questions I had. The installers were polite and tried to be as non-intrusive as possible. They cleaned up every trace of their work before they left. We anticipated an energy savings from the new double-paned windows and it has been substantial. In addition, we benefited when the ice storm left us without energy for four days. We would have been much colder if the old windows had still been in place. We appreciate the quality of the windows and ease in operation and cleaning. We have recommended this provider to any acquaintances thinking of window replacement. We truly believe that our home is much more comfortable now plus new windows and doors enhanced as well as added value to our property. We are very satisfied customers. And we are enjoying the fresh air once again.

The new windows from Window World were effective in stopping the air leakage to/from the house/outside as well as blocking noise from outside. Their price wasn't my lowest bid but I decided to go with them because after much discussion and communication with Gary (my salesperson) and Megan (in their office), I felt I could rely on them to do a good job. And they did. The installation went smoothly and quickly and I am a happy customer. .

Great. Window arrived when promised, installers arrived when scheduled, shutters came in the wrong size but sales rep, Brenda, handled immediately and went out of her way to make sure we were satisfied with the replacements. Overall, very professional company, quality product with fair price. After five estimates and learning more about windows than I ever wanted to know, I am completely satisfied with my decision to use Window World!

They came in and I was very pleased with the gentleman that came out. He showed me the material and explained everything. It was tough to choose between him and the actual provider that I hired, he was a local guy. Window World of CSRA quoted me $4,889 for windows and $7,958 for siding. I was satisfied with the product, price, and presentation; the reason that I went with someone else is because it was a local person. They were pretty fast and the guy was very professional.

They're great and very professional. They've been very nice to talk with. They were there pretty much on time. My husband was very impressed with the representative that came out and talked to him. My husband was very pleased with them. Some friends of mine down there recommended them.

Great price. Quality work by installers. Rained out so they came back on July 4 to finish. Cleaned up well as they went along. Polite. Would definitely use them again.

Recently, my brother had a large picture window replaced at his home. He was happy with their work and referred the company to me. Brenda, the salespserson, came to the house to give me the details of the estimate she brought with her. She had all of the colors available as I requested for the trim outside. I had already visited the showroom to pick out the types of windows that I wanted. After measuring the windows. Brenda left and advised it would be about 3-4 weeks when she would call back and make an appointment for the windows to be installed. This fit in with my schedule ,as it needed to be a Saturday for installation. I did have to call and cancel for another day, but that was fine with them. They were very courteous. The two installers arrived on time, and were able to complete the work in the time estimated-4 hours. I was pleased with the profesionalism of the company and with their work. I will use them again when I am ready to have the other windows replaced. I have since recommended them to another friend.