Window World Of Atlanta

Window World of Atlanta was supposed to have one of their reps, James, visit at 12pm on 11/20/2023 to give us an estimate for replacing the windows in our home. When we still hadn’t heard from James at 12:15pm, I phoned Window World to ensure I had the correct date/time for our scheduled appointment. Olivia confirmed I had it right and informed me she would contact James and have the him call me immediately. James called 15 minutes later to inform me he had a personal situation and would not be coming out, but would be happy to reschedule. My wife and I rearranged our day for this event and could not believe the callous attitude their representative displayed towards our time. While I understand “stuff happens”, what possible excuse could someone from the company have for not calling, texting, or emailing prior to our scheduled meeting? There are plenty of window companies out there who want and deserve your business. Window World of Atlanta is not one of them.

We hired Window World to replace 17 windows in our home. Most of the windows are ok, except for the one in one of the bedrooms. It was a triple window – 4 pane picture window in the center with a regular double paned window on each side. WITHOUT TELLING US, they resized the entire configuration and replaced it with a huge 5 pane picture window and two much smaller side windows. My original roller shade and mini blinds no longer fit. Since this new window is so large and the side windows are now so small, standard off the shelf window coverings at Lowe’s don’t fit and I had to order custom made treatments from them for $500. Window World admitted they made a mistake in their measuring algorithm but will not reduce the cost of what they charged us to help offset our shade and blind expenditure. I do NOT recommend this company.

Window World Atlanta is the Best We just had twenty-three windows and a door to our deck replaced by Window World Atlanta, and we endorse this firm wholeheartedly. This was a whole house installation, and we cannot say enough good things about the whole Window World team. Use them! We received five estimates and not only was Window World the most cost-effective, our salesperson Sean P. was the most knowledgeable and upfront. We were very particular about not wanting tinted glass and for Sean P. and Window World, this was not a problem. Untinted glass presented a huge problem for all the other firms. After we placed the order, we were kept up-to-date as the windows were manufactured, shipped from the factory, arrived at the warehouse and finally scheduled for installation. Our installation team consisted of Project Manager Shane D. and Pedro and his crew doing the install. The crew arrived on time around 2:00 after working another project and then worked steadily until we were satisfied at 8:45 that evening. At one point around 7:00 in the evening, the door installation required two seven foot lengths of trim. Instead of reusing the old trim that would have left a ¼ gap at the floor, Pedro sent his men to purchase new trim so that the installation would be done right. Every member of Pedro’s team knew exactly what to do. There was no wasted motion, no conflict and no confusion. When the installation was complete, the site was left spotless including sweeping up, picking up and even vacuuming all construction debris from my house where necessary. Window World provides an extremely high quality product that is backed by a lifetime warranty covering every aspect of their product, and it is fully transferable. All we can add is that we are thrilled with our new windows and door, thrilled with the level of communication, thrilled with the installation and thrilled with both the Window World family and their product. Window World Atlanta is quite simply THE BEST.

I’m writing this in utter exasperation. I wish someone had warned us 6 months ago that this company shows absolutely no concern for the quality of their work, their reputation in the community, or the satisfaction of their customers. We signed a contract in May to replace siding, windows, gutters, and fascia. It is now 6 months later and the work has still not been completed right. It has been on us since day one to reach out and follow up with numerous WW reps, each of whom has shown a reprehensible lack of accountability that is astonishing to say the least. We are hoping that exposing them in this public forum will warn off unsuspecting victims from this disreputable company. Seriously, if you’re considering hiring Window World, save yourself months of frustration and stress and think again. Happy Thanksgiving!

They were not organized. They have to come came out a couple of times because they weren't parepare and they don't have the materials. And I have to follow up a couple of times as well just for them to finished the job.

Their customer service is excellent. The product is great for the price point. The customer complaint resolution was positive. I would use them again and recommend their service.

Window World of Atlanta sent 2 men to install 14 large windows in 5ish hours. This is after multiple pleads to schedule a morning appointment as we expected it to take all day. Our requests were firmly ignored and their crew completed only 4 windows before dark. Now in an attempt to rectify the situation they are trying to offer some sort of discount on an upsell which is truly insulting. From the multiple customer service touches we've had, not one has been pleasant. The job is scheduled to be completed next week which involves extra time off work, time we really can't afford to give but we've basically been told "Mistakes happen, would you like to buy more stuff?"

Had a great experience with Window World. We had fourteen original 1968 windows which were non functional. The salesman Chuck was very thorough in answering all of my questions. Alex and his crew were great during the installation of the windows, cleaned up after themselves and were very polite. Julie checked in afterwards to make sure everything went as planned. It took less than three weeks from the time I signed the contract to the time the windows were installed. That may not be the norm, they told me it could be 6-8 weeks for the windows to be manufactured. I was expecting everything to be done by the end of October but now I have the entire month to enjoy the beautiful weather since I am now able to open my windows! I have heard of people having issues with warranty work down the line, so that remains to be seen, but so far so good!

all went well, on time and professional

went well as scheduled; clean-up went well

Very good quality windows, responsiveness by the company very good. Be careful with which installers they send, we had one who did the job as if it was his own, went the extra mile. Front door was delayed and they sent another team which were extremely shoddy, rude and unprofessional. When I called they immediately sent the supervisor, removed that team and sent the original team. Very satisfied with the windows.

Horrific. Numerous sub contractors assigned to complete botched work. None showed up with materials to complete the job And they were actually pathetic apologizing for being given incorrect instructions and materials from WW. This happened so many times we finally gave up waiting and begging for this work to be completed. I wrote the CEO of WW months ago and have yet to hear from anyone. Appointments were cancelled at times and sometimes late but that is understandable as we are located in a remote area of the service district. My next step will be to contact The Georgia Governors Office of Consumer Affairs but I must tell you, it will take days to compile this complaint with the facts involved with this complaint.

So far, this is a fiasco. No one representing this company arrives anywhere close to the scheduled time. For example, the person sent to verify the measurements of the salesperson didn't call to tell us he would be late until 45 minutes after he was scheduled to arrive. So, he didn't arrive until 2 hours after the appointment time. The installers did actually reschedule their arrival time for the first work day, Thursday 12/11/14, because they needed to complete another job. However they arrived 1hour and 45 minutes late on Friday. And, as I sit here waiting, they are already 40 minutes late, Saturday 12/13/14. As for the person sent to verify the measurements, he was not very professional. He even questioned my relationship with my husband after I finished a brief phone call with him while he was at work. I simply called my husband to check if he had any questions or concerns. The man even suggested my husband may have another woman in his office...and all that a comment like that would imply. He gave me a lot of "lip service", saying how he could do our job in one day by himself. Note: he is not installing our windows. The installers that are TRYING to complete this job are very polite, courteous and professional. Except that they can't arrive on time. As for the quality of the install, I'm still waiting. Hey! They finally arrived! Only 55 minutes late! A record! Oh. My crew of 2 is now only 1. The 2nd man from the first 2 days is celebrating his birthday. His mom made plans. You never mess with mom. However, the other guy coming in to help is supposed to arrive later. How is 1 person supposed to install a picture widow that is approximately 56" w x 80" h by himself? Not to mention the 5 8' wide sliding doors. WHAT WE'VE EXPERIENCED SO FAR: Day 1, Thursday. The 2 man crew arrived and started on the only single window to be installed, in the basement, ground level, easy place to start and find out what would need to be done to remove 40 year old wood frame windows. Window World's company approach is to just chisel out the old frame until the window sort of fits. The lead installer did work on the first window for a long time, trying to figure out how the replacement size was measured. After a while, he walked off to call his supervisor. When he finally managed to contact his supervisor, there was a long conversation. The installer told us that he would prefer to remove the old window completely, reframe the opening to fit the window, and subsequently install the window in square. BUT, that is not what will be done. That costs more money. We have 7 other new windows in this house. 1 installed by my husband and my 72 year old dad. 2 framed by us and the other 4 replaced and installed by another professional company. Window World's price is exactly the same as 2 other companies quoted for our 40 year old home. So our first 4 windows were replaced properly (removed old windows and reframed), and at the same price as Window World, but Window World won't reframe the opening because of cost. Interesting. Day 2, Friday. The 2 man crew arrives 1 hour 45 minutes late. My husband's 2nd day off work. My husband calls a company representative. More lip service. More seemingly endless chiseling to TRY to make the other windows fit. There are 2 double windows and one triple ( 3 windows attached to each other). They are certainly NOT square. They aren't all level. How will they operate when it's warmer than 40 degrees outside and there is expansion? The installer now seems worried that we aren't happy, and with good reason. He says it will look good when they're done. I'm more interested in proper installation and insulation than looks at this point. The installer did some sweeping and vacuuming with our shop vac. We had to sweep up and vacuum up all the rest of the wood chips and shards from the chiseling so my 7 year old could go to the bathroom at night without getting a splinter. We had to tuck sheets and towels around all the windows since they're not finished. 30 degrees outside. I didn't want my daughter to freeze. Since the windows were not framed, there are huge gaps. Yes, the windows are manufactured with foam insulation around them, but that foam doesn't insulate anything if it's not touching framing. I can reach around the frame with my fingers, past the foam, to the outside of the window frame. I can also see daylight around the frame. So it is 10:50 on day 3, Saturday. My husband is helping the installer try to reframe the 2nd picture window. Yes, my husband is having to install the windows now. It is now 2:30. The other installer won't be here to help until 3:00. The installer here is finishing off the exterior of the windows alone. I'm curious to see how the large gaps will be filled/ covered. UPDATE The second installer arrived late Saturday and started finishing off the interior window work. We were originally told that they don't spray foam, but the second installer did spray from inside. He had to. The gaps around the windows were big and uneven. The trim work inside was finished and caulked. It looked good when completed, although my husband pointed out that we would have to paint the new trim after the salesman said everything would be completed, including any painting. Both installers worked until 7 pm, cleaned up and left around 7:40. Sunday, day 4. The lead installer said he had another job to complete and would arrive at our home around noon. He called at 8:50am and asked if he could come finish our job. He and his crew (3 total) arrived at 9:30. They started replacing the sliding doors. We had 5 old metal frame sliders to replace. This work was more straight forward than the windows. Just rip out the old slider frames and install new frames. We were fortunate that there was no rot or insect damage to any of the wood. However, the installers did not insulate around the slider frames. In fact, the lead installer didn't have spray foam on his truck. My husband grabbed the few can we had in the basement and foamed the sliders in the living room himself. What good are insulated doors if the frame isn't insulated? The old sliders at least had fiberglass insulation shoved around them. At this point it was late afternoon on Sunday and there was still so much that had to be finished. We decided we would buy more low expansion window/ door foam and insulate the other 3 sliders ourselves later. We took lumber from our garage, ripped it down on our table saw, and my husband trimmed out the 2 picture windows by the front door. The crew worked late with spotlights to finish trimming and caulking the exterior of the sliders and picture windows. They left at 9:30 pm! We were not happy with the late hour, but we had no choice. We had work and school on Monday. The job needed to get done! Monday. My review of the install had posted with pictures. To say that Window World was not pleased would be an understatement. My pictures simply showed how the installation had proceeded. No, they were not pleasant; however, they were what we witnessed as part of our install. Again, this experience was not our first window replacement. It can be rather startling to see the difference between one company's installation method and another's. Arrangements were made with our installer and an upper management person to resolve any issues and finally complete the job. Tuesday. Carter arrived at 11am as scheduled. He had already had numerous conversations with my husband about our expectations and what needed to be completed. The installers arrived late, at 1, to finish caulking and take care of cleaning. A screen on our porch had been accidentally torn, which they also replaced. Everything was finally fished at 2:30. DONE!!! Overall, we can't overlook the discrepancies between the sales pitch and reality. Not just from the salesman, but also from the representative who double checked the measurements before the windows were ordered. We also can't overlook the differences between how one company completes a job and another. We certainly appreciate the customer service we received at the end of our install, but can't help but wonder if it isn't all because of this review. The finish work does look good. And, as you can imagine, the new windows and doors are a massive improvement over the sad old windows and doors.

Everything was on schedule. They were here when they said they would be. It didn’t take long for the windows come in. They called us a few days before the window came in and asked when was a good time. They fixed the problems when they took out the old windows. I was satisfied with them. They did exactly what they promised when the dog scratched the screen and replaced it. They also replaced a window right away that had a crack in it at no charge. They impressed me the most with their demonstration on the how the windows work. The heating bill went down in the winter and electrical bill went down in the summer. They called us right back anytime we called .

I'm nearing resolution on some issues from my earlier review and will update this and ratings at that time.

Terrible experience. I was scheduled for installation on June 26. Was told they would be here between 9 & 11. Never got a call and I repeatedly called that morning. Finally at 11:30, I got a call that the trailer had broken down and they weren't sure if they could make it. So I stayed home until almost 2:00 and then they called and said they could not come. Of course the next weekend was July 5 and they were not working. I rescheduled for July 12. They were to be here between 9 &11. Again, I waited. No call. At 10:30, I called both the store and my salesman. Never got a return call. Then at 11:00, they showed up (no phone call). The installation went well and the guys were very nice. They failed to bring my screen and there is a stain on the door. I called to schedule them to clean my door and bring my screen for today, July 26. No one called yesterday to confirm and here I sit, waiting, as they are to be here between 9 & 11. I called the office today, which is to be open on Sat., between 9&1, once again leaving a voice mail. So far no return call. I am so disappointed in them. I ordered this door in March and have been extremely patient but the service has been horrible. I advise you to be very careful with them, as the salesmen are very smooth and will tell you what you want to hear. I still owe the other half and have gotten not only a phone call but also a bill. They obviously are very prompt about collecting. This will not be paid until I get installation completed. Update, just got a call. Truck is broken down so they won't be here today. Jason said he personally will come by on Tuesday evening to bring screen and get stain off door. I will keep you updated. Update: finally got my door installed correctly after about 3-4 more incidents and to my surprise, they gave me my money back and the manager called me and apologized. Even though it took almost 6 months, the company made it right.

I am very happy with the salesman who came out to give me a quote on windows. It was the cheapest and the product sample looked the best. I have ordered the windows, which will be installed in about a month. I will review further once I have the install, but so far, I'm glad I chose this company.

Great. The person who gave us the quote was a little goofy, but was pleasant and adequately knowledgable. No high pressure to sign a contract same day for a discounted price like another company we got a quote from. All prices clearly layer out on a sheet as opposed to the person giving the quote clacking on his computer for a while then coming up with a total quote without a price breakdown for individual items. The windows took about 3.5 weeks from the time of order to come in and window world was able to schedule installation soon after on a day that fit our schedule. The windows all went in on 1 day and the garage doors on another. The price was very reasonable and much cheaper than other places we looked at and we don't feel that the quality of the vinyl windows with the energy efficient bells and whistles was of any less quality. Plus we totally love our new bay window. With the money we saved from choosing window world for the rest of the windows, we splurged on the custom bay and the new garage carriage doors for the same price the other companies wanted for the windows alone.

I was scheduled for service from 9 to 11 am, and the provider notified me at 8am the morning of the appointment that they would be late and estimated timing would be 11. Installers didn't arrive until 12p and upon initial inspection told me that the measurements the Sales guy took were incorrect and they wouldn't be able to install the windows without the possibility of damage to the drywall. The operations manager then had to come to the site in order to confirm, adding another 30 minutes. He said the windows they ordered would be able to be installed without any damage and to proceed. Workers left my condo with debris dust trails from window to the front door. Quality windows though.

We received a quote from window world to replace 17 windows in our home. The salesman was punctual and friendly. However, he did not offer us options on the window series or style. He also did not give us any information on the windows numbers or ratings. We later found out they were not as good as others offered. The price was one of the best we received but we didn't feel that quality or professionalism were as highly regarded as other companies. They seem to focus more on low prices to sell in volume.

Window World (WW) started off great. I had used WW previously on a house I owned in VA Beach and was very pleased with the company. After moving to GA, I decided to use WW of Atlanta for replacement windows in a newly purchased home. The salesman promptly came out and measured my windows, providing me with a cost estimate. Once I agreed to the work and signed the contract (via email), an order was placed. It typically takes 6-8 weeks for the windows to arrive once they are ordered. However, WW agreed to rush the job since I wanted the work complete before moving into my house. They were as good as their word and all but two of the windows arrived and were installed in ~5 weeks, which was great. I have no complaints about the initial installation, which occurred over a three day period. However, it has been over 2 months since the initial install and the job is still not complete. It took weeks for WW to receive and install the last two windows. When the installation team finally arrived, the lead installer said that he was not told that the windows needed to be wrapped (the two new windows and one window that was not wrapped during the initial install.) While installing the two new windows, the inside trim was destroyed. The rep didn't have replacement trim and said that he would be back out to replace the trim - all I would have to do was paint it. Ugh, I didn't sign up to paint. After discussing the matter with WW's office rep, I was told that I would not have to paint the replacement trim. The installer was supposed to come back two days later to finish the job, but never showed and no one from the company called me. Later, when I called WW to inform them of the reps failure to show, they said he had a family emergency, so I was willing to cut WW some slack. However, no one called me back to reschedule, so once again, I had to call the WW office. A few weeks later an individual came out and replaced the trim, but did not wrap the three windows. That job is scheduled to happen next week - we'll see. Bottom Line: I like the windows, the initial install went well, but the job completion / follow up has been terrible. I paid a LOT of money for these windows and expected better service.

Everything went ok. Customer service was top notch. Installers were very nice. Price was reasonable. However , with this freezing and windy weather, I've noticed that all the windows are leaking air. And I do mean "leaking air". So I called window world and their awesome customer service reps scheduled someone to come out this Friday to check everything out and to see what they can do to fix this issue. I actually have 2 bay windows totaling 16 windows plus 3 sliding doors that I wanted to replace thru window world, but now that depends on how things go this Friday. Will keep ya posted!

There are lots of window sales folks out there that make their product and warranty sound like the best in the business. This one documented it well, had a great guarantee and did not disparage the competition - a sign to me that they are not too worried about them that they have to put them down (much like the others I talked to). The price was great when compared to other energy star windows from established stable companies. A side note: I had excellent windows put in at a past house with an "excellent" warranty (for a much higher price) but the company went under locally and will not honor warranty any more. The windows were ready in the advertised time frame (6 weeks) and they got them installed at my earliest available date (2 weeks later). The installation people were professional and quick taking about a half day with 2 people. They hauled out all of the old windows and trim and basically made it look presentable inside (other than a bit of vacuuming to do). The windows perform well and are easy to operate. I am going to replace a few more windows within the next year and will likely use them again.

I really do like them. I was really pleased when they were finished. One person came out and showed me the windows and then the crew that came out finished the windows.

I was very happy with both the installation and the follow-up customer service. Several years after the installation, one of the seals failed, and they replaced it free of charge.