The Clog Dawg, Inc

Tim was kind, knowledgeable, respectful, patient, and cleaned up afterwards. He helped me identify steps to avoid a repeat situation.

Wonderful experience with this company!! Very professional and knowledgeable. I would recommend The Clog Dawg to anyone in need of plumbing services!! I will be a lifetime customer for sure!!

Everything went really well.

Scam!!!! 0 stars! Do not recommend. Called them for an exterior drain that was draining slow. When I called and made the appointment, I was given no price- just told them we were selling the house and needed it cleared. They sent a guy out to jet the line. He comes out and tells me it’s $650 if they use their machine because it costs $10k to buy but not to worry, “it would blow the paint off the side of your house”. He talked this machine up so much that I had to ask if it was going to damage the drain pipe. Oddly he did say if there were tree roots we would still be charged, even though there are no trees close to the drain line. I reluctantly agreed because we had to have it done to sell our home and needed it fixed asap to close. He starts with the machine for 15 minutes before declaring there are tree roots and ending the job. Charged us $650 and left. The drain was left draining no better than when he started. This didn’t sound right, since he didn’t have a camera or scope to see any tree roots or debris in the pipe. We dug up the pipe and found no tree roots, just some dirt over the end cap that was causing it to drain slow. I called and let them know that and it has been under review for two+ weeks now. Don’t give these folks any of your money.

I called Clog Dawg Plumbing a few weeks before needing plumbing work done in my Kitchen. This was one of 3 companies I quoted for the job. Kenny quoted me low end $450 high end $900 after a detailed discussion on the phone of what I needed done plumbing wise to help complete a kitchen renovation. After the conversation, I texted him pictures of the current state of my kitchen to give him a visual of the scope of work needed. We discussed him or someone from his team would install (1) a new faucet that I was supplying, (2) reinstall a previously used garbage disposal – that was 1.5 years old, (3) block off additional 2nd used pipe for other side of sink not being used anymore and (4) reconnect the dishwasher and that the new sink would already be installed with the new countertops before their visit. When George the plumber arrived on Christmas Eve 12/24/2020 and completed his assessment, he quoted me $1,785.00. I was astounded how the quote could increase almost $1,000 more than what I was quoted initially. Plumber George informed me that he was told by Kenny that only a garbage disposal was requested in the scope of work. Part of this quote, George stated that the disposal I had available for them to reinstall didn't have “all the parts” needed and that I would be required to purchase a completely new garbage disposal for him to install. Since this work was completed, I spoke with the contractor that un-installed the sink/garbage disposal from the kitchen demo and he confirmed nothing was “missing” and even it a parts were “missing” that those parts could be purchased at Home Depot for $10-$15 and there was absolutely NO reason why I would have to purchase a completely new unit. This was just one more way for the company to take advantage of me and make more profit. Their website even states "text a photo of your issue for a free quote". As the induvial representing a company to gives quote, I am confused how Kenny how could be so unaware of correct pricing. This is a classic taking advantage of the customer that had no other options at that point of them being on my property Christmas Eve. It is not only bad business, unethical, it is also price gouging. The prices quoted on Christmas Eve (totaling over $1000 higher than quoted weeks before) … Install new hot and cold water supply shut off $650.00 install new garbage disposal (new unit and labor) $325.00 install faucet $285.00 install dishwasher $525.00 After disputing the dramatic increase in pricing, Kenny offered $100 off bringing the total down to $1,685.00. I obviously begrudgingly took this pathetic offer as I was stuck with this company if I wanted to have a working kitchen on Christmas day. Not once did Kenny acknowledge or apologize in his miscommunication with me on pricing or not communicating what was the real scope of work to the plumber George. They did waive the 4% credit card charge at the end when payment was rendered. If they would have charged the earlier lower quoted price, this waived fee would have been irrelevant as I had the cash to pay for the original quote. On top of being over charged by this misleading company, they didn’t even complete all the work agreed up. When they arrived, my dishwasher was property mounted to the countertop. The dishwasher that has been screwed securely into the new countertop before this company arrived was never securely locked in when George and the other plumber “completed” their plumbing work. This was not discovered till later that day, when I went to load the dishwasher. I had to pay someone else to come after Christmas to securely lock in the dishwasher. There was no way I was reaching out to George or Kenny to have this completed by them as I was unwilling to allow deceptive individuals back in my home. Now this is my mistake to trust Kenny and the company to even semi honor their quoted price and I failed to get a quote in writing before their visit. This company saw a woman trying to manage a home project the day before Christmas and was dishonest and took price gouging to an extreme. With two workers being in my home on Christmas Eve to complete this work, I don't have the ability to know who, but two of the wrapped presents under my Christmas tree happened to walk out the door that day, before they were given to my family members on Christmas day. I didn’t realize this happened until my family gathered Christmas day and we realized items were missing. This is even more disappointing then being over quoted and price gouged Christmas Eve. Obviously, someone needed those presents more than my family did. I trusted my home would be a secure safe place and that trust was lost. I won’t be using this company for my future plumbing needs ever again and will do better in the future to have quotes done in writing before giving my business to other companies.

The technician thought we were on a septic tank - you would think he would know the difference. Called and got a portion of money back.

A plumbing emergency is no laughing matter. Ask the guy who picked up the phone when I called The Clog Dawg. I was irascible; he was pleasant. I hyperventilated; he listened calmly. I told him I only called them because I’ve heard they’re open 24/7 and respond immediately. He replied by telling me that someone would be at my place within the next 2 hours. The technician who was dispatched to my house seemed not only cordial but knowledgeable as well. My mood, however, only improved when I realized my problem was finally fixed. Suffice to say, by the time the plumber left, I had a smile on my face.

First visit they came out at 9:00 at night and cleaned sewer line. Came back 5 months later and replaced old clay pipe. No problems since then.

I couldn’t get anyone to come look at my toilet. I called and spoke to a very nice individual name Caitlyn who said they had open availability the next day. She advised she would call me back to finalize a time to come out. I had to call back the next day as I never received a follow up call. I was advised they would call me back with a specified time to come out. Needless to say after my two phone calls no one ever reached out to me. My thought is that since I lived in Buckhead and they mainly do work in Marietta they didn’t want to come down to the city. They also advised that they could do a service fee of $29.99 and then back tracked from that after learning I was in Buckhead. Overall I was very dissatisfied. I am sure if they actually came out and performed work I would have been happy with their service given their reviews.

Could not ask for better service. Called at 2 p.m. Friday; scheduled for 4 p.m.; tech Antonio arrived early, took time to diagnose the problem, and made the fix quickly and efficiently. Done by 4:45 p.m.

Very professional and nice people. Cleared clog in the drain pipe from kitchen sink to drain pipe in garage. Also, very helpful in discussing how to prevent a similar future clog.

They did a great job! They extremely polite and professional (patience with answering a plethora of questions), carry quality hot water heaters and are very reasonable with their pricing.

I currently live in Valdosta and had a rental property in Acworth, which I rarely visited. I have had the pleasure of using Clog Dawg on more than one occasion, the most recent was for a disrupted drain line INSIDE my foundation. They did not waste time and gave me updates as the work progressed at the end of each day. I will tell you that they are efficient, professional, and are thorough with the tasks. On previous tasks, they have even taken extra steps, to be able to better explain their discoveries to me. One example was when I needed a regulator installed on my water supply line going into the house from the city, when the pressure was too high. Before maintenance began, a baseline of data was taken, with a picture that was sent to me, before work started. This was absolutely what I needed to be reassured that I got the right man for the job. If you don’t use them, you’re doing it wrong and losing. In conclusion, if you don’t know who to go to, this is the first and only call you need to make. Sincerely, Joshua Vines, Valdosta, Georgia

the work was very professional

I called late on a Friday night and a human answered. I described the issue with the sewer main and was given an appointment time of 8 - 10 next day. They arrived about 9 and gave me reasonable quotes for services. After camera scoping (cost was included into repair), determined a hole in the PVC main. Quoted me a great price for the repair that day, and was completed by 3 pm. A+++

I wish I would've known about The Clog Dawg when I had other plumbing issues! Now I feel like I was suckered by another "big name company" into spending unnecessary money and repairs once I told him about previous projects that I had done. Steven was very personable and honest. He laid out all of the options for future repairs that I need done as well. He got my showers up and running again and it didn't cost me an arm and a leg! I will definitely be using the Clog Dawg for all of my future plumbing issues!

Wonderful pleasant and very professional.