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The Appliance Doctor

Appliance Repair, Appliance Repair - Small

About us

The Appliance Doctor is a locally owned and operated company providing high quality major home appliance repairs in the Atlanta area for over 35 years. Our uniformed technicians are not subcontractors, have undergone a complete background check, and drive company vehicles. YOU KNOW WHO IS COMING INTO YOUR HOME. We have honest, fair, itemized and transparent pricing. Our phones are answered by friendly folks at our facility in Marietta. We always stand behind our work and each and every customer is important to us. THE APPLIANCE DOCTOR SIMPLY IS THE BEST IN CUSTOMER SERVICE! - A TrustDale Certified Company !

Business highlights

45 years of trusted experience
Family Owned & Operated

Services we offer

The Appliance Doctor repairs all major brands: Washers & Dryers - Refrigerators & Freezers - Ranges, Cooktops, Stoves, & Microwaves - Ice Makers & Under Counter Ice Machines - Garbage Disposers - Dishwashers


Accepted payment methods

Check
CreditCard

Reviews

4.6230 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
12%
3
5%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 201-225 of 230 reviews

Glad G.
06/2014
5.0
appliance repair, small appliance repair
  + 0 more
unknown
Description of Work: Fixed our ice maker. Found the source of the problem even though the ice maker had never worked properly!! When a problem came up, they returned the day I called. Very knowledgeable, friendly, cooperative! We called the repairman The Appliance Whisperer!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Appliance Doctor
Our technicians are all experienced and they all service multiple types of appliances. Please keep us in mind if you have any other problems.

tom L.
06/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: Company was not able to schedule a timely appt.

Rating CategoryRating out of 5
responsiveness
2.0


Response from The Appliance Doctor
I'm sorry we could not service your home in an acceptable time frame. It is very common for our company to book our appointments a few days to a week in advance. Please keep us in mind for next time.

Patricia P.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Services were performed, but it was a simple problem and I was not charged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Appliance Doctor
It is our mission to provide satisfactory service. Please keep us in mind if you have any other issues.

Jim L.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced Ice maker motor module

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$232

Response from The Appliance Doctor
We are pleased to hear you were satisfied with our service. Please keep us in mind if you have any other issues.

Brad G.
05/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from The Appliance Doctor
While we are pleased to hear you had a good experience, we do not believe this review is for the Appliance Doctor. We only service certain areas in Atlanta.

Robert D.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I used them after another company associated with my home warranty company failed to get it right. They diagnosed the problem and got it fixed correctly. They were extremely responsive and professional. I'd definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Appliance Doctor
We are so pleased to hear you are satisfied with the services we provided. We do repairs on a wide array of appliances and brands, so please keep us in mind if we could assist you in any further capacity.

spencer D.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed ice machine in refrig/freezer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

Response from The Appliance Doctor
We are so pleased to hear you were satisfied with your repairs. Please let us know if we can assist you in any further capacity.

Anne C.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced burner in oven, fixed and cleaned out leaky ice maker !

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JJ W.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My dryer was not working and the Appliance Doctor correctly diagnosed the issue to be electrical. I then hired an electrician to replace the electrical outlet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Appliance Doctor
We are so pleased to hear you were satisfied with your experience. We can refer our companies to other companies with which we are not affiliated. Please let us know if we can assist you in any further capacity.

Patricia I.
03/2014
5.0
appliance repair
  + -1 more
.
Description of Work: We thought that our gas dryer was malfunctioning. It would run but not dry the clothes. The Repairman came out, checked the dryer said it was functioning properly. He found that the vent had never been cleaned out, by the previous owner of the house. He cleaned the vent, installed a new hose and only charged us $80.00.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from The Appliance Doctor
We are pleased to hear your needs were met satisfatorily. Please let us know if there's anything else we can do to assist you. Megan Gary The Appliance Doctor 770-952-4340

Michael M.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Replaced ice maker and water line to fridge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from The Appliance Doctor
We are so pleased to hear you were given satisfactory service. Please let us know if there is anything else we can do to assist you further. Megan Gary The Appliance Doctor 770-952-4340

Lori P.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: 2/14/14

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87.95

Response from The Appliance Doctor
Please let us know if there is anything else we can do to assist you. Megan Gary The Appliance Doctor 770-952-4340

Dorothy G.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Were able to come by the same day I called. Gave me an estimate of the cost and even told me where I could buy another refrigerator at a reasonable cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Appliance Doctor
We try to provide honest, fair service. Unfortunately, sometimes it is more cost effective to replace your appliance. It is important that our customers are made aware when the prices exceed the value of your appliance. Please let us know if we can assist you in any other capacity. Megan Gary The Appliance Doctor 770-952-4340

Robert M.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Appliance Doctor
[member name removed], We are pleased to hear you have been taken care of. We strive to please all of our customers just as you have been satisfied.

mark M.
12/2013
5.0
appliance repair
  + -1 more
prompt, polite, accurate
Description of Work: I used The Appliance Doctor for appliance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Lou B.
12/2013
1.0
appliance repair
  + -1 more
Did not even return my call.
Description of Work: .

Rating CategoryRating out of 5
responsiveness
1.0


Response from The Appliance Doctor
We do apologize that your call was not returned. Did you leave a message with us overnight? Unfortunately we do experience power outages. When our answering machine loses power, our messages are lost. Please let us know if there's anything else we can assist you with. Megan Gary The Appliance Doctor 770-952-4340

Jonathan M.
10/2013
1.0
appliance repair
  + -1 more
unknown
Description of Work: We're suppose to fix outdoor refridge. Left to get part and never returned
Rating CategoryRating out of 5

Response from The Appliance Doctor
I do not believe this is on The Appliance Doctor. The last visit I show was on May 10 of 2010. On that visit we repaired a Scottsman ice machine. Please contact Dave Darr @770-952-4340 if this is inaccurate.

Misty R.
07/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: 7/11/13 Made an appointment for service repair on my Whirlpool refrigerator and they never showed up!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Appliance Doctor
[member name removed], I am sorry to hear about your negative experience with our services. In our records I see that the original service call was scheduled through the automated system through Whirlpool. I do see that our office tried calling to contact you several times, however the information Whirlpool provided us with was the wrong information, per our office notes in the file. We would like to here from you soon to correct the incorrect information and help assist you in any way possible. Again, I am terribly sorry for the miscommunication. Sincerely, Dave Darr The Appliance Doctor 770-952-4340

Heather B.
06/2013
4.0
appliance repair
  + -1 more
It went well.
Description of Work: Fixed a freezer that was not dispensing ice.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$110

Response from The Appliance Doctor
[member name removed], We would like to thank you for your positive review. We are happy that you are satisfied with our service and we look forward to hearing from you in the future! Have a great day! Sincerely, Dave Darr The Appliance Doctor 770-952-4340

Mindy H.
05/2013
1.0
appliance repair
  + -1 more
See above.
Description of Work: I made an appointment and was given a 4 hour window. I stayed home from work to meet them. They did not show. When I called, they did not offer to send someone out the same day. I did not schedule for another day.

Rating CategoryRating out of 5
punctuality
1.0


Response from The Appliance Doctor
[removed member name], I would like to provide my sincerest apologies for what occurred in May with you service appointment. Here at The Appliance Doctor our goal is to make every customer happy, and 99% of the time you will see our positive customer feedback. We do apologize for any inconvenience, time off that you took from work, and frustration toward our company. If you have any other future problems with you appliances we would love to hear back from you and ensure you will receive the best customer service to our ability. Thank you for your time and have a great day! Sincerely, David D. Darr 1750 Enterprise Way Suite 103 Marietta, GA 30067 770-952-4340

Marina K.
05/2013
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

KRISTINE M.
04/2013
3.0
appliance repair
  + -1 more
Not satisfactory.
Description of Work: They could not figure out either of the two problems with our refrigerator. Water dispensor and filter were leaking. Later another company sent a repair person who fixed the refrigerator and we have had no problems since.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$90

Greg F.
12/2012
5.0
appliance repair
  + -1 more
We were pleased.
Description of Work: Dryer was making a loud noise. Technician found a problem with the belt and made a temporary repair until a replacement part could be ordered. Made a second visit to install the part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

GEORGE P.
07/2012
5.0
appliance repair
  + -1 more
Great
Description of Work: This was a warranty call and the guys did a great job repairing my overpriced dishwasher....they also helped on my gas range as well. thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter H.
05/2012
5.0
appliance repair
  + -1 more
They provide a good service.
Description of Work: We use Appliance Doctor for appliance repair.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1750 Enterprise Way SE Suite 103, Marietta, GA 30067

http://www.theappliancedoctor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

The Appliance Doctor is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

The Appliance Doctor accepts the following forms of payment: Check,CreditCard
No, The Appliance Doctor does not offer free project estimates.
No, The Appliance Doctor does not offer eco-friendly accreditations.
No, The Appliance Doctor does not offer a senior discount.
No, The Appliance Doctor does not offer emergency services.
No, The Appliance Doctor does not offer warranties.
The Appliance Doctor offers the following services: The Appliance Doctor repairs all major brands: Washers & Dryers - Refrigerators & Freezers - Ranges, Cooktops, Stoves, & Microwaves - Ice Makers & Under Counter Ice Machines - Garbage Disposers - Dishwashers

Contact information

1750 Enterprise Way SE Suite 103, Marietta, GA 30067

http://www.theappliancedoctor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed