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The Appliance Doctor

Appliance Repair, Appliance Repair - Small

About us

The Appliance Doctor is a locally owned and operated company providing high quality major home appliance repairs in the Atlanta area for over 35 years. Our uniformed technicians are not subcontractors, have undergone a complete background check, and drive company vehicles. YOU KNOW WHO IS COMING INTO YOUR HOME. We have honest, fair, itemized and transparent pricing. Our phones are answered by friendly folks at our facility in Marietta. We always stand behind our work and each and every customer is important to us. THE APPLIANCE DOCTOR SIMPLY IS THE BEST IN CUSTOMER SERVICE! - A TrustDale Certified Company !

Business highlights

45 years of trusted experience
Family Owned & Operated

Services we offer

The Appliance Doctor repairs all major brands: Washers & Dryers - Refrigerators & Freezers - Ranges, Cooktops, Stoves, & Microwaves - Ice Makers & Under Counter Ice Machines - Garbage Disposers - Dishwashers


Accepted payment methods

Check
CreditCard

Reviews

4.6230 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
12%
3
5%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 151-175 of 230 reviews

Jose P.
10/2016
5.0
appliance repair
  + -1 more
They came out a year ago.
Description of Work: We had a storm and a surge blew out my dishwasher and they came out and fixed it. They replaced the CPU in the dishwasher because it got fried.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melissa & Steve A.
06/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Wanda P.
06/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Did not have them do any work.
Rating CategoryRating out of 5

Jacqueline L.
05/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Debra S.
04/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service rep was knowledgeable about the problem we had--ice buildup on the bottom of the freezer. He had the replacement part on the truck and fixed it promptly.
Rating CategoryRating out of 5
Yes, I recommend this pro

Christina S.
04/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed our noisy refrigerator. The compressor was the problem, however he said it could go on working just fine for years. The cost to repair was not worth it. He leveled the ref and said it may help with the noise (and it did.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Nancy C.
03/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Anita R.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: They were called for an estimate to repair a dishwasher. The cost to repair was too much. I bought a new dishwasher. However, the contractor came out on time, and answered all of my question.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen S.
03/2016
4.0
appliance repair
  + -1 more
unknown
Description of Work: They fixed my clothes dryer. The dryer ended up breaking again a few months later (different problem). I wish they would have advised me honestly to just replace the dryer. Instead, they boasted about the lifetime warranty on a twenty year old dryer. I now have a new dryer.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$250

Ed A.
02/2016
4.0
appliance repair
  + -1 more
.
Description of Work: Repaired ice maker. Took three tries to get it right. They were professional and timely with their response.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Richard N.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: I did not receive the service directly. My daughter did. She raved about the service the understand, professionalism and responsiveness. I WOULD recommend this provider in the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly T.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Side loading washing machine was leaking. Turned out the rubber lining of the door had a hole and needed to be replaced (almost 5 years old). Very good experience with the repair company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Bob S.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Changed control board and fixed ice maker |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Kenya W.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Honest, trustworthy, professional. I would use again without hesitance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Frank and Carolyn S.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed ice maker in refrigerator. Replaced with part he had available in his truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret C.
12/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Looked at my broken washing machine, suggested I buy a new machine rather than pay thousands of dollars for repairs. Honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Julie A.
12/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: They arrived when they said they would. Gave me an estimate, but unfortunately, my dryer required quite a bit of work to get it functional again so I ended up getting a new one rather than repairing this one. | |The technician looked for opportunities to safely reuse/repair certain parts of my dryer rather than saying that they needed to replace everything. The most expensive part could not be salvaged so I just used the angie's list deal and then opted to replace rather than repair the dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Susan L.
12/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They were awesome. They suggested we try the less expensive way to see if it solved the problem and it worked beautifully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Sarah M.
12/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: My refrigerator was leaking. The tech pointed out a design flaw and replaced a part. Done quickly and thoroughly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Carol A H.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced parts on clothes dryer under wwarranty

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teresa B.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The $88 is for a diagnostic service call. Ruben was very nice and knowledgeable. He even called ahead of time to provide an arrival time. | |The estimate cost to replace a defective Generator Housing board in mu 4 yrs old Frigidaire Hybrid Induction Cooktop FPEC3085KS is $969 (part costs $800 with tax). I paid $1,200 for the cooktop so it is not wise to pay so much for the repair when the warranty only covers 1 month on labor and 30?90? days on part.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Response from The Appliance Doctor
[Member name removed] I understand your choice to not go through with such a costly repair, but since there was some confusion I would like to clear up our warranty with you. Our diagnostic fee of 87.95 has a 30 day warranty on it, which means if any other troubles arise with the appliance within 30 days we come out with no additional diagnostic fee charge. Our labor has a one year warranty. Our parts warranty is one year, which means if the part you pay for works and then goes bad later on we would not charge you for the replacement part. I hope this clears up any confusion and that you will keep us in mind for any future repairs Harmony Safran The Appliance Doctor 770-952-4340

STANLEY K.
10/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Original problem was dishwasher was not pumping or releasing water. I troubleshooted myself a week prior and replaced the motor with attached somber and pumper. | |The gentlemen that they sent was really nice and professional. However, after few hours he could not find the problem even after calling his colleagues for help. Maybe after 3 hrs he ran into an original manufacture diagram that was attached to the dishwasher. At that moment, that's when he noticed a small ball was missing that float or level the water during pumping mechanism. We order the part for less than $10 and three days later he came and put it in. | |My point is, though I was happy with his professionalism and character, the company should not have charged me close to $200 for not having the knowledge of correct troubleshooting process or steps. My suggestions to them, have an idea what could be wrong if a customer says ABC is not fucntioning; rather, coming out and trial and error troubleshooting scheme like me. My two cents. |

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

James R.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: date of service 08/17/2015 cost of service $100
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Appliance Doctor
Dear Mr. [Member name removed], We are so glad to hear you had and enjoyable experience with us! We at the Appliance Doctor always try to put the customers needs first. We are glad to hear that Shawn took good care of you. We hope if you need any appliance repair in the future you keep us in mind

Carol F.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fix refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tammy R.
09/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Came and diagnosed proble with fridge Very prompt however did not have part said 3 weeks we declined to wait that long

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Contact information

1750 Enterprise Way SE Suite 103, Marietta, GA 30067

http://www.theappliancedoctor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

The Appliance Doctor is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

The Appliance Doctor accepts the following forms of payment: Check,CreditCard
No, The Appliance Doctor does not offer free project estimates.
No, The Appliance Doctor does not offer eco-friendly accreditations.
No, The Appliance Doctor does not offer a senior discount.
No, The Appliance Doctor does not offer emergency services.
No, The Appliance Doctor does not offer warranties.
The Appliance Doctor offers the following services: The Appliance Doctor repairs all major brands: Washers & Dryers - Refrigerators & Freezers - Ranges, Cooktops, Stoves, & Microwaves - Ice Makers & Under Counter Ice Machines - Garbage Disposers - Dishwashers

Contact information

1750 Enterprise Way SE Suite 103, Marietta, GA 30067

http://www.theappliancedoctor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed