Mr Plumber

First of all, I want the name of our plumber to be known: Elliott Brockman. Elliott was exceptional in every way. His professionalism, skills and work ethic were second to none. Complimentary were his personal skills. Elliott was just enjoyable to have around the house. My daughter took to following him around to "help" him, and he took it all in stride. Elliott was actually at our home on two different occasions, and he made sure that he did the job perfectly. His attention to detail was very impressive. If you're looking for plumbing services, do not hesitate to call Mr. Plumber; and definitely ask for Elliott Brockman. I will look forward to having more projects knocked off the list with the assistance of Elliott. Considering how well Mr. Plumber responded to getting our appointments set up, it would be my guess that they do a good job across the board, and do not keep slouches on staff. I do not want to take away from them, but I felt the need to make sure that people know that Elliott is a credit to the company, and a d*** good man; someone you can trust to get the job done right. All of that said, at no time did we ever felt like we were getting a sales pitch. In fact, if it would not for Elliott's integrity, and if we'd used our previous plumber; we would have spent more money than we needed to have on not only parts, but services as well. Because of this, as long as Mr. Plumber has Elliott on staff, they will be my go to service for plumbing. And I do believe we're going to get to know Mr. Plumber well... :-)

Tech came out and I showed him an area of the ceiling that was showing a water leak. (I was praying for a plumbing leak vs. roof). After tech inspected the attic area the leak was indeed a roof leak. The tech asked if there was anything else he could do for me. I said yes since you are here could he please tighten up the bolts on my bathroom faucets so the handles would be where they should be and not loose. He did that as well as caulking around fixtures and making sure everything was perfect in both sinks. No extra fee was charged for this and I was extremely grateful. It's the little things that make my day great.

Overall this repair went very well.

They did the work in a timely manner. They took care of assembling and installing it quickly. They did that without a mess. They had the extra parts that they needed already. They were expensive.

They came out and did what they said they were going to do. I would probably use them again in the future if the need arose.

I called because my gas water heater was not working and I thought I needed to relight the flame. The technician (Adrian) arrived to my house, I showed him where the water heater was, in my crawlspace. Come to find out the heater's flame was off because there was water in the crawlspace and it choked the flame. Adrian found something to stand on in the crawlspace so his shoes would not get wet (I am kind of offended at that, I got wet getting in my crawlspace) and proceeded to tell me that there is nothing to do but to change the heater to a tankless. He quoted me two different heaters: a tankless with heater 7.4 for $3300 and a 40 gal tank with heater, thermal something tank for $1144.00. I could not believe he came prepared to sell me something. Also, he recomended a company to come and dry my crawlspace.

He was punctual, professional and responsive. The quality of his work was very good and I was satisfied with his service.

Called when I suspected a leak in my water heater, the bottom of the heater was wet. They responded quickly, and told me the water heater was not leaking and the water must be coming from another source but the did provide the following quote: $910 six year gas water heater ($470 for equivalent at Lowes $175 expansion tank $40 drop cloth charge $75 dispose of old heater $212 because it was upstairs $212 for a helper ????? $150 to cap off lines (don't know what this was for $1774 total to install one 6 year water heater. This seeming to be a bit much I called another company, which responded the same day. Bottom line is I purchased a Rannai tankless 9.4 gpm system for $2500 installed, with the 30% tax credit that works out to $1750 and I have a system that will last 20 years plus. Oh, and by the way when they removed the old tank there was a hole rusted through the bottom. Pays to get a second opinion.

turned out wacher was replacable in faucet. i tried and couldn't do myself. he replaced the washer in 5 minutes. no problems after that. sometimes I have flat pricing compared to hourly pricing, but he did the job well.

I had an emergency issue with my due to my septic tank. I called on a Friday night. Technician called back timely and stated I probably needed my septic tank flushed and gave an approximate cost of $230. The technician also stated that no one would be able to work that night and to call again in the morning at 8am. I was called back by the company at about 7:30am on Saturday. I was quoted a new higher price of $430 with an $89 evaluation fee (different than advertised) which would be removed if I had the service. I was given an 8-4pm window. I have two kids. Not having the use of my plumbing is significant. I was called at about 1 and reported the technician was on the way. After waiting nearly an entire day, I was then called at about 2pm and told they could not come out due to the truck being down and service could be made on Monday. I felt that I was led on an entire day, in which I could have been using an alternate source. If my issue was that important to the company, I am not sure why a Monday date was given. I believe due to the companies scheduling issue I was just removed from service, and I also believe this was the cause for a window of nearly and entire day. I hope this is not standard practice in this industry.

Called them for emergency service & they were here in an hour! Determined that we did not need a new water heater (it was only 6 1/2 yrs old), and they replaced the valve since that was what was causing the leak. Saved us $500 & hopefully the water heater will last another 3-5 yrs.

They were a little late, but they did call to let me know. They did a good job and we were very pleased. The cost was reasonable. The serviceman was professional and knowledgeable.

Our water heater went out on Thursday night, and we didn't want to be without hot water all weekend, so Friday morning I started calling plumbing companies to get my water heater replaced. I was considering installing a tankless water heater, so I wanted to find a plumber that was knowledgeable, friendly, and professional. I called several companies to give me quotes. Mr. Plumber came within about 3 hours after I called. They answered all my questions in detail (I'm a lawyer, so I had lots of questions). After consulting with two other companies, I decided to go with Mr. Plumber. Friday afternoon, I called them back to see if they could install the tankless water heater. Despite the late notice, Kevin (a master plumber) frorm Mr. Plumber came out and finished the job by 10p that night. I watched the whole installation from start to finish and was impressed with his demeanor, his expertise, and his great attitude. We now have a Rinnai R75 water heater that functions perfectly. We have 5 bathrooms in our home and this model does a more than adequate job of serving the entire house. I would recommend Mr. Plumber to anyone and will use them again in the future.

The guy that came out was professional, he put shoe covers on when he came in the house, he was very personable, and really knew what he was doing. I really felt like I could trust him.

They sent two plumbers after the assessment an estimate was received. The repair man was polite on the phone but hard to understand. He explained that the problem was in the vent pipe. There was one large one from the bathroom and a smaller vent pipe from the vanity, tub and commode that filters into the larger pipe. He explained it would be $500+ to unplug the big vent and $150 for each of the small vent pipes. He unclogged the big one and 2 smaller ones. I assumed at that point the problem was resolved. It was not. I called them back and they returned and changed the ring around the commode. The smell was still there after that rim replacement. After the fact I hired a handyman and he evaluated the problem. I then I hired a licensed plumber who immediately confirmed my handyman's diagnosis and resolved the actual problem that turned out to be the flange under the commode. The handyman's service was $125 and the plumber $165. I obviously overpaid COOLRAY HEATING COOLING & PLUMBING for a service they were not qualified for. They were rated highly on the list but they did not do good service for me.

There were two Mr. Plumber visits for our problem. After the first visit, the problem occurred again about 8 weeks later. Note that the drain-cleaning warranty is just one month; this is not unusual, but fairly standard practice. Different Mr. Plumber plumbers came on the two visits. The second Mr. Plumber plumber called the first to consult. What apparently happened is an obstruction was moved by the first two plumber visits (Mr Plumber, and before them, the bathroom remodeler's plumber), but not cleared out of the drain pipes, so, we had drainage temporarily. The second Mr. Plumber plumber ran a camera all the way through the bathroom that had been affected all of the three times (one bathroom was affected just on the last time) to the outside clean-out. He and I watched the video, and agreed that the problem was solved. This was several months ago, so a happy ending. And, he did not charge us for the video scan to make up for the first Mr. Plumber plumber not really fixing the problem.

Overall was wonderful - the response was quick and Dale was nice and answered my questions.

Our hot water heater was leaking outside through the overflow pipe. We thought the valve on the hot water heater was bad. Andy from Mr. Plumber came out the same day we called for an appointment. He asked a couple of questions and suggested the water pressure in the whole house might be too high. He checked the pressure, it was too high, and he swapped out the main water pressure valve. He said we could wait on the hot water heater valve to see if it went back to normal, rather than spend money to replace it now. It did go back to normal so he saved us the expense of changing it now. In addition, other plumbing mysteries in our house were solved: randomly running toilets, extreme pressure when faucets were first turned on, knocking in pipes, etc. We already changed out the insides of one of the toilets, thinking it was leaking, but now we know the pressure was too high. It was a very good experience.

Miserably with much disappointment in this company.

They where very good. My water heater was rusted and I called them and they where prompt on coming out. Professional. they cleaned up after themselves, Would use them again.

I had an emergency water heater leak, so I called them based on their radio ads. Their ads say that there is never an extra charge for emergency service. They charged me an extra $100 for the service call above their usual charge. I called them the next day to complain and told them their ads were not true. After some excuses, they did finally agree to refund me the extra $100.

My old house toilet was leaking when it flushed, but I wasn't sure if it could be fixed or needed to be replaced. I was traveling and could not make a lot of phone calls; Mr. Plumber's website had an option to ask a question via email, and Joe Hayes answered my question over email and helped me understand what needed to be done. Their repairman came out the next day, diagnosed the problem and helped me decide to replace it. Then, he was able to go get the new toilet and put it in the same day. I had been bracing for him to say they'd have to schedule another time to come back--it was great to get it done fast.

They responded quickly. The price was good. They got the work done quickly and did a good job. We have used them in the past as well.

They came the night before to scrutinize the job. The next day they came on time and did the work. They were very courteous and efficient in their work.

WHEN I SAW THEIR ESTIMATE, I DECIDED TO GET ANOTHER OPINION AND I OPTED TO USE THE OTHER COMPANY INSTEAD.