Mr Plumber

Just moved into a new home, kitchen sink was clogged and water was going back into dish washer. Plumber began diassembling sink drain and water was covering my wood kitchen floor. Plumber had a small towel which was not even close to enough to soak up the water. After asking him to catch the water instead of letting it run over the floors he finally went to his truck to retrieve a large tarp which he should have done at the beginning. Not professional at all but did clear the drain.Probably would not call again

A service technician from Mr. Plumber arrived on short notice on a Sunday afternoon which we were very grateful for as other plumbers were not available. Other than the price which we thought was high, the service provided was professional and solved the problems.

I called to ask for information about their sewer inspection services, and the rep was really unhelpful. Didn't know what was included in a sewer inspection (main line only? water line too?) and said to "ask the tech" if I needed more information. Right. Also, spent way too long trying to sell me on the service contract plans (even though the first thing I told him is that we were under contract and evaluating the house, not the owners). I wasn't going to go with them anyway, because he didn't know what was included in the sewer inspection. THEN he told me a sewer inspection can't be done unless you own the home. Wow, if that is actually their policy, that is pretty odd. And why didn't he mention that first off?! Oh well.

My Hansgrohe shower in my recently purchased home did not mix the hot and cold water. My handyman had tried to fix this but did not know to. Tommy immediately knew what to do. He knew how to get to the installation from a closet in an adjacent room, and corrected effectively and without too much damage to the drywall. He also gave me advice on the parts I should get to have my leaky Grohe faucet repaired. Typically this brand has a lifetime warranty, but the warranty does not transfer to subsequent owners. The fact that it was an infrequent repair yet he knew what to do was impressive.

Water was leaking through the ceiling of our downstairs laundry room from the upstairs master bath shower. Alan from Coolray/Mr Plumber came out promptly. Since our house is over 35 years-old, he had to replace the drain from under the shower. To do this, he had to go through the laundry room ceiling. After this was repaired, another leak was discovered. This time he had to repair it through the closet on the other side of the shower.

Both time Blake came, he was polite, patient, and professional. He answered our questions, and provided solutions/fixes. He even helped us to adjust the gas stove to its proper position which was supposed to be done by the gas stove installer.

They were great. Once he came out it turned out it was a little more involved than snaking the drain. He was extremely punctual and did the work in a timely fashion. He left a product that helps to keep the drain clean. He did this all for half of what another local company wanted to charge us just for snaking the drain. He did not up-sale and gave us a very conservative estimate. They explained anything over what I expected and cleaned up afterwards. They were polite and professional and showed up in a clean and cared for uniform.

They came out over the weekend and didn't charge us extra. They did a good job and they gave a good price. We would highly recommend them and would use them again.

My tenant at our rental home contracted me to fix water leak outside the house. He had a high water bill and he wanted to get the problem fixed soon. So, I had to find a plumber to get the job done and since I was Coolray HVAC customer and I had good experience with Coolray due to the competitive rates and the quality, I thought that I would give a try to Mr. Plumber that Coolray owns. I could not be at the site due to some meetings at work and asked my tenant to be there to indicate the problem. At that time, I thought that the leak had to be detected by the plumber before fixing it. The technician called me and said it would cost $590. I asked him how long it would take to fix it. He just said that they charge that by task like an auto mechanic. It was not an emergency situation. But I wanted to leave it behind. I approved it assuming that he had to spend time detecting the leak and fixing it. They finished the work after about an hour. They sent me two pictures like before and after. I was a little bit disappointed that the work was very small and very limited in one area. So, I contacted the service department telling them that I have been Coolray customer ( We purchased the brand new HVAC unit from them and also contacted them for some HVAC repairs.) and kind of asked for some discount. And they agreed to take 10 percent off of the total charge. I appreciate that. Today, I visited the site and talked with the tenant. She handed me the utility company's note which indicates where the leak is and I took a look at the work site. It is a very small area. That is why it did not even take about an hour. Today, I realized the charge was too much for the work they performed. Well, Mr.Plumber can argue that they went by the task. But this scares me off for future service calls. I searched kudzu.com for reviews on Mr.Plumber. A lot of people had the same experience: Mr.Plumber charges too much. In fact, I thought about replacing water heater at the rental house through Mr.Plumber in the near future due to good experience with Coolray. But now, I know I should not.

Ken was very helpful. He gave me advice and answered all my questions. He is worth more than he is paid.

I do not have time to waste waiting for a technician to come out and give me an estimate for what should be a standard service.

Saturday evening I discovered the laundry room washing machine drain line was overflowing during rinse cycles. To witness this I had to go into the adjacent garage and cut a hole in the drywall and observe it. Concurrent with this we had people in preparing to rebuild a shower in the master bath. After I ascertained the problem I went in the Mr. Plumber website an entered a service request. Within two hours I had a call from the "weekend duty" plumber offering immediate help but I said next day was fine.Sunday morning. After warning of possible consequences of "snaking the drain" I approved the service. The clog was deep in the drain, about 14 feet. Clearing it and testing took nearly an hour. While he was with us I asked the tech, Matt Byrne, to snake a slow drain in the shower that was being rebuilt. He did this and it works much better.When I mentioned my patching the drywall in the garage, Matt suggested installing pre-made access panels to allow viewing the problem area in the future. I did install the access panels.This is the 2nd time I have used these people, the are prompt, neat, and very professional. With a forty year old house you need this kind of back-up.

They came out really quickly, the guy seemed very knowledgeable, and he did a good job. The price was pretty average.

Two days after having Cool-Ray replace our HVAC system we found a massive leak of the waterline between the water meter and the house. The rate was 3.5 gallons per minute. We knew we were at risk, 30% of the plastic waterlines in this subdivision had ruptured over the last forty years. Pressure from tree roots caused the break. I called Cool-Ray/Mr. Plumber division in the late afternoon and they promised to be here first thing the next morning. In the meantime I bought a "curb cut" wrench at Lowes to allow us to turn on the water temporarily for dish-washing and showers, etc. Mr. Plumber had two ditch digging men here at 9AM to cut a new trench from the water meter to the house and drill new access through the foundation. The plumber got lost en route to our house but eventually found us about 10:30AM. He ran a new copper water line and made the connections at the meter and under the house. Water service was restored by noon and aside from some murky water for a few minutes every thing was fine. The three men were professional, courteous, prompt and intelligent. It was a pleasure to work with them. I could not have asked for better response. The "curb cut key" purchased at Lowes was junk, but the only one available on short notice. I returned it the next day. It was not sufficiently robust enough to turn the cutoff valve without winding up the shaft like a torsion-bar. The cutoff valves are seldom moved and require a lot of torque to operate. Not a situation for "toys".

Called Mr. Plumber at noon on Saturday. Repairman called me within an hour, and was there with a new hot water heater within two hours and replaced the old heater. (Was not an easy install either.) Also, he made two other minor repairs while he was there. I was very pleased with quick service and friendly manner. I would definitely use them again.

Plumbers from Mr. Plumber Company seemed very professional. They arrived when they said they would. They finished the work the same day. They cleaned up after themselves. They wear uniforms and talk nicely. I felt like they did what I paid them to do. I’ve used them in the past to install a heating and cooling unit. I would use them again in the future.

I have always liked Mr. Plumber because they do same-day service, their representatives are friendly and professional on the phone, and the plumbers are always punctual. That was the case in fixing the garbage disposal, and the plumber arrived to fix it within hours of my call. He was friendly and professional and explained how we can avoid the problem in the future (no more carrots down the drain!). I have always found their prices to be on the high side, but that's always been OK because they're quick and get the job done. But this time they charged me $230 to fix the disposal, which I think is too much -- I feel another plumber would charge much less. As a result, I don't think I'll use them again unless I have an emergency.

I want to express my dissatisfaction with the lack of professionalism I saw during the visit by the man from Mr. Plumber. He broke the marble side of my tub, bought the wrong part initially for my Roman tub valves, almost left a pair of pliers under my tub, neglected to clean up any debris he created, and he took several breaks not counting his absence shopping for parts. His service call lasted from 8:20 AM to almost 3:00 PM last Monday to repair my leak. One of his supervisors had to point out how to correctly install the faucet handles. I felt "taken" by someone who was not a reliable, confident professional.

The technician that came out arrived quickly and was very polite and professional. He told me that one (large) bush would have to be removed, and that the total would be $3900. Also, he told me that with the fresh water line so close to the sewer line, it would likely get broken in the process, and if so, it would be an extra $800 to fix it. Helpfully, he offered to get the county out to mark all of the underground gas and electrical lines, even before knowing if he was going to get the job or not. The company that actually did the work only charged $1100, didn't cut any bushes and didn't wreck up my yard. The other two companies from whom I got bids were in the range of $1300-$1600. I don't know if my experience has more to do with the particular technician that arrived or a company policy of overcharging, but I was shocked when I got other bids at how much lower they were than the one from Mr. Plumber. I recommend getting a second quote before awarding a job to them.

Outstanding job. Mr Plumber scheduled the repair for the next day (a Sunday), arrived on time, did the job, cleaned up, and was gone quickly. We only missed one day of dishwasher use.

They ( Bob Johnson and Kevin Holley) were punctual, neat and got it all done in 2 1/2 days. Initially they were going to clean out the line, reline it and place a cleanout. But once they ran their camera down, they determined that was not possilbe due to the sharp angles with the original pipe in order to connect with the county sewer line. Very willing to answer all questions. They gave us the price up front, so no surprises. They worked long days, digging the 18 foot deep trench, laying new line and backfilling everything. They were careful with our front yard plants/trees, asking if any could be sacrificed to get the line placed. The ones important to me were unharmed. They were very careful to regrade the yard, explaining there would be settling over the next 6-9 months, and that we would probably need to fill some areas again and advised not to sod or install sprinklers for a least a year because of the settling that would occur. If we ever need a plumber, we would definitly call them again. I just hope we don't need to.

I needed a plumber after 6PM on a Friday evening. Another (highly rated) company was unable to supply a plumber to replace a cap on a water supply line that I had accidentally knocked off. Though I was able to shut off the water at the meter in just a couple of minutes, a number of gallons of water entered my basement bathroom. I called Mr. Plumber and Dale rescued me. He arrived within an hour, replaced the cap, and that allowed us to have water service restored to our home. He did a great job and charged a most reasonable amount given the time of the repair. I am very grateful to Dale and Mr. Plumber.

I called Mr. Plumber because of an article in Angie's List on sewer pipe lining. I knew the problem - 80 year old vitreous pipe with joints every 3' with an 70' magnolia over the line. I tried to clear the blocked line with a rented sewer router, but couldn't clear it. Jamie arrived as promised and managed to clear the block enough to restore flow. He had a camera, and we inspected the line. The camera only went about 20', but showed heavy root growth. Jamie came back with a heavy duty sewer jet to try to clear the pipe. No luck. I gave up on lining the pipe and had the tree removed. Jamie and John came back and installed a new sewer line. The whole experience lasted a couple weeks from start to finish. Jamie was always courteous with a smile, on time and willing to discuss all options as we progressed and the job changed. He even kept his smile when my wife turned the water on as he was making the final connections and gave him a shower. Considering the multiple trips and many changes in the job plan, I felt the price was fair for the services provided.

I have used Mr. Plumber's services on 3 or 4 occasions and each and every time they have done a great job for me. I always request Mike Rice as a technician - he is absolutely outstanding at what he does. When it comes to pricing, in my opinion it is worth paying a little bit more to have a licensed plumber do the work.

He has always been a good guy and I liked him. I knew him and knew that he would do a great job. He was on time and did the job very quickly. He had a coupon thing going on and charged me $700 less than what the other service provider had quoted. I have his contact information if I have to use his services in future. The other service provider said that he would charge me $900 and would take a couple of days to do the work.