Level Lawns

Destroyed my lawn! I have owned the property for 3 years. First two I used a local contractor who did a good job but was unreliable. In any case the first two springs the lawn came up very green and lush. This last fall I was having issues scheduling with my local contractor and so I saw and advertisement for Level Lawns in my mail here in Virginia and decided to try them out to simply aerate. I foolishly let them sell me the service of spreading some calcium sulfate to help break up the clay soil so more water and nutrients could reach the roots of the grass. Well the person who came did a sloppy job of aerating. Ripped up parts of the grass with the machine in some areas other areas were missed completely. All I can say is thank goodness they guy missed areas cause as it turn out those are the only spots were the grass grew in like the previous two springs. All other areas because of either the horrible aerating or the application of calcium sulfate they put down turned brown and the brown areas grew in to this spring. Now I am faced with trying to do what ever possible to fix my lawn front and back because I have a pretty strict HOA. NEVER AGAIN WILL I HIRE THIS COMPANY! FYI: They had a Virginia office and phone number listed last year (2015) and it seems this year they dropped it from their website.

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The staff were great. What stood out the most was how thorough they were. They were very prompt and showed up with in 5 mins of set time and completion was done by the time frame they said.

Solicited bid based on company advertisements stating expertise at leveling and top-dressing warm season grass lawns (Zoysia, Bermuda, etc...). After three unsuccessful attempts contact Level Lawns during their stated business hours, I decided to read their reviews on Angie's List. Most reviews were for cold season grass lawn services (aeration and over-seeding - usually done in the Fall) with mixed results reported. One review for the type of service I was seeking mentioned a sand wash-off rain event (not Level Lawns' fault), where the company was unresponsive to the customer's request to remedy the situation. Regardless of which party would have been responsible for any additional work to fix this situation, I have decided not to do business with Level Lawns due to their apparent track record of unresponsiveness. Thank you Angie's List for helping me avoid a potentially bad situation with an unreliable service provider.

They showed up on time and they did the job, but they left significant marks all over our driveway from the seeding machine wheels, as well as footprints. It appeared to just be dirt, so we went at it ourselves with a pressure washer and industrial scrub brush, but we had no luck eliminating or even lightening the marks. We called the company and they never called back. We called again and were told a foreman would call us. He never did. Weeks later, it's still noticeable!

I have been a customer for three years; they know or should know my property. First year cost was $79; this year was quoted 130$ which I agreed to pay. When they showed up today the contractor looked at my property and got on the phone to HQ and they decided to charge me 300$; so they changed the quote. I waited all morning for them to show up and this was the result; so I went to Home Depot and rented an aerator and bought some grass seed. It is unethical to quote a price and then refuse to work. It was not that they did not know my property. Obviously, I told them to leave my property. Don't trust this contractor.

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Getting them to communicate is a challenge. Disappointed with their excuse for missing appointment. They do not go to the trouble of keeping the customer in the loop. They show up when they show up. The guys that showed up and did the work were very good. They did everything expected and gave some helpful advice.

Despite promising to come back and reseed any trouble areas, they did not return my phone calls. One corner wasn't even touched with the aerator or seed. I called the office and the salesman and neither even bothered to return my phone call to discuss the matter.

Tried several times to arrange the service. Had the appointed time. Seven hours later, no show, no phone call....nothing. Guess they don't need my business. UPDATE......this did show up........but it was after 8:00PM and dark. I asked them to leave.

Mark was the first to arrive and was very expeditious in wanting to win the job. In the end, however, I elected to stay with my existing lawn care provider and give them one final chance to correct my lawn issues this year.

I contacted Level Lawns through their website requesting a quote to overseed my yard and topdress. After never hearing back from them, I decided to call. The girl I talked with said that they had problems with the website and got me a quote pretty quickly. Parts of the quote were in line with what others had quoted, but the top dress charges were much higher than I had been quoted. I was told someone would come by my house the following week and talk with me about the service. When I don't hear back from a company when I'm requesting a quote, I always assume the worst. How will they treat me after they have my money? I couldn't be better than before they do. Maybe their topdressing is much better than the other companies, but I'll never know.

The guys from Level Lawns did a great job. Their price is a little bit expensive. They came when they said they would come.

I had the same crew for two years in a row. Very professional. Results were good

Use this company at your own risk.

Last year was the best our yard ever looked. This year used again but not as happy. We had to call and get them to come back since there were many places grass was not coming in. They did come back without hesitation. Still not as happy with work this time. I don't know if they have changed something since last year, type of seed, etc.

Level Lawns arrived on time, did an excellent job and completed the work promptly and professionally. The areas they treated last year filled in nicely and look good this year.

We had received a flyer in the mail from Level Lawns, so I called and asked for an estimate to aerate, seed and fertilize my half acre yard. I received a written estimate two days later with a total price of a little over $500. I called the representative who provided the survey and cost estimate and after a little back and forth, we agreed on a price of $400 to aerate, seed, and fertilize my lawn. Two days later Level Lawn came out and did the work much to my satisfaction. Oddly, the bill the technician left behind was for a total of $360, $40 less than the agreed price for the work. I have to assume that my lawn did not require as much seeding or fertilizer as initially expected, hence the lesser price. Either way, the price break was a nice and speaks towards an honest company. My lawn looks great and I plan on using Level Lawns again.

Service was great from initial contact to actual work. Initial contact was by phone to Marietta, GA location. Response by local Virginia co-owner was immediate. Came to house, evaluated lawn and areas of concern. Gave professional advice (later confirmed by other L and Y firms). Showed up on time on day of appointment. Did a very thorough and professional job. O/A Oct 21 I called LL requesting some of their seed to reapply to some areas which were washed away/did not respond to the original over seeding. LL came out to my house and reapplied the seed themselves. This was much more than I expected. The areas in question had been damaged by excess rain or dead lawn areas not the fault of LL. I did not expect LL to do the work. They are a very good company and very customer oriented.

Called for an estimate, Mark came out the next weekday and seemd very friendly and took the time to look are what we wanted. Called Mark several time for the quote and finally gave up requesting the quote after 4 calls.

Showed up when they said they would, did the work. No complaints.

Super! It only took a couple of weeks before the lawn was back to better than normal and they were reasonably priced considering how much sand it took and the area of my yard.

Great! We now have evidence of grass popping up in previously bare places. Happy with the service, and felt the charge for the service was appropriate.

DOES VERY GOOD JOB, USES LOTS OF FESCUE SEED AND PLUGS ARE DEEP. I THINK SEED ALONE WOULD COST ME $100 ALONE. HE CALLS ME AS A REMINDER EVERY YEAR, LEAVES BILL AT DOOR.