Dixon Painting Inc

FELT LET DOWN- DON'T HAVE THE MONEY TO PAY SOMEONE ELSE. MY CALLS TO FIELD MANAGER AND OFFICE WERE NOT RETURNED UNTIL DIXON'S RECEIPT OF NOTICE FROM BUSINESS BUREAU.

Davis, the Dixon rep, was on time for the estimate. The job itself was delayed a few days, but I was told ahead of time. They showed up on time, got right to work, and completed on time. Because of language translation problems, they accidentally painted the outside wood on the screened porch. However, they replaced the wood and then stained it properly (there was a delay in getting this done, but they did call each time to reschedule). I was very impressed with how they wanted to ''make things right.'' The job they did on the house was great. Although there were a few problems, I would use them again because of their concern that I be happy with the job they did.

Mauricio, the estimator and contact guy, explained all the work that needed done thoroughly (and with good command of English). Work done on timely basis, at reasonable rate, especially considering all the wood replacement work that had to be done. Other painters would have painted over the bad wood.

They did even an even better job than I hoped for. The work was top quality for a reasonable price. It's been a year and the house looks great.

Overall experience with Dixon Painting was very good. All work as described on the estimate was completed in a timely and professional manner. I would hire this company again.

They were great. Extremely responsive. Every time I called, for both the estimate and to conduct the work, they were there the very next day. The crews showed up at 8:30 every morning and stayed until dark. The crew chief was extremely professional. He responded to every request and made sure I was satisfied with the work. The house looks fantastic! Cost was $1,500 less than another local painting company.

Representative was very courteous and prompt. He kept his appointment and explained the estimate thoroughly. He found some problems that none of the others found. However, the price exceeded the other estimates by $1500 on a $4000 job.

Very professional, arrived on time, cooperative, neat, pleasant crew and supervisors.

THEY ARE VERY GOOD AND RESPONSIVE. I WOULD REFER THIS COMPANY TO OTHER MEMBERS. I HAVE REFERRED TO FRIENDS. THEIR QUALITY OF WORK WAS VERY WELL DONE. I WAS PLEASED WITH THE JOB.

THEY WERE ON TIME. THEY GOT THE WORK DONE QUICKLY. THEY WERE VERY CAREFUL TO CLEAN UP. I WAS VERY PLEASED WITH THE OVERALL EXPERIENCE. I THOUGHT THAT THEY WERE VERY GOOD.

IT WAS VERY POSITIVE. THEY RESPONDED IMMEDIATELY AND ARRIVED WHEN THEY SAID THEY WOULD. THE PAINTERS WERE VERY POLITE. WE DIDN'T HAVE ANY PROBLEMS WITH THEM GETTING PAINT WHERE IT WASN'T SUPPOSED TO BE.

I AM TRYING TO GET THEM OUT HERE TO FINISH THE JOB. THEY STILL HAVEN'T FINISHED IT TO MY SATISFACTION. THE CONTACT WAS MADE IN SEPTEMBER, AND THE WORK IS STILL NOT DONE TO MY SATISFACTION. THEY STILL HAVEN'T BEEN PAID. THEY WERE GOING TO SEND SOMEONE OUT TO DO IT, AND I CALLED TWO OR THREE TIMES, BUT THEY HAVEN'T CALLED ME BACK.

THEY HAD A REALLY GOOD ESTIMATOR. THEY HAVE GOOD FOLLOW THROUGH. THEY STAYED WITH THE JOB THROUGHOUT. THEY WORKED FAST AND HARD AND HAD EXCELLENT QUALITY WORK. THEY WERE NICE GUYS. THEY NOT ONLY PAINTED, BUT THEY DID CARPENTRY WORK. EVERYTHING I FELT WAS DONE THE RIGHT AWAY.

I THOUGHT THEY WERE VERY WONDERFUL PEOPLE, AND THE CONTRACTORS I USUALLY USE SAID THEY THOUGHT THE QUALITY WAS HIGH. THEY WERE WONDERFUL PEOPLE AND NICE TO BE AROUND. THERE WAS A LANGUAGE BARRIER, BUT THEY STILL MANAGED TO COMMUNICATE WELL. THERE WAS NO PROBLEM. THE GUY THAT WAS THEIR PRIMARY CONTACT WAS VERY SUPERIOR. HE WAS AS GOOD AS YOU CAN GET. HE WAS ON TIME AND DIDN'T ANNOY ME. THERE WAS SOME CHIPPING IN THE PAINT, BUT THEY HAVE BEEN BACK TO FIX IT.

Excellent, timely work. No problems

INITIALLY CAME OUT UNDER THE IMPRESSION THEY WOULD TAKE THE NECESSARY PRECAUTIONS TO PROTECT OUR NEW HARDWARE, HARDWOOD FLOORS AND APPLIANCES FROM DAMAGE OR PAINT. WHEN I REALIZED THEY WERE NOT PERFORMING WELL, I CONTACTED THE COMPANY TO LET THEM KNOW. THEY HAD NOT TAPED ANYTHING AND GOT PAINT ON THE HARDWOOD FLOORS, ETC. UPON CONTACTING THE COMPANY, THEY SAID THEY WOULD FIX THE PROBLEMS AFTERWARDS. I WAS CONCERNED BECAUSE THIS IS ALL NEW CONSTRUCTION AND THESE ISSUES SHOULD NOT BE PRESENT. THERE WAS SPLASHED PAINT EVERYWHERE, MISSED CAULKING, STAIN EVERYWHERE, PAINT LINES WERE NOT CUT, ETC. THESE ISSUES WERE ADDRESSED BY AN INDEPENDENT INSPECTOR THAT DIXON SENT OUT TO CHECK THE WORK, WHO AGREED THAT THERE WERE SEVERAL ISSUES WITH THE JOB. AFTER ALL OF THIS, I ASKED THEM TO CEASE WORK AND DECIDED TO GO WITH A COMPANY WHO COULD FIX THEIR ERRORS. I SENT THEM A CHECK FOR $8,000 BECAUSE THE BALANCE TO REPAIR THE ISSUES WOULD HAVE BEEN IN EXCESS OF THE REMAINING BALANCE ($7426).

I DID HAVE SOME TROUBLE DURING THE JOB: THE MAN IN CHARGE OF MY PROJECT WENT INTO THE HOSPITAL, AND NO ONE KNEW HE WAS IN THE MIDDLE OF MY JOB. THEY DID FIND OUT AND ENDED UP GIVING ME A DISCOUNT FOR THE MIX UP. THEY DID A BEAUTIFUL JOB ON MY BATHROOM, AND I WOULD DEFINITELY RECOMMEND THEM TO OTHERS, AND WILL USE THEM AGAIN

EXCELLENT. RANDALL CORTES WAS THE PROJECT MANAGER AND WAS PROMPT AND COURTEOUS. ALL WORK WAS DONE TO OUR SATISFACTION. CAN DEFINITELY RECOMMEND DIXON. SOMEWHAT EXPENSIVE, BUT WE KNEW THAT GOING IN.

COMPANY DID NOT SHOW FOR APPOINTMENT, DID NOT CALL. NEVER HEARD FROM AGAIN.

RANDALL SHOWED UP AS SCHEDULED, AND PROVIDED A FIRM BID FOR PAINTING AND GUTTER REPLACEMENT (SEE SEPARATE REPORT FOR THE GUTTER WORK). BID INCLUDED A COPY OF THE COMPANY'S INSURANCE CERTIFICATE AND REFERENCES FOR 4 OTHER JOBS COMPLETED BY DIXON PAINTING. COST WAS HIGHER THAN OTHER QUOTES, BUT HAD A 5 YEAR WARRANTY AND WITH THE ANGIE'S LIST COUPON WAS ON PAR WITH OTHER QUOTE FOR SINGLE COAT. HOUSE WAS PRESSURE WASHED ON FRIDAY, AND ROBERTO AND HIS CREW SHOWED UP PROMPTLY ON MONDAY MORNIING TO BEGIN PAINTING. PAINTING CREW REMOVED THE OLD GUTTERING, PREPPED ALL SURFACES, AND PAINTED WITH THE SAME COLORS. THE ENTIRE CREW WAS COURTEOUS AND PROFESSIONAL AND DID A THOROUGH JOB. I EXPERIENCED SOME DAMAGE TO SHRUBBERY FROM THE PAINTERS, BUT NOTHING SERIOUS (NOTE: SOME OF THIS WAS PROBABLY DUE TO THE SIGNIFICANT AMOUNT OF SHRUBS AROUND THE PERIMETER OF THE HOUSE). COST INCLUDES 15% DISCOUNT WITH COUPON FROM ANGIE'S LIST.

THE GUTTER DIVISION OF DIXON PAINTING DID A SUPERB JOB OF REPLACING ALL THE GUTTERING ON THE HOUSE. GUTTER DIVISION COORDINATED WITH THE PAINTERS AND HAD THE OLD GUTTERING REMOVED BEFORE PAINTING AND INSTALLED ALL NEW GUTTERING (LESS DOWNSPOUTS) AFTER THE PAINTING CREW WAS DONE. THE CREW WAS POLITE, PROFESSIONAL AND DID A FANTASTIC JOB. THEY DID A THOROUGH JOB OF DEBRIS REMOVAL AFTER COMPLETING THE WORK, AND LEFT THE PREMISES IN EXCELLENT CONDITION. THE HOUSE LOOKS GREAT! COST WAS AFTER APPLYING 15% DISCOUNT COUPON FROM ANGIE'S LIST.

OVERALL I HAD A GOOD EXPERIENCE WITH THE DIXON PAINTING TEAM. THE SALES REP WAS VERY FLEXIBLE AND RESPONSIVE, AND WAS WILLING TO MAKE CHANGES TO MEET MY TIMELINE AND BUDGET. WHILE THERE WAS SOME INITIAL CONFUSION AS TO EXACTLY WHEN THE CREW WOULD ARRIVE TO BEGIN THE WORK, ONCE THE JOB STARTED I WAS VERY PLEASED WITH THEIR EFFORT AND PROFESSIONALISM. THE ONSITE CREW LEAD, A WONDERFUL MAN NAMED PEDRO, WAS EXTREMELY HELPFUL AND HAD HIS CREW REPAIR A LOT OF THE TRIM ON MY VERY OLD HOME PRIOR TO PAINTING. AFTER THE JOB WAS COMPLETE, I CALLED BACK TO ASK THE CREW TO COME OVER TO CLEAN UP SOME PAINT SPLATTERS ON MY PORCH AND THEY DID SO GLADLY. IN GENERAL WE WERE VERY PLEASED WITH THE PRICE, SPEED OF WORK, AND EASE OF DOING BUSINESS WITH DIXON PAINTING. I WOULD ENCOURAGE CUSTOMERS TO ENSURE DIXON USES PAINTERS WHO SPECIALIZE IN INTERIOR WORK FOR ANY WORK DONE INSIDE YOUR HOME. I HAVE LEARNED THAT INSIDE AND OUTSIDE PAINTERS HAVE DIFFERENT SKILLS.

AS OF NOW I AM VERY DISAPPOINTED IN DIXON PAINTING'S RESPONSIVENESS AND WILL WAIT TO HEAR WHAT HOW THEY RESOLVE THE PROBLEMS DESCRIBED.

THEY WERE COMPLETELY PROFESSIONAL, PROMPT, COURTEOUS; EXPLAINING ALL THE STEPS ALONG THE WAY; PUT DROP CLOTHS EVERYWHERE TO MINIMIZE PAINT GETTING ALL OVER; VERY RESPECTFUL OF MY GARDENS AND PRIVACY. VERY PLEASED.

EVERYONE COULDN'T HAVE BEEN MORE BUSINESS LIKE. THEY SHOWED UP ON TIME, RETURNED PHONE CALLS WITHIN THE SAME DAY, AND IT WAS A PLEASURE TO DO BUSINESS WITH THEM. I HAVE SOME INTERIOR PAINTING TO BE DONE IN THE NEXT FEW WEEKS, AND I INTEND TO USE THEM AGAIN. I WOULD HIGHLY RECOMMEND THEM TO ANYONE WHO ASKS.