CLAUD FLEMING CARPET INC

They did a wonderful job. They were very professional. They cleaned up after themselves very well. They did no damage. They were so responsive and willing to be available to answer all my questions.

I had major problems with red oak flooring installed by Claud Fleming Carpet, Inc. (CFC) in February 2011 and sanded, stained and finished in March of 2011. In the May time frame of that year I noticed the floors cupping (turning up on the edges of the boards). I attempted to get this resolved through CFC with no success. They did not acclimate the wood in my home, as I found after the fact to be a requirement prior to laying hardwood floors. CFC contended throughout the process my house had a moisture issue that made the floors cup. The previous oak floors (that were torn out to lay new hardwoods) never cupped. I also had an environmental company to my home to check for moisture and humidity issues during the time frame CFC indicated I had a moisture issue, as well as other flooring companies and contractors. No sources of moisture were found. After about one year of going back and forth, CFC agreed to pay approximately half on a job to get the floors re-sanded, re-stained and refinished (stairs were to remain untouched and stain on floor was to match stain on stairs). The work was sub contracted out. CFC provided sub with the stain color. Work was performed, but the stain applied did not match the stain on the stairs (drastic difference and a color I did not like). I paid $10,148 for the initial install to CFC and an additional $2,170 to have them re-sanded, re-stained and refinished by the sub contractor. And as a result of floor color not matching stair color I hired another company at an additional expense of $4,471 to re-do the same work. The floors turned out great once work was performed by another company! If there are no issues, CFC may be an alright company to deal with. If there are issues (at least in hardwood flooring) you can expect hands off from Claud Fleming Carpet. I was left to spend an additional $6641 for remediation.