Casteel Heating, Cooling, Plumbing & Electrical

Heating and Air Conditioning, Electrical, Plumbing,

About us

**2018, 2017, 2016,2015, 2014, & 2013 SUPER SERVICE AWARD WINNER!** During the past 30 years, Casteel Heating and Cooling has been one of the most respected names in metro Atlanta for heating and air conditioning. Since then we have grown and added a Plumbing and Electrical division with some of the industries best technicians! We are now offering experts in hydro jetting to clear even the worst clogged drains in your commercial or residential property. With over 30,000 5 star and A+reviews, the #1 Plumber in Atlanta as voted by Atlanta Home Improvement Magazine, and having been awarded Top 25 Small Business of the year -7 times in a row, Casteel is your only call to have your home repairs completed in a timely and budget friendly manner by the best! When we say "We'll take Amazing Care of You," we guarantee it! Your Amazing Care continues to our craftsmanship, technician know how, and even to the job clean up. Your home will be left as if we were never there. Knowing that you are a satisfied customer is our top priority and each survey is personally seen and responded to. As one of the top Heating, Cooling, Plumbing and Electrical companies in the metro Atlanta area, Casteel is your one and only call for your home service needs.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial HVAC installation, maintenance, repairs, replacements, system tune-ups, plumbing , drain hydro jetting, water heater, filtration, bath & kitchen remodels, fixture, toilet stoppages, sewer line, electrical, home surge protection, ceiling fans, generators & smoke detectors.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available
PayPal

Photos of past projects

Reviews

4.8918 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 918 reviews

Josh M.
09/2024
1.0
plumbing
  + -1 more
I have missing items from my house!
Description of Work: Water leak

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$4,080

Laura L.
03/2024
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great! Very professional
Description of Work: New furance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Haizel A.
01/2024
4.0
heating & air conditioning/hvac
  + -1 more
They came quickly, good communication.
Description of Work: Furnace check

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$89

Kenneth V.
11/2023
1.0
heating & air conditioning/hvac
  + -1 more
I took over management of a home serviced by Casteel for years and I successfully used them once and was happy (I may even have posted a positive review). I scheduled a tune up one month in advance (I live in the northeast) and booked a flight specifically for the tune up. Two days prior to my appointment it was cancelled by Casteel because they were "short staffed" and were" only responding to emergencies". I spent one hour on the phone attempting to receive some accommodation. I pleaded with the head of dispatch to no avail noting Casteel has served my location for years and I was flying in from out of state for this appointment. He refused to help. I then asked Casteel for a supervisor follow up. I never once received a call. I scrambled to find a replacement company which I eventually did. On the day of the cancelled appointment Casteel showed up with no notice or phone call. I already had had the unit serviced by a competitor. One week later I receive a phone call from Sandy in customer service saying she was calling "again" (I have never received a phone call from her). I returned the call three times and have never been able to speak to her. I held off writing this review pending a conversation with her. I could never trust this company or depend on them. The customer service was truly as bad as it gets
Description of Work: HVAC tune up

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0


Ann H.
08/2023
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. He was on-time, neat, polite, answered all my questions. I couldn't have asked for a better service visit
Description of Work: Summer service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rico H.
08/2023
5.0
heating & air conditioning/hvac
  + -1 more
Stan Stankov was our tech when our system went down and provided excellent customer service went and grabbed a larger fuse to keep our HVAC system from dropping again due to all the recent storm activity in the area. Would highly recommend their systems, customer support and technical expertise. Would give them 10 stars if I could.
Description of Work: AC went out the night before the hottest day of the year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gerald G.
08/2023
5.0
heating & air conditioning/hvac
  + -1 more
The entire team, the tech who diagnosed the problem, the rep who went over my options based on the problem, and the repair team who removed my old system and installed the new one, they were all professional, courteous and since I am familiar with the components of an AC system I could tell that they were honest and were there to make the experience as easy as possible.
Description of Work: AC replace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy S.
08/2023
5.0
water heater repair
  + -1 more
Matt showed up on a very hot Saturday and did a fantastic job of installing a new water heater. I had the county inspector come yesterday and he made the same assessment. It only took a minute to check and approve the installation because it was done so well
Description of Work: Install new hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

LaQuanna F.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
We were blessed to have Justin with Casteel Heating & Air as a very skillful, kind and talented technician. We have a Smart Thermostat that other companies’ technicians said “we don’t work on those things”. When we requested service and mentioned that, they told us they would pair us with a technician who is very skillful and they were correct. Justin showed up on time, beautiful smile and very professional. Our grandbabies were over for the weekend and was just waking up in the early morning and Justin was sensitive to that. He moved so stealthily throughout the house and was able to do exceptional work quietly and efficiently. We would certainly request him again should we encounter any future issues with our units. Thank you!
Description of Work: Our AC unit was not consistently pushing air to both floors according to the settings on the thermostat. Therefore end of summer night, we’d come into a 77 degree bedroom that took the entire night to cool off in a 5-yr old home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Christi R.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Casteel & their rep Michael Frye exceeded even lofty expectations. First, they offer discount coupons on their website. From the moment I placed the call, my A/C was fixed and cooling efficiently within 3 hours. Michael Frye was friendly & professional. He documented his discovery process at each important step. Using his tablet, he took pictures of the problems he found and presented to me in a way that was easy to understand. Once we agreed on the fix, Michael went to work and soon my A/C was functioning like new. I highly recommend Casteel and Michael.
Description of Work: Acid washed dirty coils and replaced switch.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Jenifer B.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Very quick response. Covered all options and was very knowledgeable. All employees were respectful.
Description of Work: Replaced hv/ac system.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Khalifa A.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
Another day in a hot house thanks to the fine folks at Casteel not actually making my appointment when I called yesterday. The girl Kiki? On the phone had to go back and listen to my call from yesterday to confirm that I had even called in for anything. And despite her saying they could still get me in today, they won’t be here til tomorrow. Air conditioning is kinda critical in the state of Georgia and you’ve gotta be able to rely on the companies you call for help to do their job. Casteel isn’t that kind of company.
Description of Work: Need someone to check why the air conditioner isn’t working.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
3.0
punctuality
1.0

$300

Cor T.
07/2023
5.0
electrician
  + -1 more
Dan, fully understood what the issue was and despite the heat, resolved the issue in minutes to our full satisfaction.
Description of Work: Troubleshoot a ground fault for the lights on the outside wall of our subdivision and resolved the tripping issue. In addition, replaced the defective light sensor to ensure that the lights are off during the day.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$675

T J.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Tom did a good job!! The team beginning with Rory to Todd who handled were very professional and knowledgeable. I was really surprised and excited that I had great service. I haven't seen this in a while from any company. Keep up the great work Casteel with caring for your employees 👏 👍
Description of Work: my AC went died and so perfer was new AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,400

Sarah T.
06/2023
5.0
plumbing
  + -1 more
Brandon has been so helpful through our sewer replacement process. He is knowledgeable, helpful, and quite funny too. He is a star employee that you should cherish.
Description of Work: Sewer mainline replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,899

Wendy A.
06/2023
5.0
plumbing
  + -1 more
Travis exhibited excellent customer service and repaired our toilet issue quickly. He was knowledgeable and very personable.
Description of Work: Leaky toilet between bowl and tank—gasket repair

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lance R.
06/2023
5.0
heating & air conditioning/hvac
  + -1 more
Casteel always has great, helpful, and friendly employees. Always enjoy working with them.
Description of Work: Our zoned system wasn't opening one of the dampers and cooling the bedroom level. In this case, I only had to pay the service call. The part, which was four years old was replaced under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Robert R.
06/2023
5.0
plumbing
  + -1 more
Jordan was professional and knowledgeable and discovered and resolved the plumbing leak issue quickly.
Description of Work: Jordan located and fixed a leaking shower stem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Latanya G.
06/2023
5.0
heating & air conditioning/hvac
  + -1 more
Edwin was on time, professional, informative and efficient. It was a very pleasant experience.
Description of Work: Condenser repair and HVAC system check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kecia R.
05/2023
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job installing my new air conditioner. They are polite and cleaned everything up very nicely.
Description of Work: New air-conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Annette M.
05/2023
5.0
heating & air conditioning/hvac
  + -1 more
The technician sent to service my AC was professional, definitely knowledgeable and very open to questions. He explained what he was doing and why and answered any questions I had. Patrick exceed expectations.
Description of Work: General maintenance as well as checking on what I thought were problems encountered with the unit performance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim M.
05/2023
5.0
plumbing
  + -1 more
We worked with a technician named Jordan to assist us with a small gas leak. He was extremely helpful and courteous. We have had multiple positive experiences with Casteel and would recommend.
Description of Work: We had a small gas leak in an outside gas line running to our pool heater. The leak had to be detected and corrected, which involved some digging/testing and refitting of gas line couplings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

An Z.
04/2023
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived on time, very courteous and showed respect to the property, professional, addressed all my questions.
Description of Work: AC maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom F.
04/2023
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time, called first, performed a thorough inspection of both units and provided a insightful written report plus pictures of all readings.
Description of Work: semi annual inspection of both units for summer season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Desiree W.
04/2023
5.0
heating & air conditioning/hvac
  + -1 more
Dewone was an excellent tech. He went over and beyond. He communicated well and arrived on time. The casteel team as a whole were excellent.
Description of Work: Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.99

Contact information


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Bonded

Insured

Licensed*

Trade License Number
EN215639
Trade License Locale
GA
Trade License Authority
Georgia Construction Industry Licensing Board
Trade License Expiration
06/30/2026

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical,
Plumbing,
Water Heaters,
Generator

FAQ

Casteel Heating, Cooling, Plumbing & Electrical is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Casteel Heating, Cooling, Plumbing & Electrical accepts the following forms of payment: Check,CreditCard,Financing Available,PayPal
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers free project estimates.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers eco-friendly accreditations.
No, Casteel Heating, Cooling, Plumbing & Electrical does not offer a senior discount.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers emergency services.
Yes, Casteel Heating, Cooling, Plumbing & Electrical offers warranties.
Casteel Heating, Cooling, Plumbing & Electrical offers the following services: Residential & commercial HVAC installation, maintenance, repairs, replacements, system tune-ups, plumbing , drain hydro jetting, water heater, filtration, bath & kitchen remodels, fixture, toilet stoppages, sewer line, electrical, home surge protection, ceiling fans, generators & smoke detectors.

Contact information


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day