Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

ARS / Rescue Rooter Atlanta (PL)

Plumbing, Air Duct Cleaning, Water Heaters,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 770-882-2531! Licensed, insured, professional service has been provided for over three decades by Rescue Rooter Plumbing. We offer free estimates for major repairs or replacements. Pay by check or any major credit card, or we offer financing as well. Rescue Rooter strives to provide the best customer service and professional experience, every technician at Rescue Rooter holds a plumbing license issued by the Secretary of State. Additional contact name - Cathy Brooks. Additional DBAs - Rescue Rooter, American Residential Services Inc, ARS of Atlanta, Rescue Rooter of Atlanta. Additional e-mail - cbrooks@ars.com. License # MP208443, GA. REG. CN0208335

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Drain Cleaning & Sewer Lines.

Services we don't offer

N/A

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.7236 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
49%
4
14%
3
6%
2
8%
1
22%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
3.8
responsiveness
3.8
punctuality
3.8
Showing 201-225 of 236 reviews

LOUIS C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian F.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Walter R Pittman J.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

William C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: repaired compressor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Amanda F.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Kathie B.
11/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,000

Charles C.
10/2015
2.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: ARS missed multiple committed appointment dates for contracted HVAC service over a two year period. Management was largely indifferent, e.g. "nothing I can do". Eventually they offered a 1-year free service contract. But, at this point, the lack of trust and confidence in this company outweighs any amount of "free service".

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$520

Carolyn G.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I don't know much about AC, but they explained everything. I needed to replace the AC, thermostat and other items, but the furnace was still fine. They helped me to choose the right model and gave discounts along the way.
Rating CategoryRating out of 5
Yes, I recommend this pro

justin B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: tune up/ svc. went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Dan M.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$248

Don S.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC unit was blowing out hot air. The technician quickly identified the problem as being a bad run capacitor in the outside unit. I pay for a regular yearly maintenance service that's supposed to help keep my price down. However, paying $285 to replace a bad capacitor, which took the tech about 15 minutes is high. Later, I found I could purchase that capacitor for about $25 and could have/should have replaced it myself.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Mohankumar A.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from ARS / Rescue Rooter Atlanta (PL)
Mr. [Member name], Thank you for taking time to share your great feedback on our company. We appreciate you choosing ARS Universal! ARS Universal Customer Relations 866-803-0879

Christine D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from ARS / Rescue Rooter Atlanta (PL)
[Member name removed], Thank you for taking time to share your feedback on our company. We appreciate you choosing ARS Universal! ARS Customer Relations 866-803-0880

Katrina M.
04/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: Replaced a water regulator for the main line coming into the house. They were also supposed to repair the leaking faucet in one of the bathrooms and did not the first time but said they did. Luckily I had everyone's name that came out to my house and I was able to tell who was supposed to have done the repairs. All and all good work but more of a hassle to have to meet them again to come repair what was supposed to be repaired the first time

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$900

Response from ARS / Rescue Rooter Atlanta (PL)
[Member Name Removed], Thank you for taking time to share your feedback. Rescue Rooter strives to provide exceptional service to each of our customers. We are a 100% customer satisfaction company, and encourage you to reach out to us should you have any concerns, or need further assistance in the future. Thanks for choosing Rescue Rooter. Rescue Rooter Customer Relations 866-803-0879

Deb C.
02/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: sales person was very deceitful. suggested we only had until dec 31, 2014 to buy/install 13 SEER units. After that date, not available in Georgia with any manufacturer or installer. Upon interviewing other providers, educated to know this was completely false, ARS was trying to use fear to close a deal. They are known for their high pressure tactics. ALWAYS price shop/vendor shop when making large purchases.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from ARS / Rescue Rooter Atlanta (PL)
(member name removed), thank you for taking time to share your experience. ARS Universal strives to provide each customer with an exceptional service experience. We apologize if we were unable to do so in this situation. One of our Customer Relations team members will be contacting you to address your concerns, however, if you would rather call in at your convenience, the Corporate Customer Relations number is 866-803-0879.

Julia F.
01/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Replaced furnace and air conditioning system. Then 2 mos later had to replace furnace again because we encapsulated our crawlspace and needed a different system. They worked great with us and with Aquaguard, the crawlspace encapsulators. Gave us a large discount on the second furnace since we had just purchased one. They have given us 2 free inspections since then (furnaces installed January and March 2014). We also used them for duct cleaning - they did a thorough job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from ARS / Rescue Rooter Atlanta (PL)
[Member Name Removed], Thank you for taking time to share your feedback on our company. ARS Universal strives to provide exceptional service to each of our customers. We are pleased to hear about your experience. Should you need further assistance, please don't hesitate to call. Thanks for choosing ARS Universal! ARS Universal Customer Relations 866-803-0879

William C.
01/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
.
Description of Work: Serviced two HVAC units under contract. Reported slightly diminished capacitor output on oldest unit. To follow up on next service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Amanda F.
12/2014
5.0
air duct cleaning
  + -1 more
.
Description of Work: checked and serviced heating system . | |had problems getting them here in a timely manner with the a/c this summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$53

LENA M.
10/2014
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: Furnace inspection and fall service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

barbara S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They put in a new air conditioning unit on the exterior of the home.
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,000

Grace F.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5

Response from ARS / Rescue Rooter Atlanta (PL)
[Member name removed], Universal Norcross is a premier service company focused on providing exceptional service. Exceptional service is our primary goal. We would like to discuss your specific situation further. One of our Customer Relations team members will be contacting you to address the situation further.

Bob W.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
..
Description of Work: They replaced my AC unit after it developed a leak. They were on time and finished the job with no problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

David H.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard B.
03/2014
2.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$7,000

Christine D.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1775 W Oak Pkwy Suite 800, Marietta, GA 30062

http://www.ARSGeorgia.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Air Duct Cleaning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening

FAQ

ARS / Rescue Rooter Atlanta (PL) is currently rated 3.7 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

ARS / Rescue Rooter Atlanta (PL) accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, ARS / Rescue Rooter Atlanta (PL) does not offer free project estimates.
Yes, ARS / Rescue Rooter Atlanta (PL) offers eco-friendly accreditations.
No, ARS / Rescue Rooter Atlanta (PL) does not offer a senior discount.
Yes, ARS / Rescue Rooter Atlanta (PL) offers emergency services.
Yes, ARS / Rescue Rooter Atlanta (PL) offers warranties.
ARS / Rescue Rooter Atlanta (PL) offers the following services: Plumbing, Drain Cleaning & Sewer Lines.
N/A

Contact information

1775 W Oak Pkwy Suite 800, Marietta, GA 30062

http://www.ARSGeorgia.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM