ARS / Rescue Rooter Atlanta (PL)

They were an hour late to begin with. I would advise you to be assertive if you decide to use this company. He did solve some problems that I had with our air intakes. Within a few weeks, the air conditioning quit and I had a heck of a time getting them to come out to look at it or fix it. I also had some other problems with this unit and they did not get back to me for resolution. Make sure that you know where they are placing the central air unit, so you don't have to pay an extra $400 to have it moved to where you want it.

The plumber finally arrived and he had an attitude from the start. The plumber was not prepared to dig nor did he have anything to locate the underground pipe with. He said he needed to call someone with a camera to find the problem. I asked if he had called them; he said he would call them after he finished. WHY he couldn't call at that point, I don't know. He quoted me $225 to fix the broken pipe. I agreed and he said he had to go to the store for parts. I didn't realize that a broken pipe was such a rarity and I always assumed most plumbers had the basic equipment for making such a repair-on their truck. The guy finally returned and finished. He gave me a bill for $265, not the quoted $225. I asked why the difference and he said it was because of the parts. I didn't argue. The guy told me someone would arrive later with a camera to help me with the separate, backup problem. I had a bad feeling after that and called the company to cancel. Will not recommend or use them again.

Universal ran new ductwork into a new addition, kitchen and laundry space and installed a new HVAC system with dual zone heat and air controls. They also removed insulation from the old ductwork and wrapped them with new insulation.

I am actually one step from calling the BBB on them. I am trying not to let the frustration come to me, but it is hard. Everything went fine with the work; it was more of a customer service problem. The problem really is still not even fixed. We paid all this money and it is like pulling teeth to get someone to return a phone call for me. I keep leaving messages and no one is calling me back. John is the service manager and he is the one who is supposed to call me back. I know what the problem is; I just need someone out here to fix it. It is 104 degree weather and everyday matters when you have got little ones. I am getting slightly frustrated. It really is not brain surgery; I just need someone to return a phone call.

The unit itself is good but there was a problem with engineering and installation and follow up after the sale. The unit does not cool the house. We only get a 10 degree differential between the outside and inside temperature and the industry standards are a 20 degree differential. I have had 14 service calls since installation on 7/4. The last time, the tech told me that my house had too many windows.

I was generally pleased with the job but did have one minor discrepancy. When I set this up, they agreed to come out and clean the ducts, before starting the job. However, their crew came out were not prepared to clean the ducts. They wanted to start the rest of the job. I called and complained and they did do it the way they had first promised. The system is working fine but there was a problem with some of the duct wrapping coming off. I would probably consider them again, but would shop around a bit too.

I think that Universal gave me the best price quote I could get. The first crew of people who arrived to my home had kind of a bad attitude. I think they had an attitude about doing the work because my condominium is about 100 years old. I think that they really did not want to put much effort in the job. However the second crew that arrived was a whole group of new people who did not complain at all. They came in and got the job done. Overall I was very happy with the quality and their responsiveness minus the small issue I had with the first crew.

I think that they do very good work, they are always on time, and they are very professional. They have really good mechanics too. I was very happy with the overall service that they gave us. The price was good as well.

Universal Heating Cooling & Air Purification did an excellent job on this installation. They came when they said they would and didn't leave any mess. I thought the men were very polite, professional, and responsive to my questions. I wouldn't hesitate to recommend them to others.

VERY PROFESSIONAL SKILLS. WE NEEDED A COUPLE OF BIGGER REGISTERS AND TECHNICALLY THE WORKERS WERE HIGHLY QUALIFIED.

In 2005, I originally called the company to get an estimate for a whole-house dehumidifier. Rick Ducharme came out and high-pressure sold me on a new A/C instead. He did not give me any education on what type of A/C to buy, the energy efficiency, or choices I have with them. Instead, he kept telling me that I had a wrong sized unit that should be replaced with a newer heatpump. I decided to buy one since I would get a $300 tax credit. The rest of the ducts located deep in the crawlspace were not covered, but I wish they had inspected and covered as they had many holes to be covered. Just recently (July 2007), I found that one side of the A/C had a 18" x 24" cut and then discreetly covered with aluminum tape, and the whole unit wrapped in insulation. The whole revealed itself after 2 years. The company came out to fix, cautioning that the installation warrantee period has lapsed and possibly get charged for labor. They determined that it was covered, and did not charge me.

Excellent. Thorough explanation of options. Work done in one day. Neat, clean, professional. Price in line with, or below, competitors.

A Trane air conditioning salesman at Home Depot said a Trane engineer would come out and design a system and give us a quote at no charge to supply and install a new system. Rick Ducharme with Universal Heating & Cooling came out and spent about 30 minutes walking around looking at the existing system and ducts. He asked no questions and expressed no concern about the amount and type of windows, doors, insulation, etc. He then quoted $5,452.00 for the system. We told him we would like to think about it. He then stated that he needed an answer right then - that the price would be an additional $681.00 if we waited. We felt that this was in no way a "free estimate" as advertised, that it was in fact a high pressure sales pitch. We decided not to do business with Universal through Home Depot.

The company did a good job and the only complaint I would have was that the price ended up being more than I expected it to be. They were very knowledgeable and got the job done in a timely manner. They were courteous and polite and they did a good job cleaning up.

In the end, we were satisfied with the work they did. They did have to come back out and fix something that was not done correctly the first time. They came back out, fixed the problem and we have not had any more problems since. Overall, they did a good job.

MISERABLE! Not only did the "plumber" not know how to fix the diverter, he took the valve apart and then couldn't figure out how to put it back together, so he left us with a worse leak than before he came! He also lied to us about the water pressure in our home, saying that it was too high but refusing to show us his gauge. When we got our own gauge, it was not over the limit. Do not call Rescue Rooter, they are completely incompetent. The only plus side: we only had to pay the home warranty fee.

The installers were so late that I had to leave to go to work, at least two hours. I was going to go with another vendor, but they assured me this sort of thing never happens and gave a slight monetary incentive. The second set of installers were on time, but they damaged the wall in our hallway and left the carpet filthy and didn't say a word about it. They also did an unprofessional job installing the water heater. One of the copper pipes was patched together in a zigzag shape because they didn't have the correct parts. This was the first thing you could see entering the house thru the garage. They would not return phone calls until I had the bank threaten to do a charge back. It took two other trips to get it ''right.'' I use that term loosely. They promised a 6 month automatic maintenance call. It has been a year and no maintenance call.

The salesperson was well informed and spent a lot of time explaining various units, pros and cons. Did not try to over sell products. The installers were on time, somewhat professional in appearance, and polite. It took them longer than expected. They cleaned the work area before leaving. The cost was less than three other quotes for the same product.

This was my 4th bid and end of the month. VP Sales was training a new sales guy. After the summer, both the heater and AC were still working, but on their last leg. I learned a lot from the 4 guys, some was conflicting sales opinions. Carrier bid without 5 inch filter, $6100 Lennox verbal bid from owner without 5 inch filter $6500 (today only), somehow under impression AC was broken. Other Trane installer bid for same system no 5 inch filter $6300. The sales process was easy. The install was near perfect. These guys really made it a perfect install. It looked great! They put the heater on a box, which gave it more room from the return and another right angle. Did I say this is much quieter? Well, it must be 70% quieter. My TV room is right next to the HVAC and return. Oh, they forgot to relight water heater, but came back at 9 that night. They guys had a trailer at Home Depot and their display looked the same as my finished product. Would highly recommend!!

Heat Pump and Air Conditioner over sold by at least 3 times what was needed with the result that we have almost no dehumidification in the summer as the Air Conditioner dosen't run long enough. The duct work was very sloppy and 1 outlet was not installed until after the Air Conditioner was replaced. This was done instead of refunding $712.37 for labor to replace the Air Conditioner and it dosen't provide the required air to the room it is installed in. The reason the Air Conditioner burned out is they didn't use the proper size wire to it. When they replaced the Air Conditioner they reran a new larger wire to it but ran this wire OUTSIDE the house!!!

We hoped to avoid replacing the system before we sell the house, and the technician was open about our options, and did not pressure us to do more than necessary.

1. The 19 SEER is a two compressor A/C unit, Trane states in their manual the small compressor cannot ''push'' the freon beyond 25' in elevation. My attic unit was beyond that limit so this unit would have burned out on a regular basis. 2. The 19 SEER unit used different freon from the old units and it would be difficult to ''vacuum'' out all of the residual freon. 3. Charts showed the 4 ton unit of the 19 SEER compressor (A/C) was actually only equal to 16.5 SEER in the 4 ton model. When compared to the cheaper 15.5 SEER, the cost difference to operate was only about $25 per year, 4. Because the 19 SEER A/Cs only come in 1 ton increments, I was paying for a larger unit which was not needed nor recommended as most HVAC people will tell you that buying a ''larger than needed'' unit will result in the unit being on for a shorter period of time, thus, it will not pull the humidity out of the air.

WHEN I CALLED THEY CAME OUT THE SAME DAY. THEY WERE PRETTY PROMPT AND RESPONSIVE. THEY WERE FRIENDLY AND COURTEOUS. I WOULD USE THEM AGAIN IF WE HAD SOME PLUMBING PROBLEMS BECAUSE THEY ARE FAST. THEY TOOK THE TIME TO EXPLAIN THINGS, AND TOOK TIME TO ANSWER ANY QUESTIONS. I NEVER FELT LIKE THEY WERE RUSHING IN AND OUT.

GREAT service. Company came within an hour of my call, and work was promptly performed. Will DEFINITELY use for any future plumbing needs.

GREAT service. Company came same day of my call which was after 6 pm! Though my repairs weren't covered under home warranty, clogs were cleared, and good advice was given to avoid future problems with our "old" pipes.