AquaGuard Foundation Solutions

June of 2014, I signed a contract with Aqua Guard Foundations Solution to have my basement encapsulated. I did not have water in the crawl space but I did have water coming in through the basement door. I was informed that encapsulation was the way to solve the problem. Thousands of dollars later in little over 6 months along with a very heavy rain, my basement flooded in areas where water has never entered. The company principals of honesty and customer care fell short. Fast forward to now, (10 year span) I continued to invest with this company to resolve my basement issues, through ongoing flooding, three pumps, humidifier upgrades, and much more. There is mold currently throughout the basement due to multiple floods, Including recent Hurricane Helene. I am extremely dissatisfied with their policy of honesty and customer care. There has been minimal follow-up. I want my basement to be mold and water free without another expense to me. “Buyer Beware!!!”

It was our first time hiring a professional for water damage in our basement. We had no idea what caused it. We had a very bad experience with some of our previous contractors so we asked a lot of questions. The inspector Jose explained everything clearly and took time to patiently answered all of them. The crew who did actual work, Calvin, Jamahl, and Clayton, were very professional and polite. Their work was fast and efficient. They informed us at every step so we know what is going on. They did all the waterproofing in just two days. It cost a lot but we’re glad we hired Aquaguard. It’s great to have an assurance that we don’t have to worry about any water damage in the basement in the future under their lifetime warranty!

From start to finish - top notch! Will arrived timely and completed a thorough inspection, even inspecting an area (crawl space) that I wasn’t contemplating, but desperately needed some work as well. Quotes (yes, 3 of them) were provided to delineate the differing areas and work - along with related warranties. We received a quote from a competitor, and AquaGuard was the best value, most comprehensive, and best warranty. Scheduling went seamlessly with Justin (though they didn’t update my phone and kept calling my husband). The crew, lead by Marquise, communicated their arrival about 30 mins out, arriving timely. He professionally introduced his team, Joseph and Stephon for the crawl space on Day 1 and Alex for the basement on Day 2 - and they set to work. They laid covering over the carpet to protect it from this Georgia red clay. Working productively, with care and thoughtfulness to achieve a job well done. Once they finished up the work, Marquise walked me through the full effort and provided photos of the results within the crawl space, and explained the maintenance needs clearly, then we finalized payment. Highly recommend AquaGuard for your waterproofing and stabilization needs. Professional, courteous, timely, thorough, and competitively priced. Thanks AquaGuard for my dry basement and secure foundation in my addition!

After spending nearly $30,000 for a full crawlspace encapsulation, dehumidification system, and new sump pumps, we encountered a significant amount of water on top of the encapsulation system. On re-inspection, we were told that our drainage system now needed to be addressed resulting for an additional $6,000. I am extremely skeptical of spending more money with this organization after having so much water come through a reportedly waterproof system. Our installation experience was also not without its problems, we were scheduled for three days of work, and the crew worked half days each day resulting in a lot of disruption to our house. The installation was also not performed to plan - for example, a sump pump drain was placed only inches away from the foundation. Overall, I am very disappointed in the service. While the inspectors have all been extremely nice, we have yet to have a reason for why so much water would find its way into our crawlspace through a very expensive system designed to deal with these problems.

On May 4, I met with a Field Inspector (Salesman) from Aquaguard regarding a leak that I had in my basement. He advised that I needed to have my son move some dirt around my foundation to fix the leak in the basement. I found out from a landscape company that fixed the cause of the leak that this would have made it worse. However the Field Inspector recommended new gutters (which I agree were needed), poly-renewal to fix the cracks in my driveway, and column lift for the column in the middle of my garage doors. These repairs were approximately $10,000. My problems started from there. The field inspector led me to believe the my house would be virtually unsaleable if I did not have the repairs completed. As a widow, without any knowledge of home repairs, I trusted what he said. Later I found out that the column lift and the crack repair in the driveway were not necessary. He completely missed a problem with my front porch being separated from the house. I paid a $2,900 deposit with work was to start on June 7. On June 7, The work on the column was completed. A member of the crew said that they were not sure why this was recommended. June 9, The driveway work was completed by a different crew. They arrived 3 hours earlier than scheduled. They said that they had seen much worse driveways. What I did not know was the the work that they do with the polypill does not repair the cracks. It only prevents them from getting worse, according the the Aquaguard crew. My driveway looks exactly like it did before I spent $1500 for repair. Also on June 9, the gutter repair crew arrived. They were scheduled for the afternoon, but arrived at 9:30 am. Following the gutter install, I walked around with the crew foreman. There was one downspout that was not attached to the gutter. I pointed this out to the foreman. He called someone over to fix that. This young man left a hammer in the yard, was told to pick it up, then threw it down in a different part of the yard. This was a preview of the problems to come. The following morning, I walked out on my deck to find it in complete disarray with rusty nails and a black roofing dust everywhere. I picked up over 40 nails. Nails that my grandchildren could have easily walked on. I found large gutter nails in my yard that could have caused injury to my lawn maintenance person or damaged his equipment. My deck furniture and rug were ruined. I sent a text to the scheduler (the only number I had) on Saturday. He did not respond. A supervisor Nick called me on June 13. He sent someone to my home on June 14 to help clean up and access the damage. The person that he sent was injured and could not do anything with his arm in a sling. He also came with no tools, equipment, paper to take notes, a camera to take pictures, nothing. He borrowed my broom and water hose to spray off my concrete patio. It was a nice gesture but absolutely no help at all. I sent Nick a list of items that were damaged. He said that they would take care of it, but there was no follow-up. He said that he wanted to come to my house to see the damage, but because of our schedules, he could not come for two weeks. I sent a text the week he was supposed to be back in town but did not hear anything. I cleaned my deck and replaced the items that were damaged so that I could use my deck. As of August 5, nearly two months after the initial work was completed, I have heard nothing from Aquaguard about them taking responsibility for the shoddy work and irresponsible work ethic of their gutter crew. I am terribly disappointed in this company and would not recommend them to anyone. Additionally, I was overcharged by $2900. I never received any receipt or breakdown for what I was charged by each of the three different crews even though I asked for an email receipt. I did get a refund for the overpayment. Do not use this company if you want someone who lives up to their word, who has reliable, consistent accounting practices and who has employees that take pride in their work. Services: Concrete leveling, Driveway repairs, gutter installation

Did a very thorough job in our crawlspace. Very pleased with everything.

The work was done on time. There was an issue in drawings and what was included, but in the end they made good on the difference

James, Brandon, and Devon were courteous, professional, responsive, worked hard, and did a good job. I had wall anchors installed, and helical piers to brace my leaning chimney and one down-slope corner of my house. Also had separate crew, Logan, Noah, and Bernard, follow with waterproofing. They were similarly courteous, professional, responsive, worked hard, and did a good job. 3 days for part one, one day for part two. Hauled away debris, including excavated dirt, and cleaned up reasonably. Total cost almost $20k; with lifetime transferable warranty, 3-year service plan, and 0% one-year financing.

Shaun and Koby came out to raise a large section of concrete under my deck due to settling. They were very good, showed me what they were doing and how they were doing it. I had one request and they were happy to accommodate. If you don’t use Aquaguard for your foundation or concrete needs, you’re making an error.

Ron K and Rolando R did a great job and they were very professional and I would use them again if I need gutters installed

James F, Avery and Chris did an excellent job. Very satisfied. Showed up on time, did the job and cleaned up. Thank you.

Chris R. And John L. Were quick and efficient. Explained everything to me that they were doing and explained the warranty. They cleaned up well after themselves, and we’re very polite.

Ron and Rolando did a very job. They explained everything they were doing and made sure to answer all my questions. They were on time and cleaned up after themselves. They were very professional and polite.

Chris R. and John L were very quick and efficient. Explained everything they were doing for me and explain the warranty. They cleaned up after themselves and had very good customer service skills.

My technicians, Michael and Marco, were on time, knowledgeable and professional. They installed carbon fiber straps and a helical pier. They kept me informed throughout the entire process and I am very pleased with the service.

It was excellent on everything and customer service is awesome,

In this homeowner’s opinion, this is not a company you want to hire. Ever. Especially for something as important as supporting your home or keeping it safe from mold. I wish I could attached videos of a few beams that were supposedly supported by AquaGuard. Below are excerpts from the letter we sent to AquaGuard’s president in the middle of our job. He did not respond. The contracted work performed by AquaGuard on September 28, 2020 has the distinction of being one of our worst contractor experiences. Of the six employees sent to our home, there are still issues with the job that none have noticed. Perhaps if Al Arabia had kept the appointment he made to inspect our job on December 1, 2020, the issues would have been discovered. He did not provide Mr. Eustace with the punch list created by Cary Sweet. Twice, we have received requests for payment for a job which AquaGuard stated was complete and had to inspect the job to find that not only was the work not completed. Over 2 months after starting our job, which was supposed to take <3 days, we are still finding work not done that has not previously been caught. We do not understand how a company can call a job complete without performing a final inspection. The billing is further complicated by the fact that we met with and approved a subcontractor to perform work steps not in the AquaGuard contract. Somehow, without informing us, a decision was made by AquaGuard to do that work, in a different manner than the contractor we were going to use, without significant materials expenses, contrary to those the contractor would have had. Yet, AquaGuard added the entire value to our multiple invoices. They also performed this “extra” work and the contracted work in well under the originally estimated time for the originally contracted job. After Mr. Sweet went under our home, he told us AquaGuard had done a “pretty good job.” We could have gotten a pretty good job from any number of contractors, and they would have charged a lot less. Maybe they would have actually done the work they said they did, too. We were “sold” several lifts to raise our floor by Mr. Eustace. They have not happened. At this point, we do not want them to happen, due to the level of incompetence illustrated by your staff. Were we to have considered the job done, paid the invoice sent on October 12, and not checked the work, this is what we would have been left with: 1. A crawlspace that is completely humid, 2. Eventual water under the house, from the kinked drain tube, 3. A wet foundation, resulting from the discharge water pumping directly onto it, 4. An ugly hole with a pipe protruding at the front of our home, 5. A lesser-featured dehumidifier, 6. No plastic behind a few posts, 7. A master bedroom beam that is simply nailed to the underside of the subfloor, 8. An incomplete seal of the crawl space, 9. An unsupported family room, where we have a stress crack 10. A vented crawlspace, due to not all vents being covered, 11. An unsupported knee wall in several sections due to poor shimming, 12. An uneven interior floor, not raised as promised, and 13. A worker’s garbage (vape pen), which, if faulty, can be a fire hazard. The job should have been completed correctly on at least the second attempt. Mr. DiGregoria, we have spent numerous hours inspecting the work, documenting it, and discussing its many shortfalls with your staff. We have been fraudulently billed for work not performed.

Did a great job. Reasonable price.

The work needed was much more involved than expected. They worked very long days staying until everything was done. They did a great job!

The whole process was great. The sales contact came out for an estimate and explained the options we had and never made us feel obligated. We booked that day and we’re scheduled relatively quickly considering current pandemic conditions. The crew worked efficiently and were very polite. We’re very happy with the results.

They installed two piers to raise one side of my concrete patio about 5". They had all the equipment and expertise to do the job. They did just what I wanted to do and made sure I was pleased.

Raymond did an excellent job! He worked by himself, took his time and it came out just as he had said. He cleaned up all the debris. I would definitely use the company again. Raymond was friendly, professional and takes pride in his work.

Technician showed up on time and did work responsibly. When finished, he recommended caulking the edge of the sidewalk/parking lot. My only complaint is that this should have been included in the overall job.

Smooth, they where here when they said did the work and cleaned up afterwards 👍

Excellent. Maintenance of Aquaguard installed encapsulation of crawlspace with dehumidifier. No more problems with humidity and air quality in my home since installation about three years ago