AquaGuard Foundation Solutions

I am really happy with the service technician sent to resolve my problem. His name is JD. He was very effective and professional. He is a real asset to your company.

Work crew showed up on time both days. Introduced themselves and got right to work. Attention to finish detail was superb. Cleanup was like they had never been there. If you have concrete issues, this is the company to call.

don't stand behind their work water leak failed

They did the work professionally and tried to answer all my questions respectfully. The work was done to my satisfaction.

Great company to work with! I was in a rush with the sell of my home and they bumped me up for quick service. Salesman and all workers were on time and super polite, cleaned up excellent. Great job!

Great right now, only time will tell if the issue was properly resolved.

I have used this company more than once and would recommend them to others. They are professional and do a good job,

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I interviewed several contractors for the foundation issue. Aqua guard was informative and provided me with a competitive quote. I could not believe how they completed the job and left my home spotless of debris. Yes, they are the best and can afford to be competitive and the best at what they do.

Everything went smoothly from the initial inspection with John through the install of the foundation support and jacks with Will, Brian and Steven. Everything was top notch and the quality of the materials is far superior. Even has some other contractors that were impressed with their work. They were professional, cleaned up everything, friendly and answered all my questions. Was able to get a successful raising of the house and I know it’s going to last now. Never was upsold on anything and have recommendations and things to watch for for future issues potential. Would recommend them to anyone needing support or foundation work done. Only problem was the wait to get them, but it was worth it!

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Working with them was an exceptional experience. Phil came out to my home and was knowledgeable about everything going on in the basement. In addition, he was detailed oriented about everything he was quoting and left no question I had unanswered. The quote was reasonable. I will say this though. It was not the cheapest, but I was not looking for the cheapest. I was looking for quality work. That is exactly what was delivered. After hiring them, the crew came out on time and was efficient and professional. I was not left unhappy with the work and Phil has continued to answer any questions I have had post install. Great team to work with for any foundation needs.

They did a great job.

Work is scheduled. Sale Rep. Jeremiah Claybrooks is knowledgeable, professional, friendly, accessible and communicates to all questions in a timely manner.

The work was contracted in October, but they can't get around to fixing my basement until early January. This disappoints me highly.

Great service.

The guy that they sent out was an experienced contractor. He determined that we didn't have an active leak.

The team that performed the work was great. Malcolm explained each step and answered questions without hesitation or annoyance. Sales Rep did not adequately evaluate or inform team of the issue to install a dehumidifier, which was a second part of job. Overall, I would use Malcolm and his team again, but hopefully I won't need to again.

They hold your deposit hostage and can’t offer repair until 30 days out. The scheme is to get your deposit with falsely promising to put you on the move up list because they know that you are selling your home. The are charging $7000 for what? Be careful! Do your homework! There are better companies with better prices!

Although I didn’t hire them, they came out and gave me a good assessment and determined that I wouldn’t need their services.

Aquaguard was fine, but sub contractor they hired to actually installed the encapsulation was constantly late or not showing up at all. A job I was told would take 2 days took 2 weeks before completed. They also left trash in crawlspace just inside the door. Pieces of pipe for instance. Sealant foam left oozing out of vents outside of crawlspace wall.

A so called expert from AquaGuard inspected my basement and determined that the flooring was leaking and they needed to jack-up the floor and put in a sump pump. When the crew arrived, they took down a stud wall (one wall of a basement office) and they found a sewer pipe going through the concrete wall and the hole was falling apart to a point that water and dirt was coming in. This was the actual cause of my leak. Crew put a little packing in the hole but still continued to jack up my basement floor. Fixing the hole would have cost me $100 but they charged me $5000 for the work on the floor even thou that wasn't the cause. I called the Sales Manager and explained what I found and he told me I didn't know what I was talking about. Having both an EE and ME degree, I'm sure I have the intelligence to determine when I've been taken for a ride.

Ever since I had them jack up floor joists in my house, every time it rains I get water in my basement. In 20 years of owning this house, I have never had water in basement. Water is coming over wall at exact point were the joists were jacked. Have contacted them and they are very dismissive and do not accept responsibility.