America's 1st Choice Home Warranty

Lower Trip fee than most home warranty plans and low monthly payment. You may add other options if you need them. I have not had to call on them yet but never know when I will need to I feel better knowing I can afford the trip fee to get my repairs done when needed. Thank You, Teresa Swaney Choice Home Warranty 888-531-5403 www.choicehomewarranty.com

I called them on Sunday and left a message. On Monday, no one had called me back in regards to my claim. I called them three times with no response. The response time is very slow. I finally got a hold of the sales dept. By the time the plumbers got here on Monday afternoon, they were unable to get through to the claims department to authorize the work for the repair. The technician was unable to complete the job. The claims department now has said they will not authorize it because the tech mentioned something about rust, which they would not cover, even though the warranty covers garbage disposal. However, the tech said that was not true because he has not really had a chance to look at the garbage disposal. The tech has talked to me and said he would be back today and get the authorization for the repair. It is impossible to get through to them to discuss the claims. They are very non-responsive, they try to pass things on and try to get out of the work.

The first repairman came out and plugged up the hole, and it lasted about a month before leaking again and I had to call them back to repair it again for another $60 fee. The second time, the technician noticed that the drain pan was not level and that is why it was leaking again after the first repair. He leveled out the pan and it has been fine ever since. My problem with American Home Shield is that it was purchased for the home I bought by the previous owner, not me. It was good for a year and after that time I did not renew the contract. I have been receiving letters for over three years about every week or so and it is driving me nuts! Stop spamming me for your substandard service!!!

America's 1st Choice Home Warranty asked for more money to do the service. I sent them a certified letter to cancel my membership and they have not refund my money back.

I've called 4 times over the past week, just to submit a service request for a plumbing issue - and keep getting the run around. The first time, they took a message and said I would receive a call back during normal business hours. The second time, I was told I would be contacted within an hour. The third time, I was given an email address to submit the request - this email address was bounced back as not in service. The last time, I was given a second email address as well as a website to submit claim information. I'm getting ready to call a fifth time - and hope I will finally get through to someone who can help me. I left another warranty company because of bad service. Now I'm wondering if it's just the industry.

It took two times for a repair person to come out and get it right. The first person was very nice, but it turned out they were let go when I called to check on the parts order. The next person was nice as well, but when they came with the parts (Which took 10 days to get ordered), they realized I didn't need 2 or the 3 parts.

We had changed from American Home Warranty to Choice in hopes of getting the same great service at a lower price. Unfortunately it seemed that Choice was more interested in collecting money than providing service. It took repeated calls from the plumber they selected to convince them that the work should be performed. During the time the plumber was working for us, the plumber indicated that he hated doing work for Choice because he had to wait 6 months to a year to get paid. We dropped the company as soon as we could.

I AM STILL WAITING ON MY MONEY TO BE PUT BACK INTO MY ACCOUNT

My refrigerator went out and I was told no appliances over 10 years old are covered. It clearly states on their website older appliances are covered. False advertising.

I have had to make 2 claims this year. I am up for renewal this month. My first call was a garage door issue. They were out that afternoon or the next day. I paid my co=pay and they were on their way. Super nice person. My second claim was recently. I decided at the last minute when I took the warranty out to add my pool coverage. Am I glad I did. My motor and pump went out. They covered up to $500. My final cost was under $80. They allowed me to use the service of my choice (which is who I use to keep my pool maintained), pay for the service and send in request for reimbursement. I have recommended America's 1st Choice to friends and realtors. A very hassle free and stress free service. Easy to work with. Great to know there is a local office if I ever have an issue where I need a face to face. HIGHLY RECOMMEND AMERICA'S 1ST CHOICE!!!

Contacted them regarding a non-functioning washer. The normal repair service provider was out of town. Assigned me to Adobe Appliance in Chino Valley. They were here when they said they would be. Diagnosed problem, repaired the problem. Excellent service from CHW.

I was told that because I HAD NOT gotten a yearly Maintenance Service done on my Air Conditioning Unit, America's 1st Choice would not send anyone out to look at it and that there would be no claim set up. I told them that I was not aware that I needed to get a yearly Maintenance Service done on my Air Conditioning Unit (it's less than 5 years old). They responded by saying that I was told when first setting up my Home Warranty contract a year ago; and that it was in my contract. They also mentioned that an email went out to all of their customers reminding them to do this Home Maintenance in the beginning of the summer. I told them that it was NOT brought to my attention when I first accepted their yearly contract. Also, that NO email was sent out to me in the beginning of this summer! Since I paid my contract amount of $495.00 in total up front AND that until this problem occurred, I had NOT EVER called them for anything, I was hopeful that they would be able to accommodate and work with me somehow. The head of the Claims Department, Karen, actually put me on hold for over a half an hour before I realized that she had no intention of speaking with me! I realize that I should've seen the fine print on the contract, but this requirement of a Home Maintenance Service is new to me. I was with American Home Shield for 9 years and they never required it. I feel that it should've been CLEARLY brought to my attention before I signed on with America's 1st Choice! I am disgusted with the customer service I experienced with the Claims Department! No workable attempt was made with me to compromise, accommodate, or resolve this problem even though I had been a model client!

I checked them out as my current one with a diff company is expiring. I never uesed it in the past 1 year and when i called the other company to renevew it took 30 min on phoen to reach a human, so i though that is bad, what when Ill need service!! And decided to change companies. So I saw this company on Angies list. I click their main home page. It says call certian number to get 20% discount. I call... The rep, iffered me a 'discount' 1435 for their gold service for 3 years. And she asked me how can she earn my business right now over the phone. i told her, I want a written quote in email, before I decide. I get an email....basically CUT/PASTE of the silver/GOLD option from their site. And hand typed '3 years $1435' I emailed her back, wanting to know the details of how much the company would pay for repairs/replacements, wanted to details.... she replied back to the links to the terms and condition on their site and when I went thought that of what is covered and what is not. Ill give you a cut/paste below from there, for you to decide. I AM STAYING AWAY BECAUSE I DON'T KNOW WHAT IS COVERED, EVERYTHING IS EXCLUDED. here goes an e.g.: C.) KITCHEN REFRIGERATOR NOTE: Must be located in the kitchen. (1.) *INCLUDED: All components and parts, including integral freezer unit, except: (2.) *EXCLUDED: Racks - Shelves - Lighting and handles - Freon - Ice makers, ice crushers, beverage dispensers and their respective equipment - Water lines and valve to ice maker ? Line restrictions - Leaks of any kind - Interior thermal shells - Freezers which are not an integral part of the refrigerator - Wine coolers or mini refrigerators - Food spoilage - Door seals and gaskets - Hinges - Audio/Visual equipment and internet connection components.

Have not used service yet, phone interaction was good

Expensive but great service

It was a great experience. Everyone there was friendly and their customer service was very good. I have no complaints.

They follow through with their terms and conditions. When things started going wrong in my house, I was surprised by the fact that they didn’t hassle me and were very helpful.

I never received a response. They took 2 more payments automatically from my credit card. One payment received back because of my bank. The other $45. I lost with them saying my fax and letter by mail was to late. They continue to send me emails to sign up for their services. I am very leery about home warranty services. Still have not found a decent one. Oh yes I called another plumber out. I cost me $2400.oo to make the repair. It's a shame you can' t trust anymore.

First contact with AFC to get warranty service. Sales rep answered the phone after first ring, very courteous and professional throughout the phone conversation. Provided good information, good tips, and gave me a little discount with manager's approval. Also provided me with his direct number for any issues. Will update the review if I use their claims service.

They arrived on time, completed task; friendly and appropriate.

Very annoying with repeated sales/renewal calls

I had a contract with CHW. They were paid every month, then my heater went out and a service man checked it and made a report and I paid the service call. CHW changed the wording on the report and said there was rust in the unit, there is no rust in this unit. Then they cancelled my services.

AC went out and First American sent their contractor. We were told the compressor had gone out and that it was covered. Their contractor told us that they would bill warranty company for parts but that it would be an additional 700 dollars in non-covered charges. We got a second opinion and were told that putting a new compressor in our old system would cause a lot of stress on the unit and we would end up tearing up other parts quickly. Our A/C guy ended replacing outside unit along with compressor, for about the same price of First America's contractor, and now we don't have to worry about the rest of the unit wearing out. First America did promptly send us the check to pay for the compressor part, but covered none of the related expenses

Courteous, responsive and professional.

This company does offer their services to the state of Minnesota