JSW Plumbing & Electrical

No one called or emailed

Very well knowledgeable and nice

excellent service, on time and fast repair.

Beware. 3 years ago, my first experience with JSW was second to none. He did the cleanest most professional install on my Bosch on demand water heater that I’ve ever seen. Well 2 weeks ago it stopped working & gave a trouble code that something was wrong with the ignition so I turned the gas off & contacted JSW. His wife told me he was on a job & would get to me if time permitted, very reasonable. The next day I never heard from them. So the next day I called back & was told that I needed to call Bosch & get them to walk me through the repair!? I called Bosch & they told me exactly what I expected, they didn’t want a customer messing around with a natural gas appliance and to have the plumber call them back once he was at the device. Called her back & discussed it with her again & she said she would have him come by as soon as he could. Nothing from them for 2 days. (During this time my wife & I are boiling water in our two largest pots to add for a still frigid bath! She’s a physician & the director of Coliseum ICU... where cleanliness is paramount...). Well we had a week long trip to her mother’s home in FL scheduled & obviously couldn’t have come at a better time, so we had a friend who was going to take care of our pets stay at our house during the day so JSW could get in to fix the water heater. We arrived home 2 days ago to find out they had never shown up!? So I called them & got the voicemail... knew this was a bad sign. So today they finally called back & I actually got to talk to him & he tells me that he doesn’t service water heaters!!?? I calmly asked why I hadn’t been told this in the first place & his wife is yelling in the background that she did tell me that & that I never called her back after talking with Bosch!!?? So I told him thank you & hung up. Never in my life have I been given the run around or treated like this by someone I’m trying to pay for their services! This is also the first time I’ve ever left a bad review online, but this time I know it’s warranted.

Spoke with pleasant reception and call back from electrician was very prompt. Turned up to review work needed and scheduled for a visit in two days- I was there all day waiting. No show. Called and left a message at noon hoping to hear from him, but day came and went. No further word heard and we left to our new home with work being undone. I now have to pay more for a management company to have the repairs done before a renter comes into the house.

Arrived on time and ensured item worked properly prior to departing.

Work was done with no problems.

Did not arrive at promised time. After an hour I finally called and was told they were running late and would be here at a certain time. 30 minutes after that time they were still not here so I called again and was told someone would be there shortly. They did arrive shortly after that and were polite and professional. They took the old toilet out, put the new one in but discovered a crack in the bowl. They said they would come back to replace it as soon as I got a new one. When I notified them that I had a new tank, they said that they would be here by 15:00 the next day. They never showed up and never called. I notified them via e-mail that their services were no longer needed. I sent a check for most of the agreed-upon price but for some reason known only to them, they have not cashed it. I completed the installation of the toilet.

unknown

Great

Excellent

It went very well. They were friendly and quick. They were supposed to come wednesday but had a cancellation or something and came on Monday! I would highly recommend their services.

unknown

This is my second time using James. I have been so impressed with his fairness in pricing and quality of work. He does what he says he will do and stays until the job is done correctly and completely! I have peace of mind knowing that when he leaves the work will be flawless and I can stop worrying about the issue. In addition, he always goes out of his way to check for other outstanding problems and provide a fair and truthful response concerning the importance of the job. Finally, and perhaps as a new homeowner, I appreciate his honesty in quoting prices. This man has been to my house twice and both times the quote he has given pre work was the price I paid afterwards, no matter what popped up! I highly recommend him and his services. I know our family has found our and quot;family plumberand quot; for years to come!