BUCKY HOLLAND HEATING & AIR

Jordon, We want to say "thank you" again to you and your team for getting our cooling system functioning properly again. Ours needed your skill and persistence to get the job done. Thanks for making the necessary trips, efforts, and communication required to trouble shoot our issues. The bad breaker, the burned out air handler board and fan motor, and clogged condensation drain lines hopefully are not issues at all your house calls! We feel you fulfilled your mission statement to "go above and beyond" to give us, the customer, a comfortable customer experience was definitely fulfilled. Thank you. -Daniel and Mary Stahl

Technician D. Blalock was a true professional. He was polite, knowledgeable, informative, and was able to resolve the problem.

Good. On time at expected cost.

Rennovating a historic home. Wanted 3 units in home. Main unit was installed improperly in crawlspace that is 6 feet below grade, on a 3 inch pad. No precautions were taken for the December Rainy season in Macon, sub Pump was not plugged in that was in the Crawlspace that flooded during renovation. Was not pleased with lack of precaution and carelessness. Kevin would not replace unit. He said he would tune it up. To make up for loss, Kevin promised he would drill hole in concrete patio floor to install the vent for the Glassed in Patio that was to be heated and cooled per the quote. He then backed out on drilling the vent hole. Gave me a name of a concrete cutter who does not want to do such a small job. Moved into home in June. Now November It is now cold, Have a sick 5 month infant child and heat does not work. I had held back $400 from final disbursement till the vent was installed in glass patio. Nov 7th called in to Bucky Holland to have furnace repaired. Late in afternoon received call that there is a $400 balance and they will not come till it is paid. When home that evening, I called the 24 hour service and Cory or Cody was very rude, Had attitude with no empathy and said could not come out. Today November 8th, Called Kevin at 8 am, Kevin hung up on the phone with me saying he is done, and will not come and repair the furnace that does not work till I pay the $400. Note the vent to the Patio is not installed, nor is the hole cut and the flooded furnace does not work. I am the victim of a poor install that has caused financial harm and Distress to my family.. Did not live up to contract. Have a flooded furnace that does not work. Wants me to pay $400 for work that is not completed. Said they would cut the hole and backed out on it. Does not show empathy that I have a sick infant in home with no heat. Where is their service guarantee. Left a message for Bucky on 11/7 that I now want that Carrier unit that was flooded replaced, since it does not work. L/M today on 11/8 since Kevin hung up on me. So this is want you get when you put your family's heating and cooling needs in the Trust of Bucky Holland. No Return phone calls, no action, faulty product, and forced to pay for work that has not been completed as black mail for them to come repair their initial faulty work. Want flooded furnace replace with same or better unit. Want the hole cut in the patio and the final vent installed and I will pay the remaining $400.00 balance. Want the improperly balanced air in the four upper bedrooms corrected. Do not want to be made out as the bad guy here. It is your company that has let me down repeatedly and is not willing to live by your guarantee. Very concerned, as well, that you will not service product correctly based on the customer no service I have currently received. Where is your service guarantee.,

unknown

We have a service contract with them, but we're serviced at the tail end of the season (i.e., having our heating system serviced at the end of winter).

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-----Original Message----- From: Trey Holland <trey@buckyholland.com> To: spotts147 <spotts147@aol.com> Sent: Mon, Aug 3, 2015 1:55 pm Subject: Bucky Holland Htg. & Air I am soory to say but we will have to pass on this project beacuse it is a moblie home. You may want to call O'Quinn mobile home supply and air conditioning. Trey Holland Bucky Holland Heating and Air4350 Interstate Dr.Macon, Ga(478) 757-1060f(478) 757-1083trey@buckyholland.com

Changed filters and cleaned coils.

unknown

All contact with Bucky Holland has been prompt and professional. They're good on their warranty. (We've had the HVAC units for around a year and a half.) Trane upstairs A/C unit had serious problems a few months ago, but Bucky Holland replaced the coil at no cost.

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The Tech arrived on time and went to work, Told us what the cost would be and had the unit up and running with no problems.

They did a poor job installing my unit. I had to get them to come back to fix it several times. When they installed the unit, they damaged some things and never fixed them. They were never available to talk to, either by phone or at the office. I would never use them again.

basicly asked for an estimate and recieved nothing guess i'll take my money eleswhere

Everything from the first phone call untill finished was the utmost in professionalism. The workers came on time and were neat, clean and friendly. Robbie and Lee was very knowledgeable of the equipment used and what had to be accomplished.All questions asked were answered in a language we could understand and the work was accomplished in a timely manner. Robbie and Lee worked together as if they had been together all their life. True professional. Bucky Holland should be proud to have indivduals of this caliber representing their company. The cost was exactly as quoted when we called for an estimate. Cannot say enough about this company and their workers.

Had two new central air units installed, also had a new register installed and after completion i found the register was installed to far away from the wall so the had a floor guy come out the next day to correct the problem. I am very satisfied with the work they did

Repairmen were on time. They went right to work. They were helpful in other ways, removed the window units for me and carried away the old a/c unit, they did a very good job, explain how the new system work. I was very pleased.

It was $75 for them to come out and the total was $150. We had never used them before and the air conditioner went out. They were here within four hours and they stayed until they fixed it. Their prices were reasonable. We would use them again.

Overall it was not good at all. I was very easy to work with until they just forgot about me for today's service call. Several years ago when I needed new HVAC, they were fine. But now that I need service, they just cannot get it done. You cannot trust what they say about getting to your problem. I know they are too busy. But that is not an excuse. If you cannot service your clients, tell them. Don't leave them hung out to dry. I cannot recommend this company.

Went very well. Have had no problems with install.

I called this company to come and repair my system and though the service technician was able to assess the problem, he continued having to return to the house to correct the issue. The first time, he charged the system and the system cooled for a time and lost its charge. He was called back to the house and determined the cooling unit had to be replaced and informed us that he'd return the following Monday. It is now Thursday and the technician only returned to the house because I called the company to ask them why there was a replacement unit outside, but was turned off. Now, the technician has to return to the house tomorrow due to a piston not being compatible with the new unit. I would recommend this company, but with reservations.