SPRINKLES IRRIGATION & LANDSCAPE INC

I had someone come out in Aug to check all zones and make sure the system was working and in good order. About 30 days later when I went to use the system one (1) sprinkler head was not working. I called and asked them to come fix that head. The new tech came out and turned a screw and it worked in about 20 seconds. "It was off" then the tech checked all the other zones, found a leak in a zone that I had turned off and don't use. The tech screwed a cap on the end of a hose and billed me $155. When I asked why they told me that it was a "New repair" Lesson learned. DO NOT let a tech touch anything but what they come out to repair. This is how they make you pay for your warranty work. Got to hand it to them, pretty slick!

Sprinkle's work is atrocious! They failed to perform general landscaping standards such as laying a weed liner before installing the gravel. When this was brought to their attention, Sprinkles explained that it was not included in the estimate, and weed liner is not necessary, as the gravel would prevent the weeds from growing. Upon haphazardly cleaning up and pressure washing the walkway, they bleached the grass with cleaner, failing to return the walkway to its pre landscaping form. Sprinkles Irrigation & Landscape INC is perfectly comfortable with a poor work performance, refusing any remediation, after collecting $8370.

We had some small trees removed, the backyard leveled and needed someone to lay sod. We found a few companies on Angie's List, but Sprinkles was the only one to respond. The next day they came out and we asked them if they could do some extra things as well. They measured and gave us a quote that included roto-tilling a long slope, adding soil conditioner, placing metal edging, and of course preparing the soil and laying sod. They supplied everything. Thanks to some cancellations, they were able to do the work sooner than expected. They arrived on time, did a beautiful job, cleaned up after themselves, and left an instruction sheet on how to care for the new sod during the first month. As it turns out, they could have done the tree removal and leveling as well. I wish I'd known. We couldn't be happier.

Very Good. Everything was fast, really quick, diagnosed fast & tech was really great, nice and knowledgeable.

They were here when they said they would arrive. Very knowledgeable and nice. I will definitely use them again.

Couldn't have gone more perfectly! Guys showed up on time and worked non-stop until the job was completed and then very carefully explained to me how the system works. Would definitely hire them again and will definitely refer them to anyone I can.

The techs were prompt, very nice and completed their work quickly.

Patio pavers were not installed flat had several areas that were raised and low spots as well. They did come back out and made necessary to correct problem.

They did an excellent job, very neat and very thorough.

Lawn was not scalped...it was cut to their comfort level, not mine. I called same day of service and next day with that major complaint. Was told I would get call back both days and didn't get a call until the check I stopped payment on, did not go through four days later. Lots of communication issues within company. However, the problem was addressed immediately. Unfortunate to have to do what I did to get attention, but paid a lot to not get what I wanted from the get go. Other issues with job weren't worth the hassle ( one rotten wood pile not removed and covered with pine straw, rose bushes cut that were not to be cut, some bushes were cut too low and may lose becuase they are slow growers and behind fast growing bushes that were cut at same level.) To average person, my yard looks good. But to me, it could have been a lot better.

They advertise that they answer their phone and actually show up but I'm still awaiting a callback for over two+ weeks.

Representative came out promptly to inspect our back yard and gave me a reasonable quote for the drainage system and cutting down the tree. They were willing to negotiate on the price some, which was great. They DO NOT have a stump grinder, so if you remove a tree you will need to find someone who can remove the stump.

This is the second time I have used Sprinkles Irrigation for repair of our system. I am a return customer because the first technician was prompt, reliable and the price was great. Contacted Sprinkles through the Angies list website website and received a very prompt reply. The date was scheduled on a Saturday! That made it very convenient for me to be home. José called me early this morning to let me know he would be arriving within 60 minutes. When he arrived I explained the problems I was having and he began tackling them very efficiently. He first had to find a solenoid for one of the zones that had been buried by the previous owner. I never would have found it. Several broken wires were repaired. He showed me how to mark the location so I would be able to find it in the future. He then tackled a broken sprinkler head. He used a new spare sprinkler head that I had, saving me over $30. He then tackled two zones that had stopped working. This required considerable diagnostic work on his part. He used his locator to track the wire and found three broken connections. He replaced all the sod where he had to dig in the lawn. He then verified that all zones were working properly from the controller. All this took about three hours! I could not be happier with his skill, demeanor and work quality. Should I have problems with my irrigation system again, I will be calling Sprinkles Irrigation for the third time.

Anthony provided a quote for our retaining wall, new sod and irrigation system. Price was a bit higher than other, but not by much. Job scheduled 3 weeks out from when we called which is understandable this time of year. The crew showed up - on time, ran into a few roots and trees along the way. Had to call a tree grinder to come grind a large tree stump that was in the way. What should have been a 3 day project ended up a 5 day due to more work than anticipated and rain the last few days. Hard working crew who stayed longer than we expected most days. Gabrielle was the supervisor on site who worked hand in hand with other guys. Great job, no complaints at all. Highly recommend. As they say, "we actually show up!" and they did. 8/22/14 Update - Unfortunately we are having major issues with the sod they laid. Not sure if it's due to the fact that it was laid 3 days from when it should have been due to rain. Dead as a door nail in appearance. Told to water, told not to water. Quite a few soggy spots where it's not draining correctly. We can only hope they make good and correct the problem. We paid over $20,000 for retaining wall and bringing in sod. We have contacted the company numerous times - told it will green up. We have little confidence it will and sick when we look at large area of dead grass.

THE ISSUE: Dead Sod and Shrubs. I was worried at the lateness of the Season as it was September when the sod was put in & October when the plantings were put in. I asked multiple times if it was better to wait until spring to do all the planting. I was told by Anthony (Sprinkles) that it was not a problem & even if it were, that Sprinkles would replace any sod/plant that did not survive the winter. It was based upon this guarantee by Anthony that I accepted Sprinkles bid and timing of the install. I ascertained that Sprinkles set the sprinkler timer system to their watering specifications as I was getting ready to go out of town for nearly three weeks. While I was gone, my daughter noticed dead grass & called Anthony multiple times. He never called her back. Our daughter was very concerned that she was going to get into trouble for the dead grass. I got back, called Anthony, he admitted that he had not called my daughter back. After I called, he only replaced the dead sod & not the mostly dead sod. Had the installation been in the Spring as I had preferred, we might have changed our minds or Sprinkles would have had to wait until Spring for the income my job provided. I believe this was a factor as Anthony was so adamant that all would be well & that Sprinkles would stand behind their installation/ product as long as we followed the water instructions & that if any plants or grass did not come back in the Spring that Sprinkles would replace them. He visited our home several times & on each occasion stated that we were doing exactly as he instructed us to. This spring we had dead sod/bushes. We waited until May, hoping that they would ?come alive?, they did not, so my husband called Sprinkles. Steve at Sprinkles was rude, verbally abusive & combative. Steve stated he ?knew? that Anthony had not told me that. I informed him that he was wrong & that I would like to speak to Anthony. Steve then admitted that Anthony no longer worked at Sprinkles. It turns out Steve came after Anthony left. He admitted that he did not know Anthony. I asked Steve, how then, could he speak for Anthony. He said it was Sprinkles policy that they do not guarantee their installation or product. I said Sprinkles might not have, but their representative Anthony did & that is why I accepted Sprinkles bid in the first place. During the conversation, I kept asking that Steve (or a representative of Sprinkles) please come to my property to see the issue. He flat out said, No! During the conversation, I kept asking to speak to the manger. Steve kept denying me access to the manager & finally admitted that he was the Manager. I then asked multiple times to speak to the owner & he denied me access. I then said fine, thanked him for his time, hung up on him & called back. To woman I spoke with said Steve shouldn?t have spoke that way, I agreed & she apologized for him. She stated she had to smooth things over before with other customers. We discussed the situation & she asked that I wait until it got hot weather in. I agreed if she would have someone come out on Monday to look at what I was talking about. She agreed. No one came. No one called. It is now July 27, 2014 & what was dead in May 2014 is still dead. My goal is to get Sprinkles to follow thru on Anthony?s guarantee of Sprinkles services & fix the issues caused by inferior product, incorrect installation & plantings that did not thrive. Sprinkles blames it all on a ?bad winter?. Again, had they disclosed their actual policy of not standing behind their installation & product, I would have waited until Spring, & yes, I might have gone with someone else. SOD HISTORY: I have personally installed sod before. I know how it is supposed to be done & what good sod looks like. Had I known that Sprinkles did not stand behind their installation & product, I frankly would have waited until Spring for all sod/plantings & continued to look for a company I could rely on. If in the Spring, I still chose Sprinkles, I would have refused inferior sod, waited for good sod & required them to install it properly in brick pattern. I had several lawn specialists come to look at the sod & they agreed with me & in fact raised some really bothering issues. For what it is worth, I showed them the sod, got their opinions, & then told them mine. I was fair to Sprinkles. Sprinkles is aware of these issues & has chosen not to address them: 1. The old sod was not prepared as Sprinkles stated in their documentation. S/B sprayed several days prior new sod (Anthony quoted three days). A Sprinkles crewman came late afternoon the day prior to the new sod installation & sprayed grass killer. [I questioned the crew the next day as to whether the old grass was dead enough & whether the grass killer would hurt the new sod. I was told all would be okay.] 2. The sod they brought was thin & seedy, had lots of weeds, soil base very thin, edges dwindled off with no sharp edges, & many were also in pieces. [I questioned the crew & they said that it was ?end-of-the-season sod?, but that it would be ok.] 3. Some of the sod that was installed was significantly colored different. [I questioned Sprinkles crew at installation & again questioned Anthony in October when he replaced pieces of dead sod. Unilaterally, I was told that it was fine, etc. ] 4. The incorrect amount of sod was delivered & they had to get more. The additional sod was full, lush, square edges & had a thick soil base. It looked like the sod that my husband & I had installed years ago. [When I questioned the crew as to the difference, they stated it came from a different farm & that by spring the whole lawn would look the same]. 5. The installation was done incorrectly. Installation was very loose checkerboard with holes filled in with bits & pieces of scrap sod. Sometimes it was really just the green part & no roots or soil. Correct installation should be in brick fashion which eliminates the straight lines I now have going throughout my back yard. These lines are especially noticeable where the edges of the sod are thin & uneven & where the sod has died. [I questioned the crew at the time about the holes & the lines & the bits & pieces and, again, they said it would be okay.] 6. Anthony told me to water sod properly (his crew installed, set up sprinkler system, & he personally set the timer) and until I checked with Sprinkles in the Spring do not let anyone walk, cut or put chemicals on the sod (including pre-emergence). 7. I followed Anthony?s instructions to the letter. When Sprinkles came out to turn our sprinkler system on, I asked if the sod could be walked on, cut & chemically treated. I was told that yes I could have it walked on & cut. As to the chemicals, I should be fine with that, but that I should check with the lawn treatment company. He asked why it had not been treated for pre-mergence. I repeated Anthony?s instructions. 8. Our lawn treatment company came out and asked why the grass had not been treated for pre-emergence. They did not agree with Anthony. They asked if the lawn had been rolled after the sod was installed. I honestly told them that I did not remember. I have pictures of every step of the landscaping & there is not one picture of the sod being rolled. Evidence suggests that there is no photo history because they did not do it. Sprinkles crew finished very late in the day with the batch of sod from the second farm. My lawn treatment rep asked me why Sprinkles had installed two different quality of Zoysia sod as well as some Burmuda. CURRENT LANDSCAPE CONDITION: 1) Dead sod by the fence, bottom of the deck stairs, by the pool gate, in the lawn itself, 2) Different types of sod pieces, 3) Lawn surface has lines throughout and is uneven, and 4) Multiple shrubs mostly dead OR barely surviving. MAY 2014 SPRINKLES STATEMENT TO ME: Steve stated that Sprinkles is not at all responsible for the dead & nearly dead shrubs nor the botched sod job. Steve stated that it is Sprinkles ?policy? to be not be responsible for anything that dies. Steve also categorically denied any responsibility for the interior quality of their sod, their improper installation & the dead sod we now have. Steve spoke for unmet Anthony and said he would never make such guarantees. Well, Steve the manager is wrong. Anthony did make those guarantees, which is precisely why I choose to accept Sprinkles bid & do the entire project in the fall instead of in the Spring. If I had been told that Sprinkles did not guarantee their product/installation I would not have agreed to the fall installation & perhaps would not have even chosen them to do the work. I would have categorically, positively, waited to start all the projects in Spring. Spring installation. Quality product. Correct installation pattern. LOOKED FOR OUTCOMES: Phone call and Replacement of dead plantings. ****SADLY****: If you are reading this negative review it is because Sprinkles choose not to address any of these issues between us personally as I did contact them on 7/16. I urge you to disregard their clever advertising, which is why I contacted them, and really understand that there is NO GUARANTEE with the the quality of their product nor install. Do not fall for their representative's stated guarantee, there is NO GUARANTEE. They do not stand behind their work. UPDATE: Not only did they replace the dead bushes, but they also put down beautiful rock for me in the back. They also created two pretty little beds with pine straw below my trees. This was very nice of them. There is one bush that may or may not survive, but they said that if it does not, to call them.

I contacted Sprinkles Irregation & Landscaping to come out to my property and fix a break in my irrigation system and move some sprinkler heads to different locations. I also needed an estimate to do some landscaping which would include adding additional irrigation lines as well as hardscaping (The point is, this was not going to be a small job). Sprinkles scheduled work to be done on a Saturday because I cannot be home during the week to show them exactly what I want. They called me back two weeks later and told me that it was not convienient for them to do the work. Not because the work was scheduled on the weekend but because they didnt want to send someone "All the way out to my property" which is in the middle of Kennesaw which their web site says they service, when there was no other work to be done in the area. This is incredibly dissapointing because they knew the address two weeks earlier when I made the appointment with them and discussed the scope of work and didnt seem to have a problem with servicing my property. This was also after someone from their company had gone "All the way out there" to look at the landscaping work that I need done to give me an estimate. I find it dissapointing, upsetting and certainly unprofessional when service providers only want to perform services when it is "Convenient" for them. I thought thats why service providers got paid, because no one does work just because its convenient and they want to ... Please understand that this is not a review of the quality of their work as they did not provide any actual services for me and they probably wont because I'm not sure it would ever be "Convenient" for them ...

. I would not hire these people again, the man they sent out was very unprofessional, he simply would not listen to anything I wanted done, even though I was paying he seemed to think it should be his way and he had an excuse for everything I wanted. I told him specifically upfront I did not want the sprinkler hitting the mailbox, he said it had to be that way to water the grass on the far right, I didn't care if it hit the grass I did not want the mailbox watered. I wanted misters I got these sprayers that wave to and fro and are way up in the air, I told him when he left I was not happy with them. He did not clean up or put soil back, I asked him about cleaning up he stated he didn't have room for a blower on his truck, all the while addressing me as "sweetheart", he commented the reason he did this was because he was a southerner, please be professional, he was also more interested in the fact I lived on a lake, he stated he was always looking for places to fish, he was here to repair and replace sprinkler heads not ask about fishing. I was glad to be rid of him.

The representative was very attentive. He explained the work that was needed and what was the cause of damage. I was really in a bind since the head was leaking and I had no clue how to stop it. I was grateful he came quickly during peak season. I called one person to help and they flat out said no because they were too busy. I was glad the rep was able to come so quickly.

Provider showed up on time, talked through the project, finished very timely and cleaned up great. Everything went very well, very professional and I would recommend them. Thank you!

The sprinkler system repair work was fine. The young man that did the work explained what needed to be done and was very thorough. The rest of the work was very poorly done. When I called the office right after the crew left to explain to them Tony was very apologetic and thankful that I was not mad as he had dealt with angry customers already that afternoon. He said they were short on workers but he would come see what was done. They did not clean the bed out front and put the dry creek bead rock on the embankment instead of in the creek area that already existed and put pinestraw in the creek area. They did a very sloppy job of trimming because they did were using a chain saw (they didn't have the right tools with them). They didn't have a ladder so they could not limb up the trees in the back yard other than those they could reach. They did not install the water feature. This was partially my fault but also they did not inform me that they were unable to do the electrical part and what all was entailed so it would not have mattered anyway. They did not remove the charges from the bill. I spent 2 hours cleaning up the creek bed that they failed to weed and still had a lot more to do. I left my pile of weeds to show Tony when he got here. They put down 50 bales of pinestraw and the majority of it was put down in areas that had not been designated or requested. Half of that would have been more than enough. When Tony came out his tone had changed completely. He was very condescending and repeated many times that they do exactly what is on the estimate sheet. Well, as I have stated they really had not. He kept asking what I wanted them to do but with every one of my answers he would repeat or make an excuse. I finally told him to do what he thought would make it right. He picked up the pile of weeds that I had pulled and threw them over into the trees in the front yard and left. I sent an email to them with my complaint and never heard back from them to see if they could refund some of the money or finish the work.

project was on schedule and stayed within budget as proposed. Would recommend this contractor for all your landscape needs.

1) Irrigation--Installation was very quick and professional. The team lead was very patient in explaining the workings of the unit to me. The unit has worked perfectly since the installation. 2) Installation of sod in front, etc--Sod installation went smoothly. When the team determined that they had a bit of sod left over from the front yard, they simply moved the overage to the back yard. The re-grading of the back yard was excellent! Quite frankly, it was far better than what we had previously. The seed came in nicely over the course of time. 3) Drainage System--Water has been pulled away from our driveway and back of the house to a run-off pipe on the side of the house. The amount of water that pools in the driveway is now negligible, even after heavy rains these past few months. In conclusion, Sprinkles priced the job according to my needs, handled the installation in a professional fashion and answered all of my questions patiently. What more could you ask for? They have my highest recommendation.

They charged $90 every time they came out to deal with the system. Initially, they did a good job on replacing one of the breaks in the line. They repaired that and we had no difficulty with that. But after that repair was done we had these subsequent leaks from the water head which they continued to say was not the problem and that that was normal for the system. They would charge $90 to come out and look at it and then tell me it was normal even though it was flooding our yard. When I called them after we finally got it replaced with the other company and fixed properly, they never agreed to reimburse.

We used them on Friday. They did a phenomenal job. We will be using them again. My husband dealt with them mainly.

I had contracted with a landscaping company for this service. I ddin't realize that they had subcontracted this out to Sprinkles. That would have been nice to know. That being said ---- I loved Sprinkels and the job they did. They arrived on time, completed their work, and I'm very pleased. I would recommend them.