S & H Mechanical Inc

In May of 2022 my fiancé & I acquired a property that had not been well maintained for about ten years. We started to notice our A/C was not able to keep up with the rising temperatures outside, so I contacted Casteel to give us a tune up & maybe top off the refrigerant in the unit. They came out, and after further inspection, decided we desperately needed a new A/C unit as ours was too far gone. I reached out to a few companies to get quotes on the new system, & my boss recommended we use the folks he has always used (S&H Mechanical). I was really impressed by how upfront & honest they were with us about what we needed to get done, & took time to educate a young man who had not much of a clue about the situation. We got an install scheduled, & were eagerly waiting for our install date of 6/15/22. On the evening of 6/6/22, I noticed the capacitor on the machine broke, & we went from having a poor performing A/C system, to NO A/C system in the middle of June. I called Nicol on the morning of 6/7/22 with no answer. I eventually got in touch & explained the situation, & asked her if there was anything we could do (even pay more money) to get the install done quicker. She said she would reach back out and let me know... Fast forward to 8pm that night when I called again to get an update. She explained they were down a tech & Aaron was not in an area where she could talk to him about what was going on. I said I understood & would patiently wait for her to reach out the following morning. At 8:30 the following evening, I sent a text that read as follows..."Nichol, we are starting to get a little frustrated that we cant get a call back when y'all say y'all will, considering we are about to spend $10k with your business. Its 85 degrees in my house, & I have an 81 year old woman living here. its an emergency at this point" About 30 minutes later I got a call that effectively told me they were no longer interested in working with me! I'm publishing the text I sent here to be transparent. I asked my fiancé, & my boss, if this message was too brash or rude but no one seemed to think so. I have never been so disappointed with a situation before in my life. S&H Mechanical was so offended over my asking for clearer communication, that they thought it better to turn their nose up at a $10k job than to just keep me informed.

It went pretty **** well!! I called about 8 AM and Tony contacted me by 11 AM to tell me he would be here within half an hour. He showed up ready to go and diagnosed fixed the main problem within 20 minutes. I asked him to top off the freon charge and he did. I was impressed by his professionalism and knowledge. He spent the time to check the vent temps and the return temp to make sure that the system was all tuned up. I am thoroughly happy with the work done. It was clean, neat, and he kept me informed of everything he was doing. I will hire S & H again!

I callled at 9:30 pm on Wednesday, 2/14/18 and the technician arrived at 9:30 am on Thursday to solve a problem of the furnace not runnng properly due to a faulty capacitor. The total charge was only $75 which is very reasonable considering the exigent circumstances. I would highly recmmend this company for HVAC repairs and replacement!

The service team for Sand H Mechanical were on time, worked quickly, cleaned up completely, and installed a great system for us.

S and H Mechanical was wondeful. I've used them for years and years. They're very accommodating to your schedule whether it's an emergency or you call today, they try to accommodate you the same day, they'll do their best. They work on my house and rental home. They're honest, they don't always tell you what you want to hear. Sometimes they try to save you money, they get you buy without spending a whole lot.

It went very well. He explained everything he found and made recommendations. He said we may have a bad motor due to the blower not working up to its potential. We are considering his report on our unit at this time.