Metro Air Services, Inc

This was a follow up from an issue several months ago. He found the right problem and fixed it first time.

Holy cow - avoid at all costs. They were dispatched to my house via American Home Shield. They told me what was wrong, gave me two options to fix it, and told me to give him a call to let him know which I'd prefer. He wrote the "quote" on the back of a business card. I live in Georgia and am down an AC unit at this point. I called them the next morning and it went straight to voicemail. I called later in the day and it rang and rang and went to voicemail. I left a message. That was on a Friday. On Monday I called and it went straight to voicemail so I left another message. Tuesday I called and it went straight to voicemail. I called again - straight to voicemail. Called 5 straight times and it finally rang and Troy picked up. He seemed extremely perturbed that he had to talk to someone. I told him which option I chose and asked him to send me a quote so we were on the same page as to what work was going to be done (as opposed to generally agreeing to a few words on the back of a business card. I received the quote two days later. I replied to the email immediately and asked how soon I could get on the schedule. Never a response. After two more days I sent another email - no response. I've since called several times and left another voicemail. It's now been two weeks and they've never replied to my emails or voicemail. The guys are terrible!

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When I purchased my home last month, the seller provided me with an American Home Shield warranty, which covers AC services. The repairman, William, arrived at my newly purchased home and mis-diagnosed the AC problems. He stated some ridiculous story about the blower having gone out due to me not having a filter installed in the unit, even though the filter was present, though it was old (because no one had lived in the house between the time that the sellers left and I moved in...duh!). In regard to my downstairs unit, he then noticed that one of the wires disconnected from the condenser, but he would not repair them. For what reason, I don't know. William also uninstalled my upstairs' unit blower motor, and did not return it to its original position. I called Metro Air Service's office and spoke with his supervisor, Troy. Troy was extremely rude, and would not even tell William to return to my home to replace my blower, which would be necessary in order for another company to come out and properly inspect my units. Troy then hung up the phone on me. Unreal! Beware of Metro Air Service out of Loganville, GA!!! If you're not sure of which to avoid, their numbers are (770) 963-6381, (770) 963-6380, and (770) 554-8002.

Warranty company sent them out, tech was on time and nice. He quickly determined what was wrong with the furnace, but couldn't repair it b/c his company doesn't work on the side vent. He recommended 3 other companies to call. No charge b/c it was covered by the warranty.

My downstairs system ran all night and the temperature went down to 60. I called in the morning to schedule an appointment on a day I was very busy. The service and timing were excellent. They came within a few hours of the initial call and were earlier than promised. Jeff diagnosed the problem quickly and had it solved very promptly. He was knowledgeable, courteous and very efficient. I would definitely use them again in the future and most assuredly will based on the age of the systems in my home.

THEY HAD TO COME THREE TIMES UNTIL THEY HAD THE PROBLEM FIXED. THEY WERE VERY POLITE.