Keep Smiling Plumbing & Electric

Plumbing, Water Heaters, Electrical,

About us

Keep Smiling Plumbing Electric Heating and Cooling is a family-owned, family-operated, full-service plumbing electric and HVAC business, serving Gwinnett County, Georgia. We are Master Plumbers and members of the Plumbing & Mechanical Association of Georgia. Keep Smiling Plumbing & Electric is there when you need us, ready to take care of any problem that you may have with your plumbing or electrical systems. We also have available a full line of quality replacement products if you want to upgrade or update.

Business highlights

39 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered

Services we offer

- Plumbing - Garbage disposal repair and install - Sewer repair and sewer line services - Toilet repair - Burst pipe repair - Drain repair - Drain cleaning - Piping and repiping - Leak detection and repair - Gas water heater install, repair, maintenance - Electric water heater install, repair, maintenance - Tankless water heater install, repair, maintenance - Gas line repair - Gas leak detection - Gas line installation

Services we don't offer

Septic tank pumping

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8132 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 76-100 of 132 reviews

Judith H.
08/2010
5.0
handyman service, home remodeling, plumbing
  + 1 more
They were awesome. They came on time. They gave great estimates, kept me informed as went.
Description of Work: They re-plumbed a shower drain. They pulled out the old shower head and faucets and replaced. They re-plumbed and re-seated a toilet. They did a lot of work over the course of two days for a bathroom remodel project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Peter T.
12/2009
5.0
handyman service, plumbing
  + 0 more
Done on time without any problems. Carl also took the time to discuss some future projects and clearly is an expert in his field.
Description of Work: Install a new disposal unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Margie N.
12/2009
4.0
plumbing
  + -1 more
They were o.k. They weren't successful in fixing the leak. They have been in business for a long time. A realtor recommended them to me. They came out promptly. They were very professional. He wasn't able to find the leak in the duplex that I rent out. I have had 3 or 4 different companies out to try and fix the leak. It must just be a really hard to find leak. They were the most expensive company that came out.
Description of Work: I used Keep Smiling Plumbing Repair to try and fix a leak.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

SANDRA G.
09/2009
5.0
plumbing, water heater repair
  + 0 more
It went great. Carl and Josh showed up when scheduled and worked steadily for several hours until completion. Carl answered all my questions. Everything is working great.
Description of Work: Removed old water heater and installed new tankless water heater. Replaced water pressure release valve on main incoming water line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,175

John H.
08/2009
5.0
plumbing
  + -1 more
They gave us a correct estimate and fixed it within 48 hours. They were responsive and punctual.
Description of Work: I used them to replace a part in the plumbing system as it used to make a sound when the water was turned on.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

ROGER AND PAT M.
11/2008
5.0
plumbing
  + -1 more
Our faucet in the kitchen began leaking and we attempted to repair it. In the attempt,the old parts began to break and the job was beyond our skills so we looked on Angie's List for a plumber. We found Keep Smiling Plumbing Repair Service and called them on 11-12-08. We talked to Beverly who answers the phones and she gave us helpful info on the possible parts we would need and an estimate for the work. The actual work date was 5 working days later. The plumber and his assistant arrived as scheduled, took a look at our problem areas, listened to our concerns, and then got to work. In a couple of hours, the repairs that we needed were finished. Together with the plumber, we surveyed the completed work and paid our bill which we thought was appropriate for the work done.
Description of Work: Kitchen faucet replaced. Old disposal removed and new drain pipes placed. New strainers in sink installed. New handles for undersink water cutoffs. New pressure regulating valve installed in the crawlspace and new thermal tank to work with the pressure valve installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$736

Beverly K.
11/2008
5.0
plumbing
  + -1 more
They came out and did the job well. They were prompt and they did not take long to get the job done. It was around the price range I thought it would be.
Description of Work: Get came out and helped with a toilet and sink problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROL L.
10/2008
5.0
plumbing
  + -1 more
I had discovered the leak under my sink, called the Keep Smiling office and asked if they could send someone over. I was told the truck had just been in my neighborhood that morning, and they'd try to get them to come back that afternoon. And they did. The repairmen assessed the problem, and after giving me a reasonable quote and obtaining my okay, they replaced the old garbage disposal with a newer model. After installation, they cleaned up the floor and walls of the cabinet under the sink, which were soaked with foul liquids from the leaking garbage disposal unit. They also suggested I leave a fan on to completely dry the cabinet area. I was very pleased with their professionalism and courtesy. I also appreciated that they deducted the $10 trip charge because I was an Angie's List member.
Description of Work: Two repairmen from Keep Smiling Plumbing came and replaced my old leaking garbage disposal unit with a new one.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

SUSAN C.
07/2008
5.0
plumbing
  + -1 more
The work which was not an emergency since I had turned off the water to both the lavatory and toilet. It was originally scheduled for four days in the future due to a holiday weekend, but the office called later in the day and offered to come that same day due to a cancellation. The workers (2-one of whom was an apprentice) removed and replaced the entire parts inside a toilet tank which itself had to be completely removed. They were required to cut a 36 year old pipe which was so corroded that the nuts and bolts could not be removed. The apprentice was closely supervised at all times. They also replaced a cartridge in a 36 year old faucet. The results were a toilet and faucet in very good working order. The entire job took just over one hour. The workers had with them all of the tools and supplies needed to do the job, even including the towels needed to deal with the water. They left the two bathrooms with absolutely no evidence that they had even worked there. I have never had cleaner, quicker, or more professional plumbers. In addition, the cost was barely more than half that of my last plumbing call that involved only the replacement of an 8" plastic connection on the outside of one toilet. Thank you, Keep Smiling and thank you, Angie's List!
Description of Work: The plumbers replaced the entire working parts in the tank of one toilet and the center cartridge in a lavatory faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ingrid R.
07/2008
5.0
gas leak repair, handyman service, plumbing, water heater repair, wells
  + 3 more
He came and reviewed items from the home inspection report. He went through the list very thoroughly and gave me an estimate that was less expensive then other service providers. He took time to listen and also explain things that I didn't understand unlike other service providers that I have used.
Description of Work: He replaced two gas water heaters with two electric water heaters, repaired a water leak, replaced shower heads, replaced the sewage ejector pump and many other projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARY JANE B.
05/2008
5.0
plumbing
  + -1 more
It is a family owned and family ran business. They are very reliable and professional. The rates are reasonable so I was real happy.
Description of Work: They have installed faucets for me and other repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael A.
05/2008
5.0
plumbing
  + -1 more
They were very friendly. They where very professional about the job. They always showed up on time to do the work for me. They cleaned up everything when they where done.
Description of Work: They had fixed some plumbing in the shower in the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

AIDA B.
05/2008
5.0
plumbing
  + -1 more
it went great they brought a very big truck. It looked like they could repair anything that they needed with out going back to the shop. the work was quick and thorough.
Description of Work: I had poor water pressure. They found out what the problem was and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

ELISE S.
01/2008
5.0
gas leak repair, plumbing
  + 0 more
They came when they said they would and everything was as they said it would be. I was very pleased with them. They were very reasonably priced. I'd already used them before, so I didn't hesitate using them again! I will definitely use them in the future!
Description of Work: They installed the gas line piping for a new gas stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JIM M.
11/2007
4.0
plumbing
  + -1 more
Arrived on time and well groomed young man named Brant...the phone staff (Adriana) was excellent. The work was performed in a very professional manner and saved me many dollars on future plumbing jobs. Replacing the pressure valve relieved the water pressure (which was way too high) from the county. Saving me the cost to repair valves or other hoses.
Description of Work: Replaced toilet water closet with new flushing devices and replaced a water pressure valve. Additionally, replaced washing machine hoses (2) with metal ones.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

STEVE S.
10/2007
5.0
plumbing
  + -1 more
All went well and very quick. I was quoted $220.00, but the plumber got here and saw an easier/cheaper solution. Quick, courteous, and cleaned up after himself.
Description of Work: Repaired leaking bathtub faucet in main bath.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

Response from Keep Smiling Plumbing & Electric
ALL OF OUR TECHS KNOW ABOUT THE NO CHARGE TRIP FEE IS WAIVED FOR ANGIE'S LIST CUSTOMERS. HE OVER LOOKED IT ON HIS CALL SLIP. PLEASE CALL US IF WE TOLD YOU SOMETHING AND DID NOT FOLLOW THROUGH WITH IT AND WE WILL MAKE IT RIGHT. WE WILL BE SENDING YOUR $10.00 BACK TO YOU. ANGIE'S LIST HAS CHANGED THEIR REPORTS AND THIS IS THE FIRST TIME WE KNEW ABOUT YOUR CONCERNS. THANK YOU, CARL KEISER, OWNER

Sally W.
10/2007
4.0
plumbing
  + -1 more
THEY DID NOT DO THE TYPE OF WORK THAT I NEEDED. THEY RECOMMENDED ANOTHER CO. THEY WERE PLEASANT & PROFESSIONAL.
Rating CategoryRating out of 5
Yes, I recommend this pro

Judy P.
10/2007
5.0
plumbing
  + -1 more
Very professional, cleaned up after themselves. I call them for references if I need other types of repairs like electrician and heating and air professional.
Description of Work: Repaired leaky toilet cleaner out bathtub drains and repaired the refrigerator icemaker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

MARCIA P.
10/2007
5.0
plumbing
  + -1 more
Because it was after hours (don t all things of this nature happen after hours?) I had to leave a voice message. Very early the next morning I received a call from Carl, the owner of the company. After explaining what happened, he not only was able to arrange for someone to come out that day, but also provided an estimate over the phone before even seeing the job. JC, the young man who came out, was courteous and prompt. He assured me it wasn t very bad and had it repaired in about 1 hour. The estimate was right on the money and we were very happy with the service. We would recommend them to everyone. We certainly will use them the next time our plumbing requires help.
Description of Work: Redid the kitchen drain lines under the sink and combined the dishwasher drain into the main drain line. It went extremely well. Gushing water from under the sink while washing dishes certainly got my attention. When checking to see what happened, it looked like the drainpipe had come undone. The culprit was a jury-rigged coupler between the dishwasher drain and the main drain line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

DARLYN W.
09/2007
5.0
plumbing, water heater repair
  + 0 more
I have been very satisfied with this company's service. I have also had them come to my house in the past for leaky pipes and other small plumbing problems. They are easy to get in touch with and schedule my service within a timely manner.
Description of Work: They removed my old water heater and then installed a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Michael K.
09/2007
5.0
plumbing
  + -1 more
They were everything I expected; they came on time and worked very quickly. The work that they did is fine and nothing has gone wrong with it. He was really polite and when we asked him a few questions, he had no problem talking to us and answering them. I would recommend them.
Description of Work: They came and fixed a running toilet in my house and replaced the outdoor faucet that was broken.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

TRACIE L.
09/2007
5.0
plumbing
  + -1 more
I am very pleased with them as we have used them several times and they have always been great for us. They installed all of our plumbing in the bathroom originally. They are very good clean plumbers. They fixed the toilet from running and they are reasonably priced. They don't leave a mess in my house, either. I like their service because they always seem to know what they are doing and are honest.
Description of Work: Keep Smiling Plumbing fixed my running toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Del C.
07/2007
5.0
plumbing
  + -1 more
I was out of town on vacation when the tenant called. I went on Angie's list to find a plumber close to the property that could go by there. The person that answered the phone was very nice. I explained my situation and they were able to work with me. They talked to both the tenant to schedule a time and communicated with my boyfriend who was in town overseeing the call. They educated the tenant on the type of paper they should be using with the low end toilets the builder put in this house. I certainly didn't know you had to worry about the paper when you were on sewer.
Description of Work: The Toilets in my rental property were not flushing or it took like 3 times to get the stuff to go down.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LORI F.
02/2007
5.0
plumbing
  + -1 more
I called and they were able to come the next day. They called before coming, were here within 30 mins. They knew exactly what to do, fixed the problem and left. They were very courteous and friendly. The cost was exactly what they said it would be.
Description of Work: The disposal and sink were leaking. They replaced the pipe and sealed it. Now both are working perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

JEN G.
01/2007
5.0
plumbing
  + -1 more
I was extremely pleased with the work of KEEP SMILING. I received a pre-arrival call as promised. The repairmen arrived promptly at their scheduled time and were always professional. They made the repair efficiently, explained the trouble that I had been having and were finished in under about 30min. I will not hesitate to use this company again or recommend them highly to anyone who needs a good plumber. Thanks guys.
Description of Work: The two technicians repaired both leaking outdoor spigots. As it turned out, one spigot just needed a new washer, and the other, which ran constantly, had a piece of metal debris within the valve itself. I was expecting this to be a major repair and a huge bill. It wasn't either!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

3705 Harrison Rd SW, Loganville, GA 30052

https://callkeepsmiling.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
CN210975

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Electrical,
Kitchen and Bath Remodeling,
Drain Cleaning,
General Remodeling,
Natural Gas Lines,
Water Filtration and Softening,
Drain Pipe Installation,
Wells and Pumps,
Fireplaces,
Generator

FAQ

Keep Smiling Plumbing & Electric is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 10:00 AM - 2:00 PM

Keep Smiling Plumbing & Electric accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Keep Smiling Plumbing & Electric does not offer free project estimates.
Yes, Keep Smiling Plumbing & Electric offers eco-friendly accreditations.
Yes, Keep Smiling Plumbing & Electric offers a 5% senior discount.
Yes, Keep Smiling Plumbing & Electric offers emergency services.
Yes, Keep Smiling Plumbing & Electric offers warranties.
Keep Smiling Plumbing & Electric offers the following services: - Plumbing - Garbage disposal repair and install - Sewer repair and sewer line services - Toilet repair - Burst pipe repair - Drain repair - Drain cleaning - Piping and repiping - Leak detection and repair - Gas water heater install, repair, maintenance - Electric water heater install, repair, maintenance - Tankless water heater install, repair, maintenance - Gas line repair - Gas leak detection - Gas line installation
Septic tank pumping

Contact information

3705 Harrison Rd SW, Loganville, GA 30052

https://callkeepsmiling.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
10:00 AM - 2:00 PM