Keep Smiling Plumbing & Electric

Plumbing, Water Heaters, Electrical,

About us

Keep Smiling Plumbing Electric Heating and Cooling is a family-owned, family-operated, full-service plumbing electric and HVAC business, serving Gwinnett County, Georgia. We are Master Plumbers and members of the Plumbing & Mechanical Association of Georgia. Keep Smiling Plumbing & Electric is there when you need us, ready to take care of any problem that you may have with your plumbing or electrical systems. We also have available a full line of quality replacement products if you want to upgrade or update.

Business highlights

39 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered

Services we offer

- Plumbing - Garbage disposal repair and install - Sewer repair and sewer line services - Toilet repair - Burst pipe repair - Drain repair - Drain cleaning - Piping and repiping - Leak detection and repair - Gas water heater install, repair, maintenance - Electric water heater install, repair, maintenance - Tankless water heater install, repair, maintenance - Gas line repair - Gas leak detection - Gas line installation

Services we don't offer

Septic tank pumping

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8132 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 132 reviews

Charlie P.
06/2015
5.0
remodeling, home remodeling, plumbing
  + 1 more
It went flawlessly as always! The bathroom vanity's supply lines were re-positioned so the new vanity sits flush to the wall. As well, the shower no longer drips after being turned off. This is the second time I've used this company and I would use them again. I highly recommend them.
Description of Work: They moved the hot & cold water supply lines so they would line up with the access hole in the back of my new bathroom vanity. While they were there, they also replaced the stems in my ancient shower knobs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

michele M.
03/2015
5.0
plumbing, water heater repair
  + 0 more
I have used this company before. Friendly, professional, quick to respond
Description of Work: New water heater installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael L.
03/2015
5.0
plumbing, water heater repair
  + 0 more
Everything went perfectly! The information that the company prior to installation in changed in water heater (as of 4-15) was extremely helpful! They are very knowledgeable about their products and services.
Description of Work: Removed all old water heater and replaced it wth a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

MITCH M.
11/2014
5.0
remodeling, home remodeling, plumbing
  + 1 more
It went very well. Josh arrived on time with all the tools and the toilet and faucets. He was professional, friendly and thorough. All plumbing in the house was checked over. He made sure all was in working order and had no issues After he left, we noticed a slight drip in the shower. We called the office and they immediately called him He returned within 10 minutes to look at the drip and fix the issue Very happy with the service Very happy with the products (toilet, faucets and shower head and handles)
Description of Work: Installed toilet, replaced faucet and shower head in showers - had to change out piping due to age of house to bring to code and allow new fixtures to fit, replaced sink faucet, fixed sink faucets in double vanity bath, checked other bathroom showers, and sinks. Please note for this price - the new toilet, sink faucet, shower head and shower handles were included.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Kathyrn T.
10/2014
5.0
plumbing
  + -1 more
They are highly knowledgable, family owned, and have excellent customer service. They are very dependable and trustworthy.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ann A.
10/2014
4.0
plumbing
  + -1 more
These people are reliable and competent, but the woman who took the call was annoying. She gave me the feeling they were gouging me, and were proud of it.
Description of Work: Repaired toilet.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$165

Foster B.
10/2014
5.0
plumbing
  + -1 more
We here using way to much water. They were timely, knowledgeable and fixed several problems. Have used in the past to replace two toilets and got the same service then. Highly recommend.
Description of Work: Solved water leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$557

BETSY C.
10/2014
5.0
plumbing
  + -1 more
I was thrilled! The plumber was so informative and did onl what was really needed
Description of Work: checked my whole house for leaks and fixed a toilet problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Tim T.
07/2014
5.0
plumbing
  + -1 more
Great customer service and professionalism. Highly recommend!
Description of Work: Repaired leaking shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Ellen G.
07/2014
3.0
plumbing
  + -1 more
It's been several years since the last time I used Keep Smiling but I wouldn't use them again. Owners Carl and Beverly's son (can't remember his name) came out to fix the problem and he fixed it just fine. But he had to wait for almost 40 minutes to see if the putty/adhesive was to dry enough to make sure the leak was resolved. I had no problem with making sure that the work was done properly except that he would only quote me a rate that was hourly so basically I paid him to stand around for an hour! And on top of the $268.00, I was charged a $10.00 trip charge even though I hired him to do the work.
Description of Work: Repaired the leak at the PVC 90 degree angle on the main waterline in my basement.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$278

JAMES G.
05/2014
5.0
plumbing
  + -1 more
A lot of us consider DIY on plumbing tasks. But what may seem simple, often has complications requiring knowledge, expertise, and special tools. Such was my case. I'm glad I called in experts. No way would I have done as well as the professionals of Keep Smiling. Would definitely use them in the future and recommend them to others.
Description of Work: Installed toilet and replaced outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

gregory S.
04/2014
5.0
plumbing
  + -1 more
Very impressed with workmanship and professionalism. Plan to use again in future. Heartily recommend to others.
Description of Work: Completely rebuilt toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Arnetha H.
03/2014
5.0
plumbing
  + -1 more
This company was very professional and easy to deal with. The customer service was outstanding. I felt very comfortable speaking to two different ladies that I spoke within the office. They also has the best price. I will definitely use again.
Description of Work: Pressure Value replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Norman O.
01/2014
5.0
plumbing
  + -1 more
Second time using them and would definitely recommend them for any plumbing repairs or emergency service. Prompt service, Brought all the tools and parts based on my description to his dispatch a couple of days before. Spent extra time to verify that the repairs did not leak. Cost was reasonable however for me cost is not the main factor it is the professional service, attention to detail and quality of work that really matter and they have performed and met expectations both times I have used them.
Description of Work: Repaired shower cartridge and re-piped sink that was changed out in a recent kitchen renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

George C.
11/2013
5.0
plumbing
  + -1 more
Very professional work. It was done quickly and new parts put in.
Description of Work: Repaired / replaced bathtub faucet stems and handles

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Gloria H.
10/2013
5.0
plumbing
  + -1 more
They were very good. I noticed our water pressure was too high on Saturday, and I called. They were not open so I left a message and got back to them early Monday morning. They worked us in on Monday. The plumber called before he arrived and arrived promptly after that. He was extremely professional and took the time to explain several things to us. Because we were first time customers, he waived the service call fee and only charged for the valve and replacing it. The cost was considerably lower than another service that had replaced the valve 5 years ago. We were extremely pleased and will use them again when we need a plumber. We highly recommend them.
Description of Work: He replaced our pressure reducing valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Gail Z.
08/2013
5.0
drain cleaning, plumbing
  + 0 more
I called Keep Smiling after another plumbing company (who I have used for many years) did not solve my problem, left me with a hole in my wall and no solution or suggestions. Carl came out, discussed what might be wrong, tried a simple solution, and gave me several options if this does not work. He was prompt, professional and extremely knowledgeable. I am impressed that all of the plumbers for Keep Smiling are master plumbers. Everyone I spoke to from the first call was professional and helpful. If the solution we tried is unsuccessful, Keep Smiling will be my plumber for the next step. Very impressed!
Description of Work: Advised me on solutions for a problem in my master bath shower. Cleaned out my shower drain and weep holes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Bobby S.
08/2013
5.0
plumbing
  + -1 more
They were on time professional and knew what they were doing great experience.
Description of Work: Fix leaks under bathroom sinks. Repair valve. Snake shower drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Betsi W.
07/2013
5.0
plumbing, water heater repair
  + 0 more
As always, Keep Smiling scheduled an appointment for me as soon as possible and at my convenience; and kept me posted about their arrival. They always arrive within the time frame they tell me, and call when they are on their way. Carl and all his employees/staff are true professionals and answer any and all questions I might have. I have used Keep Smiling since 1999 and will continue to call on them for any plumbing needs; and I always recommend them highly to anyone who needs a reliable plumber. THANKS, KEEP SMILING1
Description of Work: Replaced damaged expansion tank on hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

Fred G.
07/2013
5.0
plumbing, water heater repair
  + 0 more
Excellent , about ten yr of experience with company. I stand by them!
Description of Work: Water heater repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Betsi W.
07/2013
5.0
plumbing
  + -1 more
As always, the provider was prompt, thorough and completed the work in minimum time. The Keep Smiling team is always polite, attentive and will take extra time to answer any questions I might have. I have been a customer of this company since 1999 and have never been disappointed in service or quality. I always highly recommend them to anyone local that needs a plumbing service and continue to be a huge fan and happy for their success.
Description of Work: Replaced expansion tank over hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

Pamela N.
04/2013
5.0
plumbing
  + -1 more
They are the best, they were professional and honest and quality work, we've been using them for over 20 years. We've never had to have them return to fix the same problem. When he was working on the pipe that had been leaking he even cleaned up the water after the repair.
Description of Work: I had a leak in our crawl space and he inspected the situation and found that it was from the dishwasher drainage pipe and fixed the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Pamela N.
04/2013
5.0
plumbing
  + -1 more
Perfect in every way. I would give them an A++.
Description of Work: They are the best! They do quality work, honest, prompt and professional. We have used them for over 20 years and I recommend them to everyone. We have never had to have them return to fix the same problem. The last time they came we had a leak in our crawl space under the kitchen. It was the dishwasher drainage pipe. They repaired the leak and even cleaned up the standing water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Robert H.
12/2012
5.0
plumbing
  + -1 more
Karl and his kids did a great job. They assisted us in finding the right faucets, determining the correct placement for each set of faucets and toilets. They installed a pot filler over the cooktop.
Description of Work: Karl and his family did a wonderful job helping remodel three bathrooms and our kitchen. They are very punctual, very efficient and keep everything nice, clena and neat when working. They installed new faucets and a tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

Sharon D.
11/2012
5.0
plumbing
  + -1 more
He is was very efficient, clean, and courteous.
Description of Work: I had a shower head that needed to be replaced and a clogged drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Contact information

3705 Harrison Rd SW, Loganville, GA 30052

https://callkeepsmiling.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
CN210975

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Electrical,
Kitchen and Bath Remodeling,
Drain Cleaning,
General Remodeling,
Natural Gas Lines,
Water Filtration and Softening,
Drain Pipe Installation,
Wells and Pumps,
Fireplaces,
Generator

FAQ

Keep Smiling Plumbing & Electric is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 10:00 AM - 2:00 PM

Keep Smiling Plumbing & Electric accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Keep Smiling Plumbing & Electric does not offer free project estimates.
Yes, Keep Smiling Plumbing & Electric offers eco-friendly accreditations.
Yes, Keep Smiling Plumbing & Electric offers a 5% senior discount.
Yes, Keep Smiling Plumbing & Electric offers emergency services.
Yes, Keep Smiling Plumbing & Electric offers warranties.
Keep Smiling Plumbing & Electric offers the following services: - Plumbing - Garbage disposal repair and install - Sewer repair and sewer line services - Toilet repair - Burst pipe repair - Drain repair - Drain cleaning - Piping and repiping - Leak detection and repair - Gas water heater install, repair, maintenance - Electric water heater install, repair, maintenance - Tankless water heater install, repair, maintenance - Gas line repair - Gas leak detection - Gas line installation
Septic tank pumping

Contact information

3705 Harrison Rd SW, Loganville, GA 30052

https://callkeepsmiling.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
10:00 AM - 2:00 PM