MOM'S HOME SERVICES/MOM'S PLUMBING HTING & COOLING

We had used this company a few years ago for a repair to our water heater on Christmas Eve. They arrived very promptly ready to either fix the existing (which was only a couple of years old) or replace it. They fixed the problem promptly, were clean and reasonably priced for a repair on a holiday after 9-5 hours. Our current experience has been a true disappointment. When they got here the plumber quoted me over $900!!!! When I said forget it he went outside and came back in telling me 'oh the manager thought that they were supplying the toilets as well so now it would only be $550' - still well over the $120 ($360) quoted. We turned them away. Not the way to do business - honor the price quoted. My word of mouth in my gated community would have been well worth it. I am guessing that's why the price went up though...they thought they could charge more based on our home :( Estimated cost was $900.

The serviceman came the same day that I called, and he let me know ahead of time what time he would arrive. This is a licensed and bonded plumbing company. This fact gives me confidence that they will do a satisfactory job and will stand behind their work. The serviceman was very courteous. I also like that they are up front on their pricing.

We had a recurring leak in this pipe and hadn't been able to fix it. M & S suggested the new pipe to solve that problem. They did the work in about 8 hours and their crew was great to work with.