Above and beyond! Consistent, excellent customer service!
Description of Work: I have Smith service at my home. Smith has been great and I have recommended them to our neighbors. I bought a home for my parents a few miles from ours. When I called Smith to have them service the second house, they promptly called me back. Unfortunately Smith does not service the second neighborhood but they were kind enough to spend the time to give me the name and numbers go 3 other companies that might service our area. A+++ to Smith again. We have been happy customers for 6 years!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Keri L.
01/2015
5.0
garbage collection
 + -1 more
In 16 years of service, I can only recall one time when our trash was not picked up on the correct day, and there was a note delivered apologizing and explaining what had happened. Our pickup is on Tuesday, and it doesn't matter what the weather is, or what else is going on, my trash gets removed every Tuesday, for 16 years. I can't recommend Smith Sanitation highly enough. They are a little bit "Mom and Pop", but I view that as a plus. I do not have recycling service and can't speak to that complaint, and I've honestly never had any service issues that necessitated my calling their customer service office to be able to fully evaluate that part of the company, but they do a good job for a fair price, so I'm happy. I pay $31 every two months for service. And I don't have extra charges, except for once when I put 13 bags of grass clippings on the curb. And I was happy to pay that added fee in that case.
Description of Work: Smith services has been our curbside trash service provider since 1998.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
4.0
Yes, I recommend this pro
Johnetta W.
01/2015
3.0
garbage collection
 + -1 more
The woman that answers the phone is very nice. She has never been rude. The services, however, are sketchy. Most recently, our home was skipped for recyclables. We were informed that an emergency happened on the part of the driver. Understandable. What I don't understand is how every other house in our neighborhood with this service had their cans emptied. What I also don't understand is that why, after informing the provider that we were skipped, we weren't made a priority to pick-up. Now we're left out wet, literally, with either dragging wet garbage back into our home our facing HOA fines. For reference, trash day was Thursday. The first available pick-up is Monday. This is also not the first time my home has been skipped.
Description of Work: This provider collects our garbage and recyclables.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Keri L.
06/2014
5.0
garbage collection
 + -1 more
unknown
Description of Work: We have been very happy customers of Smith Sanitation for the past 16 years. They are always punctual, and their prices are in line with the great service we recieve from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$26
Charles G.
04/2014
5.0
garbage collection
 + -1 more
Provider gave excellent customer service and was very responsive.
Description of Work: Provider picked up 3-4 ft bundled tree (pruning) branches with other trash collection per request by phone call. Normally yard and house trash has to be in dumpster or bagged at curb. Provider was very responsive to phone call for help with trash pickup - thanks!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$31
Jason D.
07/2012
5.0
garbage collection
 + -1 more
I pay $45 a quarter. They are reliable and they always pick up the trash. I would recommend them. I've never had a problem with them.
Description of Work: I use Smith Sanitation for garbage collection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Contact information
4260 VETERANS MEMORIAL HWY, Lithia Springs, GA 30122
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Service Categories
Garbage Collection
FAQ
SMITH SANITATION INC is currently rated 4.7 overall out of 5.
No, SMITH SANITATION INC does not offer free project estimates.
No, SMITH SANITATION INC does not offer eco-friendly accreditations.
No, SMITH SANITATION INC does not offer a senior discount.
No, SMITH SANITATION INC does not offer emergency services.
No, SMITH SANITATION INC does not offer warranties.
Contact information
4260 VETERANS MEMORIAL HWY, Lithia Springs, GA 30122