Wall Heating & Air Conditioning Inc

I called in regards to getting my heating system fixed Because as we all know this is a record breaking winter we are experiencing. My heating system broke over Christmas Eve and it is freezing. I spoke with another hvac company prior that came out and diagnosed the issue but couldn’t be serviced until Tuesday because they didn’t have the part. I was told I needed a new emergency heat kit since the weather is too cold for regular heat to work. I called and spoke with a Kris or Carlos I couldn’t make out much of what he was saying due to his tone but he was extremely unprofessional and uninformed. When I mentioned what the diagnosis was he was unfamiliar with what I was talking about and said he would pass my info down for further information.He took down all of my information never called back and when I did he went completely silent over the phone when I asked questions in regards to getting quoted and service today. I gave him the benefit of the doubt and assumed the line went dead and called again. He answered the phone with a irritated tone and then went silent again. I did nothing to warrant this behavior and Knowing my circumstances and being that I was only inquiring I’m am extremely surprise with how I was treated at such a sensitive time. If he was unfamiliar with this form of service it would have been more beneficial and plausible to inform me of that so I could move on to the next company.WOULD NOT RECOMMEND. If this is how they answer the phone I could only imagine the quality of work

We have used them in both of our homes. They attend the same church with us and they are just absolutely wonderful. We have a program with them. They do the service in the Spring, the Summer & the Winter. We've been in this house, this month, for 10 years & we've had them ever since we moved in. When we were in our old house they serviced our air conditioning and heating system as well, I think. You do good work, we keep you. 2 people came out to complete the work and it took them about 45 minutes to an hour. The workers were nice. They've been here before. I didn't see the attic but the other parts of the house were left clean. A lot of times I have to reschedule the appointment because of my appointments. They're really good about calling back and reminding you. They're very punctual.

We had a flood in our attic and that's where the heating system is. It poured all the way down to our kitchen and hallway. It was awful, but they came immediately and they took care of the situation.

There was a problem with the furnace at night and they came during the winter. I was relieved and happy that they came out. The best thing about the company is that they are responsive right away. I can't think of anything they need to improve on.

I had my furnace checked out for winter and had the filter changed. Doug was very polite, friendly, and thorough. He sat down with me and told me everything I needed to know about my furnace, such as which parts I may have trouble with in the future, but were doing okay at this time. I have used Wall Heating and Air since 1995 and always been pleased. Several of my friends use this company also. I buy the Club Plan every year, so there was no charge today for the service.

It went very well as it always does with Wall Heating and A/C. I've been using them for 8 years.

I have had Wall servicing my units for many years. Kris is a wonderful tech. He is very professional, efficient and explains all of his findings in terms that I can understand. They have been caring for one of my units that is now 20 years old. They have checked it every year and kept it running and it has not needed any repairs. Kris always greets my dog and plays with her when he comes in so she gets to know him. The office staff is very courteous and always schedule me with no problems. I plan on staying with them.

They came in and our experiences are just fine. They are professional. They are on time. They call you. They let you know. They are very careful when they are in your home. They are careful when they are outside of your home. They are just great. We love them. They are great. They do what they say they are going to do. They have done nothing but exceed our expectations.

I called Wall Heating & Air for afterhours service when my heater didn't work. The first thing I noticed was that I got an actually person answering the phone. Not the voicemail I received when I called another company. Once giving the answering service all of my information I received a call back within 10 minutes from Debbie at Wall Heating & Air. She reviewed the information I had given and then advised a time window in which the technician, David, would arrive. David arrived right when they said he would!! He very quickly diagnosed the issue and replaced my thermostat. I had decided to purchase a new thermostat that was wifi enabled. Even though it was 11pm by this time, David was very patient and reviewed all the features and how to use it. Great service!! So great I decided to sign an annual Service agreement with them! I highly recommend them for any of your needs!

The service is always prompt and excellent. Never had any issues with this company. Highly recommended.

I called three places and got three different answers. I felt coolray was ripping me off with a very high price. The lady in the office talked to me and also was very helpful. I though the warranty was expired but she told me Amana has a 10 year parts warranty and mine was 7 yrs. I called and checked and sure enough it was still under warranty. I had to pay for labor only. GREAT SERVICE.

I was amazed at the last visit to my home from a new tech with Wall Heating & Air. He was a young man, but very professional and courteous. I was not surprise with this, as over the last decade, all the folks that Mike and Karen have sent to my home have been outstanding!!!

They were fantastic from the initial phone call, to follow-up calls and speed of the service and price. I would definitely recommend them.

David came out and got right to work checking over our system. He was very polite and respectful of our home. Wall Heating & Air has been a great company to work with over the past ten years. I highly recommend them.

Tech on time. Have used service for 15 years.

Technician David arrived within the scheduled hour of arrival time. He went straight to work. He was clean, courteous and wore shoe covers while inside. Only when he was finished did he discuss findings, review what he did & receive payments. Filled out all paperwork and was on his way!

I have been using Wall Heating & Air for the last 4 years, and have always been extremely satisfied with their services. They have helped with everything from installing a new HVAC system to routine maintenance. Their technicians are prompt, pleasant, and polite, and always open to answering any questions I might have. The office staff is also really nice and have been great about fitting me in on short notice.

Kris is very thorough. Explains findings, personable, always on time, neat in appearance, wears booties to protect my carpet, welcomes my dog, leaves everything as he finds it.

I have used Wall Heating and Air Conditioning for many years. Their technicians are professional, knowledgeable, efficient and friendly. I have always been pleased with their work. I highly recommend Wall Heating and Air Conditioning. I would not hire anyone else to service my heating and air conditioning.

The service was excellent. They waited for payment as we were on vacation in Alaska. I was impressed that they were willing to wait on the payment. Keep in mind this was nine years ago.

I like using their service. They were professional to work with. The scheduling was good and the technician was personable.

The service has been excellent. They take very good care of us. They are good and reliable people. They are friendly and they always do what is needed to take care of the work.

I am very very pleased with their work. They also do an excellent job with follow up work and maintenance. They are very prompt and professional as well.

The Tech came in and preformed his diagnostic work, Coolant was low, He added what was needed and ran the diagnostics. The best thing I like was the fact that the Tech was not in a hurry. He took his time to make sure all items were checked and then verified.

I have used them for over fifteen years. They are a family owned business and they provide superior customer service. They have done repair work and they have installed a system in the past as well for the downstairs of our home. They have done duct work in the past as well.